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Job Details

Executive Director Patient Advocacy

Company name
U.S. Department of Veterans Affairs - Agency Wide

Location
Washington, DC
7 hit(s)  

Profile

Duties

Summary

Are you ready to love your job? Want to enjoy what you are doing each and every day? Is making a difference important to you? The Veterans Health Administration is looking for an energetic motivated individual ready to lead one of the most stimulating and important offices in the Department of Veterans Affairs.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

America's Veterans need you!

To find out more, go to .

THIS IS A MULTIDISCIPLINARY POSITION AND CAN BE FILLED WITH ONE OF THE FOLLOWING OCCUPATIONS:

PHYSICIAN:

SR-602 $145,000 - $245,000

HEALTH SCIENCE OFFICER:

SR-601 $126,148 - $174,500

NOTE:

For Physicians: Applicant's education and length of practice (experience) will be considered by a Compensation Panel in determining the salary of the applicant selected. Exceptions to the salary cap must be approved.

Work schedule:

Monday - Friday, 40 hours per week

Financial Disclosure Report:

Required

Relocation/Recruitment Incentives:

Not Authorized

Appraised Value Offer (AVO):

Not Authorized

The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with a transfer between duty stations or facilities. For more information go to .

Responsibilities

The Executive Director (ED), Office of Patient Advocacy, is a key, significant member of the Veterans Health Administration (VHA) senior management team and is responsible for overseeing and driving critical strategies toward VHA's cultural transformation, improving the Veterans' experience and delivering an exceptional advocacy program.

This is a key position for someone experienced and eager to take on significant challenges. The Office of Patient Advocacy's primary objectives are to implement standardized Patient Advocacy policy and approaches as well as resolve system-wide programmatic issues across the organization.

As the ED, you will serve as the principal advisor and liaison to VHA's executive leadership through the Under Secretary for Health and the Principal Deputy Under Secretary for Health on matters relating to patient advocacy, with emphasis on the core functions of the Office of Patient Advocacy.

You will use your expertise in areas of relationship and network management within a healthcare system, healthcare industry standards and regulations, emerging trends around patient-centered care and technology, patient experience and patient-reported outcomes in order to:

Ensure a proactive approach to complaint management and resolution

Facilitate Veteran feedback to support improvement

Analyze and utilize data to drive organizational action and change

Provide training for growth, development and better understanding of the Veteran's experience

Other duties as assigned

VHA Patient Advocacy Program: Driving critical strategies toward VHA's cultural transformation and improving the Veterans' experience

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Yes

Job family (Series)

Similar jobs

Requirements

Conditions of Employment

Must be a U.S. citizen

Suitable for Federal employment, determined by a background investigation

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

4-Year 7306 appointment with potential for re-appointment (not guaranteed)

Physical Requirements:

Most of the work performance is at a desk, in an office setting. The incumbent often carries books and papers to and from meetings and conferences. It is highly likely that the incumbent may have to travel between office buildings for meetings, which will involve going outside during various elements of weather.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/24/2018.

In order to qualify for this position you must meet the following:

BASIC REQUIREMENTS FOR PHYSICIAN

U.S. citizenship

Current, full, and unrestricted license to practice medicine in a State, Territory, or Commonwealth (i.e., Puerto Rico) of the United States or in the District of Columbia. The Physician must maintain a current registration to continue employment with the VA.

Residency Training: Physicians must have completed residency training or its equivalent, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. Approved residencies include those approved by the accrediting bodies for graduate medical education, Accreditation Council for Graduate Medical Education or American Osteopathic Association, or other residences which the Professional Standards Board determines to have provided appropriate professional training.

Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine. The degree must have been obtained from one of the schools approved by the Secretary of VA for the year in which the course of study was completed.

