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Administrative Specialist II - Scheduling Coordinator

Seattle, WA

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Are you action and results orientated? Are you passionate about organization and customer service? **MEMBERS ONLY**SIGN UP NOW***. Department of Information Technology (KCIT) is looking for a detailed and customer obsessed individual to join our team. This position will work with the Customer Support Services (CSS) Provisioning team and will coordinate and schedule the installation of computer devices with our customers.

Our ideal candidate will have the ability to shift gears at a moment's notice and be able to effectively build a strong rapport and maintain relationships through active, attentive listening, and respect for differing backgrounds and points of view. You will be a creative and analytical problem solver with a passion in delivering excellent customer service.

**MEMBERS ONLY**SIGN UP NOW***. Department of Information Technology (KCIT)
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit our website: ****Duration
Expected duration is 12 months. This postilion is being offered as both a TLT (Term Limited Temporary) OR a Special Duty assignment. (Only internal
, Career Service employees are eligible for Special Duty assignments).

Are you ready to apply?
The recruitment for this position is open to all qualified candidates. In addition to filling the current vacancy, this position may be used to fill future vacancies.

A completed **MEMBERS ONLY**SIGN UP NOW***. Application, cover letter, and resume are all required for consideration.
Job Duties
Communicate with customers primarily through email, phone, and chat to coordinate and schedule the installation of computer devices Assist contacts in understanding the recommendations and costs associated with the upgrades, and follow through on all necessary budget approvals prior to proceeding Recommend upgrades to key contacts within the organization's departments/divisions Download hardware and software data into Excel and arrange date into a clear, easy-to-understand data Coordinate with the purchaser to order new equipment based on scheduled upgrades and assist with inventory data, as needed Assist team with general needs and Office issues
Experience, Qualifications, Knowledge, Skills
At least 3 years of general office experience Able to work independently and in a team environment Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment Ability to effectively follow up on the status of many individual multi-step processes Skill in prioritizing work load and adapting to changes in work load demand Extensive experience and comfort with Outlook Demonstrated experience and comfort with the use of Microsoft Excel and Microsoft Word Ability to effectively communicate in a clear and concise manner Demonstrate ownership to resolve challenging customer issues, escalating when necessary Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned Ability to approach problems logically & rationally Organized and detail oriented Ability to quickly & effectively prioritize work time in various departments to meet business needs Interest in technology and how the role of technology will shape our tomorrow Ability to determine customer needs and provide appropriate solutions Able to deal with conflicting priorities and assist customers in scheduling within their priorities
Experience in the use of Office 365 products including SharePoint and Planner Basic knowledge of technology terms and use Direct experience with Continuous Improvement (Lean) Prior experience in public sector and/or a desire to work in public service
Supplemental Information
*This opportunity is being offered as both a TLT (Term Limited Temporary) OR a Special Duty assignment. (Only internal
, Career Service employees are eligible for Special Duty assignments. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty assignment. We encourage you to discuss this with your current supervisor/manager before applying)

Work Schedule
The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is eligible for overtime pay.

If you have questions regarding this recruitment, please contact Michael Thomas at ****
or 206-263-2902.
**MEMBERS ONLY**SIGN UP NOW***. offers a highly-competitive compensation and benefits package to all eligible employees. These benefits include county-wide paid medical, dental and vision coverage for yourself and all eligible dependents (spouse/state-registered domestic partner and children) who you enroll. Benefit eligible positions include -- Career Service, Career Service Exempt, provisional and term-limited temporary (TLT) employees working 20 hours/week or the equivalent of half-time or greater. These benefits become effective on the first calendar day of the month following the month in which the employee is hired; except if the employee's hire date is the first calendar day of the month, benefits begins on the day of hire.
More information about employee benefits is available on the county's website at: ****County Paid Benefits
Health Insurance (choice of several plans)
Dental Plan
Vision Plan
Life Insurance -- lump sum equal to annual base salary
Accidental Death and Dismemberment (basic and enhanced)
Basic Long Term Disability (LTD) -- replaces 60% of earnings after 180-day waiting period
Bus pass and other alternative transportation incentives
Employee Assistance Program
Making Life Easier Program
Employees are covered under retirement plans provided through the Washington State Department of Retirement Systems and are covered by Social Security.
10 paid holidays per year plus 2 additional floating holidays administered through the vacation plan.
Vacation with Pay:
Hire date through end of year 5: accrual at 12 days per year (available after
first 6 months of employment) Beginning of year 6: accrual at 15 days per year
Beginning of year 9: accrual at 16 days per year
Beginning of year 11: accrual at 20 days per year
Beginning of year 17: accrual at 21 days per year
Beginning of year 18: accrual at 22 days per year
Beginning of year 19: accrual at 23 days per year
Beginning of year 20: accrual at 24 days per year
Beginning of year 21: accrual at 25 days per year
Beginning of year 22: accrual at 26 days per year
Beginning of year 23: accrual at 27 days per year
Beginning of year 24: accrual at 28 days per year
Beginning of year 25: accrual at 29 days per year
Beginning of year 26: accrual at 30 days per year
Sick Leave
is accumulated at the rate of one day per month. There is no restriction on the amount of sick leave that can be accumulated and carried over to subsequent years. At retirement an employee will be paid 35% of their unused, accumulated sick leave. Non-represented employees and employees in certain bargaining units will receive this benefit as a payment to a VEBA account, which pays for post-retirement health benefits on a pre-tax basis.
Other leaves include:
Bereavement Leave (up to 3 days/year)
Military Leave
Family Medical Leave
**MEMBERS ONLY**SIGN UP NOW***. Medical Leave
Jury Duty Leave
Organ Donor Leave
Executive Leave (for eligible FLSA-exempt employees)
Voluntary Benefits
-- available at employee option and at employee expense
Deferred Compensation Plan (no employer match) IRS 457 Plan
Enhanced Long Term Disability -- reduce waiting period/increase monthly
Additional Life Insurance -- 1 to 4 times your base annual salary for yourself and 50% of your enhanced amount for your spouse/domestic partner; and $10,000 for each child
Additional Accidental Death and Dismemberment coverage for employee and family
Credit Union membership
Flexible Spending Accounts – Health and Dependent Care
HRA Voluntary Employee Beneficiary Association (VEBA) Trust upon retirement
This is a general description of the benefits offered through employment with **MEMBERS ONLY**SIGN UP NOW***., and every effort has been made to ensure its
accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs or official plan documents will prevail.
All candidates for employment with KCIT must undergo a thorough background investigation process, including checking references. The process for this position may also include fingerprinting. Are you willing to undergo a background investigation process as described above?
Attaching a resume and a cover letter are required for consideration. Have you attached your resume and cover letter?
Required Question
**MEMBERS ONLY**SIGN UP NOW***. Administration Bldg.
500 4th Ave. Rm. 553
Seattle, Washington, 98104
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