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Job Details

Program Support Assistant

Company name
Deputy Assistant Secretary for Acquisition and Logistics

Salary
$40,482.00 to $52,621.00

Location
Golden, CO

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Open & closing dates

02/14/2018

to

03/07/2018

Salary

$40,482 to $52,621 per year

Pay scale & grade

GS 6

Work schedule

Full-Time

Appointment type

Permanent

Location

1 vacancy in the following location:

Golden, CO

Relocation expenses reimbursed

No

This job is open to

Federal employees

Current or former competitive service employees, including:

Merit promotion

Career Transition (CTAP, ICTAP, RPL)

Transfer

Individuals with a disability

Internal to an agency

This job is open to current employees of this agency.

Veterans

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Announcement number

DLC-TC-18-VO10138041-BU

Control number

491325000

Duties

Duties

Summary

OUR MISSION: To fulfill President Lincoln's promise To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Tour of Duty: 8:00 a.m. - 4:30 p.m.

Position Description Title/PD#: Program Support Assistant/ PD# 44041-A

Compressed/Flexible Schedules: Not Authorized

Telework: Not Authorized

Virtual Position: No

Position requires filing a Financial Disclosure report: No

This recruitment is for one position with the Office of Procurement, Acquisition, and Logistics, Denver Logistics Center located at Golden, CO, 555 Corporate Circle.

For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document

Learn more about this agency

Responsibilities

Program Support Assistant: PD 44041-A

The incumbent is the frontline in ordering and receiving from medical staff or patients for medical assistive devices or accessories such as hearing aids, assistive devices, batteries, orthotic soft goods, prosthetic socks, aids for the bind, etc. Gather the customer's information necessary to place an order. Conduct courteous and professional telephone interviews that address the issues or questions posed by the caller. Provides callers with the appropriate information that explains the full range of alternatives open to them so they can decide on the best course of action. Provide assistance to medical specialist by guiding them through the Remote Order Entry System (ROES) software program screens for performing functions such as; ordering items, conducting model changes, registering a veteran's devices, entering a veteran's eligibility, making serial number changes, evaluating duplicate records, locating patients records. Provide instructions or guidance for other staff on technical or administrative matters such as proper phone etiquette, proper ordering procedures, ROES loop processing and problem resolution.

Travel Required

Occasional travel - 1-5 nights per month

Supervisory status

No

Promotion Potential

7

Job family (Series)

0303 Miscellaneous Clerk And Assistant

Similar jobs

Assistants, Office

Office Assistants

Requirements

Requirements

Conditions of Employment

Conditions of Employment:

You must be a US citizen to apply for this job.

Subject to a background/suitability investigation.

Selective Service Registration is required for males born after 12/31/1959.

PHYSICAL REQUIREMENTS: Work requires long periods of sitting with intense concentration, and working at top speed for several hours at a time. Work is primarily sedentary, although some walking, bending, stooping and reaching are required. Very little lifting s required; however, employees may need to move files\file boxes and boxes containing bond paper weighing less than 50 lbs, a very short distance.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veterans Preference with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/

vetpref

/index.aspx.

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement.

Time-in-grade: Applicants who are current Federal employees or who have held a GS grade anytime in the past 52 weeks must also meet time-in-grade requirements. Example for a GS-06 position you must have served 52 weeks at the GS-05 level.

Specialized Experience (GS-6):

Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Examples are demonstrated by performing duties such as: operating various office machines, personnel computers, printers, calculators and copiers, communication and treating customers in a courteous, tactful, and respectful manner, understanding aspects of supply management and inventory systems and procedures, and composing written material to internal and external customers.

There is no educational substitution for the GS-06 level.

Additional information on the qualification requirements are outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's website at www.opm.gov/qualifications

You will be rated on the following competencies based on your application for this position:

Competency 1 - Technical Competency- Medical Device Ordering

Competency 2 - Administrative Support

Competency 3 - Customer Service

Competency 4 - Oral Communication

Competency 5 - Written Communication

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to: responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report attendance and/or degrees from only these schools. Applicants can verify accreditation at the following websites: www.ed.gov/admins/finaid/accred/index.html

and http://ope.ed.gov/accreditation/

Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/rif/employee_guides/career_transition.asp

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application

MAILED/EMAILED APPLICATION WILL NOT BE ACCEPTED. ANY APPLICATION MATERIALS SUBMITTED VIA MAIL/EMAIL WILL BE DESTROYED AND NOT RETURNED.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

Background checks and security clearance

Security clearance

Public Trust - Background Investigation

Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

The following documents are required:

Your Résumé (Must include series, grade, step, starting and ending dates of employment, month and year, and hours worked per week, and salary information).

If you are a current or former Federal employee, you must submit a copy of your last or most recent signed Notification of Personnel Action (SF50) showing your position, title, series, grade and eligibility. Applicants who fail to submit this form will be rated INELIGIBLE (SF-50 must be in PDF format; text format will not be accepted). Note: Your SF-50 must reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50.

To receive consideration as a Veteran you must provide legible copies of your DD-214, member 4 copy or another copy that shows all dates of service as well as character of service (honorable, general, etc.) or a statement of service signed by the commander or you will be deemed INELIGIBLE. Note: More than one DD-214 may be needed to show all dates of service.

Performance Appraisal - This document is optional for all applicant

Military Spouses must submit: Marriage Certificate. Copy of the sponsor's permanent change of station orders showing you as an authorized dependent or when the veteran is unemployed and is rated by appropriate military or Department of Veterans Affairs authorities to be 100 percent disabled and/or unemployable. Statement that spouse preference is requested for this vacancy and has not previously been used to obtain a position in the commuting area.

Copy of unofficial transcripts. Must show name of college to determine accreditation. If qualifying based on degree, or for positions requiring a degree, the transcript must show date the degree was conferred. If selected, you must provide official transcripts. NOTE: Transcripts should state degree conferred, and have a date.

Please use this checklist

to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/07/2018

To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login

, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

VHA SERVICE CENTER

Phone

(866)941-6416

Email

VSC.VACANCYANNOUNCEMENTS@VA.GOV

Address

Denver Acquisition Logistics Center

810 Vermont Ave, NW

Washington, DC

US

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

federalgovernmentjobs.us

Company info

Deputy Assistant Secretary for Acquisition and Logistics

Company Profile

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