Army National Guard
$57,014.00 to $74,120.00
Open & closing dates
$57,014 to $74,120 per year
Pay scale & grade
1 vacancy in the following location:
Saint Paul, MN
Relocation expenses reimbursed
This job is open to
National Guard & Reserves
Current members, those who want to join, or transitioning military members.
Clarification from the agency
United States Citizens, National Guard
MINNESOTA NATIONAL GUARD:
This position is located in an information management organization. The purpose of this position is to provide customer support to users of supported information management systems. Responsible for assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution. Provides help desk services to customers by serving as a primary point of contact.
NATIONAL GUARD MEMBERSHIP REQUIRED
UNIT: JFHQ, J6, NGMN-IMI, Saint Paul, MN
LOCATION: Saint Paul, MN and Camp Ripley, MN
SELECTING OFFICIAL: CW2 Luke Mosey, 320-616-2598
This is an Excepted Service position that requires active membership in a compatible MOS/AFSC in the Minnesota National Guard and wear of the military uniform. Acceptance of an Excepted Service position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently enlisted in the Minnesota National Guard must be eligible for immediate enlistment or appointment. For enlistment/appointment criteria, consult www.nationalguard.com
**Upon selection, individuals will undergo a background check to validate suitability for employment with the federal government as permitted by law, regulation, Presidential order or other authority. Suitability is dependent upon the particular requirements for security clearance, sensitivity level, and DOD IT network access. Items checked include, but are not limited to all criminal history record information, employment history, education and fiscal accountability/responsibility.**
Learn more about this agency
An IT Specialist (CUSTSPT), GS-2210-09,Serves as a technical specialist on all automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist. Systems used include personal computers, mini computers and mainframes. Customer requests for assistance may be submitted telephonically, via email or in person. Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem. Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met. Automates repetitive tasks such as ghosting software images, sanitizing disks, and warranty usage tracking. Deploys technologies to minimize technical labor for operational testing, problem resolution, and pattern analysis. Determines internal service measures for support provided and communicates service level expectations. Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities. Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults with customers regarding potential system or program upgrades. --Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Uses detailed reference material, sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work. Maintains the customer service database for all service requests. Documents and enters all requests for advice and assistance in the customer service database. Receives, analyzes, assigns control numbers and tracks to resolution all customer requests. Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work. Maintains the customer service database for all service requests. Documents and enters all requests for advice and assistance in the customer service database. Receives, analyzes, assigns control numbers and tracks to resolution all customer requests. Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers. Performs other as duties as assigned.
Job family (Series)
2210 Information Technology Management
Computer Network Support Specialists
Computer Security Specialists
Computer Support Specialists
Desktop Support Specialists
Network Diagnostic Support Specialist
Specialists, Computer Network Support
Conditions of Employment
Minnesota National Guard Membership is required.
Warrant Officer (WO1 to CW3), Enlisted (E1-E9)
Two positions will be filled with this announcement
Sensitivity Level 2
Temporary Position scheduled to last through September 2019
COMPATIBLE MILITARY ASSIGNMENT: WO: MOS 254/255A, 255N, 255S; ENL: CMF 25; Air: AFSC 3D1X1, 3D0X2
Upon selection, individual must be assigned to a compatible military position and must also maintain satisfactory membership in the Minnesota National Guard.
Upon selection, individuals will undergo a background check to validate suitability for employment with the federal government as permitted by law, regulation, Presidential order or other authority. Suitability is dependent upon the particular requirements for security clearance, sensitivity level, and DOD IT network access. Items checked include, but are not limited to all criminal history record information, employment history, education and fiscal accountability/responsibility.
Participation in direct deposit is mandatory.
Administrative or clerical experience, education, or training which demonstrates the candidate's ability to perform the duties of the position. Experience using computer and automation systems.
Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
POSITION DESCRIPTION: D0269000
REMARKS: No PCS available. Two positions will be filled with this announcement. This is a temporary appointment. Position will not be filled until current incumbent vacates. Army Funded - Selected individual will not be required to change branches. Sensitivity Level 2.
SELECTIVE PLACEMENT FACTOR: Warrant Officer (WO1 to CW3); Enlisted (E1-E9)
IAW NGR 600-25 AND AFI 36-101, grade inversion within the full-time workforce is not permitted.
Acceptance of a Technician position may result in the termination of your Selected Reserve bonus.
To view ALL MN National Guard Vacancies, go to: http://www.minnesotanationalguard.org/careers/minnesota.php
IMPORTANT NOTES: Should a position be announced at less than the authorized grade, the selected applicant may be non-competitively promoted when he/she meets all qualifications and is submitted for promotion by the supervisor.
Employment is contingent upon successful completion of technician pre-employment physical for certain occupational series.
Males applicants born after 31 December 1959 must be registered with the Selective Service System in compliance with the Defense Authorization Act of 1986, Section 1622 ( https://www.sss.gov/RegVer/wfRegistration.aspx
The Minnesota Department of Military Affairs is an Equal Opportunity Employer. All qualified applicants will receive consideration for the position without discrimination for any non-merit reason(s) such as age, race, religion, gender, ethnic origin or non-disqualifying disability. Pre-selection is not only counter-productive to effective recruitment and placement, but also violates Minnesota National Guard Merit Placement principles and will not be tolerated. If you have information or questions regarding this issue, please contact the Equal Employment Manager at 651-282-4472 or 651-282-4078.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
AREAS OF PRIORITY: In Accordance with MN National Guard Regulation 690-335 (Army) or 36-1 (Air), Applications will be forwarded to the selection official to conduct reviews by area of priority as listed below
Area 1: Career/Career-Conditional Technicians and Indefinite Technicians assigned to the Minnesota National Guard who were initially hired from a posted job vacancy.
Area 2: Minnesota National Guard Technicians who have not previously competed and traditional Minnesota National Guard members.
Area 3: National Guard Technicians and Traditional National Guard members from other states, and civilian persons eligible for membership in the Minnesota Army National Guard.
Candidates will be evaluated on the basis of appropriate education, experience, training, self-development activities, and special awards. Candidates are considered on the basis of available information on their current application and supporting information that has been provided to this office. To ensure full consideration, applicants are urged to submit information about their training, self-development, outside experience, activities and awards. National Guard military (Part-time) service is considered as full-time experience when evaluated against the qualification requirements for a technician position. The applicant is credited with actual number of months the member has been in the National Guard if the experience is related.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Background checks and security clearance
To apply for this position, you MUST submit a complete Application Package which includes:
1. Your resume and/or OF 612 showing work schedule, hours worked per week, dates (format must include Month and Year, e.g, 02/2017, Feb 2017, ect.) of employment and duties performed.
2. Other supporting documents: It is highly recommended that you also submit the AGO 163 to accurately reflect your military experience.
Copies of the OF 612 and AGO 163: http://www.minnesotanationalguard.org/
Job Information: Vacancy Identification Number (10140265), title (IT SPECIALIST (CUSTSPT)) and grade(s) for which you are applying.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10140265
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login
), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Agency contact information
MN HRO JFHQ
600 CEDAR STREET
SAINT PAUL, MN
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
CONTACTING US: After you have read all the instructions in this vacancy announcement, if you still have questions about this position or the application process, you may contact us at (651) 282-4155.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
Army National Guard
Website : http://www.arng.army.mil/