Proficiency in written and spoken English

BASIC REQUIREMENTS FOR HEALTH SCIENCE OFFICER

U.S. citizenship

Successful completion of a Master Degree or higher in course of study from an accredited college or university with a major study in an academic field related to healthcare such as Psychology, Social Work, Nursing or other healthcare related fields

Proficiency in written and spoken English

SPECIALIZED EXPERIENCE

Applicants must possess extensive leadership experience in the health care arena sufficient to qualify for the equivalent of a senior executive position within the Federal service, including significant experience with patient advocacy, strategic planning, policy development, financial management, and staff development. Expert-level knowledge of current concepts in health care such as communicating and providing large scale guidance on health care policy to internal and external stakeholders, defining and evaluating new policy recommendations that directly impact health care provided to patients, overseeing senior leadership who are responsible for oversight of national health care facilities, analyzing information and data to identify improvement opportunities to reduce barriers to health care service and improving patient experience, developing standards to monitor the quality of patient experience, and experience implementing best practices in customer service/service recovery on a national level are also essential.

In addition to the education requirements, applicants should possess the following technical qualifications and Executive Core Qualifications (ECQs) required for this position. Typically, these qualifications would be gained through education, experience and training which reflect progressive development and achievement in responsible management/executive level assignments in a health care at a national or Network level such as If you are currently a federal employee, this type of experience is typically found at positions the GS-15 level and above.

To meet the minimum qualifications, applicants must possess all of the necessary requirements for this position, you MUST SHOW

in your RESUME

that you possess the specialized experience, the five Mandatory Executive Core Qualifications (ECQs) and Technical Qualification(s) outlined below. Eligibility will be based on clear and concise accomplishments that emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments (with results), policy initiatives and level of contacts.

Applicants can obtain a sample resume along with additional information regarding the Executive Core Qualifications on the Internet at .

A. EXECUTIVE CORE QUALIFICATIONS:

ECQ 1. LEADING CHANGE: Ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2. LEADING PEOPLE: Ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3. RESULTS DRIVEN: Ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4. BUSINESS ACUMEN: Ability to manage human, financial, and information resources strategically. Applicants may focus on resource management, with particular emphasis on financial management (budget).

ECQ 5. BUILDING COALITIONS: Ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Applicants may demonstrate that they have external contacts as well as internal interactions.

B. TECHNICAL QUALIFICATIONS (TQ):

7-10 Years of experience working with or working for patient advocacy organizations and related groups

REFERENCES:

VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-2 Physician Qualification Standard. This can be found in the local Human Resources Office.

Education

PLEASE NOTE:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: . All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency.

Additional information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans' Preference does not apply to Senior Executive Equivalent positions.

If you are unable to apply online view the following link for information regarding an .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience please is clear and specific. We will not make assumptions regarding your experience. Your resume and/or supporting documentation will be verified; errors or omissions may affect your rating or consideration for employment. Please follow all instructions carefully.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Background checks and security clearance

Security clearance

Required Documents

To apply for this position, you must provide a complete Application Package which includes: Curriculum Vitae (CV) or Resume

Proof of current certification, licensure or registration (for physicians this proof can be a copy or you can provide the certification, licensure or registration number, state and expiration date in your resume)

If currently a federal employee, include a copy of your latest SF-50, Notification of Personnel Action outlining your current pay plan, series, and grade. (If you have held a higher graded position in the past, please include a SF-50 to verify the level served.)

Non-Federal Employees must submit recent pay documentation.

Recommended Documents: Copy of your most recent performance appraisal.

NOTE:

If tentatively selected the VA Form 10-2850 - Application for Physicians, Dentists, Podiatrists, Optometrists and Chiropractors (Available at ) and official college transcript(s) (If not currently appointed as a Veterans Health Administration Physician) will be required.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/24/2018 to receive consideration. To preview the questionnaire click .

1. To begin, click Apply Online

to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers

to submit your application package.

NOTE:

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, , select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Maria Crouse

Phone

Email

Address

Veterans Health Administration - 1007

810 Vermont Avenue NW

Washington, DC

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the .

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about or

Legal and regulatory guidance

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

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