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Job Details

Training Development Specialist I II III

Company name
Federal Reserve Bank of Minneapolis

Minneapolis, MN

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MN-Minneapolis Full-time \/ Part-time Full-time Employee Status Regular Overtime Status Exempt Travel Yes, 5 % of the Time Shift Day JobJob SensitivityTier II - No Credit Check Are you looking for an opportunity to leverage your training skills in a fast-paced, ever-changing customer service environment? The Federal Reserve Bank of Minneapolis is seeking candidates for a Training & Development Specialist I\/II\/III for our Customer Contact Center. Primary responsibilities include: \u00b7 Identify and analyze training needs in assigned areas. \u00b7 Investigate available training methods and procedures to determine feasible and effective solutions for addressing training needs. \u00b7 Develop, update and revise instructional materials and\u00a0programs to meet business needs using industry development standards. \u00b7 Deliver training sessions for groups or individuals in a classroom or work environment using a variety of training methods, including online\/e-learning virtual and instructor-led classes. \u00b7 Determine and coordinate\u00a0schedules and maintain training records and materials\u00a0using a Learning Management System and other\u00a0online tools. \u00b7 Develop, review and post a variety of documentation for the Customer Contact Center SharePoint site. \u00b7 Monitor participant progress and performance, which may include conducting evaluations, administering assessment tools, and soliciting feedback from participants and others to update, revise and improve course content, delivery methods and overall training program effectiveness. \u00b7 Recommend training approaches and methods for achieving organizational needs with onsite and virtual team members. \u00b7 Complete special assignments, studies, proposals or other duties as needed or assigned.\u00a0 Bachelor's degree or equivalent combination of education and\/or experience. Level I (non-exempt): 0-2 years of training experience. Experience working in the Customer Contact Center preferred.\u00a0 Level II (exempt): 2 years of training experience.\u00a0 Level III (exempt): 5 years training experience. Excellent verbal and written communication skills. Excellent presentation skills in both classroom and online environments. Knowledge and use of interactive training techniques and knowledge sharing methodologies preferred. Experience with presenting in a virtual working environment beneficial. Experience with advanced features of Microsoft Word, PowerPoint and Excel. Experience with online training development software (such as Captivate) as well as Sharepoint is desirable. Excellent interpersonal skills with strong collaboration and consensus building skills with an ability to manage relationships at all levels of the organization. Experience deploying online training and tracking instructor-led sessions using a learning management system is preferred. Experience in a technical environment including facilitating training and understanding of adult learning concepts preferred. Ability to manage multiple projects with varying priorities and possess superior project management skills (organization, planning, and execution). Existing knowledge of Federal Reserve Financial Services or other banking services and\/or electronic access options extremely beneficial.

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Federal Reserve Bank of Minneapolis
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