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Job Details

Rehabilitation Services SupervisorJob Id 35995

Company name
Arizona Department of Economic Security

Safford, AZ

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Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Rehabilitation Services Supervisor

Division of Employment and Rehabilitation Services

333 N. 8



Safford, AZ 85546


This position will serve as the supervisor to a unit of Rehabilitation Services Specialists, including providing training, and assigning and checking work.


Monitor case management practices, conducts case reviews, and analyzes reports

Supervise case managers to include ensuring compliance with RSA policies and procedures, monitoring timely case management decisions, and analyzing, interpreting and applying legal/procedural issues

Recruit, interview, and hire new employees, evaluate performance, provide training and information on Federal/DES/RSA policies, and assist in developing employee educational plans

Oversee multiple work schedules, leave schedules, and staffing coverage

Provide information systems, counseling techniques, marketing, and community relations and services

Monitor customer satisfaction and quality control, analyze disputes, mediate informal appeals, act as liaison to client assistance programs, and testify in administrative reviews of fair hearings

Coordinate and evaluate cooperative 3


party agreements with entities such as Transition from School/Work programs and Tribal governments/City/municipality initiatives


Knowledge of:

Federal and state laws, statutes, rules, regulations, personnel policies and procedures pertaining to provisional vocational rehabilitation services to persons with disabilities

Occupational opportunities and labor market trends

Methods and techniques of instructing persons with physical, sensory, cognitive and psychiatric disabilities

Skill in:

Negotiating and or coordination of agency services

Developing research methodology and strategies to meet specific issues in staff planning or operation

Interviewing and listening, work management and work leadership and achieving goals

Ability to:

Prioritize, assign and review work, and utilize resources effectively

Provide information to customers, providers, community organizations and agencies

Evaluate and manage cases, establish and maintain relationships, and analyze and interpret complex medical and psychological reports


Master’s degree from an accredited college or university with a major in Rehabilitation Counseling or Certified Rehabilitation Counselor, plus two years of related Human Services Experience; OR a Master’s degree with a major in a related field, plus two years of related Human Services Experience, OR, a Master’s degree in a non-related field, plus three years of Human Services work, Or, a Bachelor’s degree with a major in a related field plus three years of Human Services work experience equivalent to a RSS 2 or RSS 3; OR any Bachelor’s degree plus four years of related Human Services work experience equivalent to a RSS 2 or 3

Must meet eligibility standards for Certified Rehabilitation Counselor (CRC) established by the Commission on Rehabilitation Counselor Certification within 6 years of employment as a RSA Rehabilitation Services Supervisor

Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

Be subject to a search of Child Protective Services Central Registry

Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


The Department of Economic Security offers a comprehensive benefits package to include:

Sick leave

Vacation with 10 paid holidays per year

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS).

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 771-2880 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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Recruiter and Available Location Information

1938 W. Thatcher Blvd., Safford, AZ 85546

Company info

Arizona Department of Economic Security
Website :

Company Profile
The Arizona Department of Economic Security (DES) is Your Partner for a Stronger Arizona. Mission: The Arizona Department of Economic Security makes Arizona stronger by helping Arizonans reach their potential through temporary assistance for those in need, and care for the vulnerable. Values: Accountability – We commit to excellence, innovation and transparency. Integrity – We are trustworthy, honest and reliable. Respect – We appreciate each other, and value those we serve. Teamwork – We collaborate with humility, and partner with kindness. Diversity – We respect all Arizonans, and honor those in need.

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