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Job Details

Clerk Initial Assistance RepresentativeSeasonal


Yuma, AZ, United States

Posted on
May 26, 2020

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WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.nSee Other Information for Locations.,educationRequirements:,employmentType:FULL_TIME,hiringOrganization:Internal Revenue Service,jobLocation:[{@type:Place,address:{@type:PostalAddress,addressLocality:Yuma,addressRegion:AZ }}],responsibilities:WHAT DOES A CLERK (INITIAL ASSISTANCE REPRESENTATIVE) DO? As a Clerk (Initial Assistance Representative), you will serve as the first point of contact for all customers coming into the Field Assistance walk-in site. You will work with taxpayers and tax practitioners needing tax assistance, as well as, a variety of other individuals including higher-level management from Headquarters, IRS officials, news media and individuals who need to be directed to other offices. In this role, you will be responsible for assessing/determining the taxpayer needs and then directing them to the appropriate individual or area. You will also work to control  the walk-in area traffic flow and demands.nAs an Initial Assistance Representative Clerk you will:nnProvide assistance by assessing taxpayer needs and directing them to the appropriate individual.nAnalyze and suggest resolution to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.nAssist taxpayers with inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.nExamine returns, supporting documents, and monetary receipts for completeness and discrepancies.nUse word processing and other software to produce a variety of correspondence in proper format, with responsibility for procedural and grammatical accuracy, factual correctness, and adequacy of treatment.nnWHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at ****must meet the following requirements by the closing date of this announcement.  GS-5 LEVEL: You must have 1 year of  specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: basic knowledge of research capabilities using relevant system (i.e., IDRS) and other research sources, and IRS functions and procedures in order to make appropriate referrals and provide guidance; Knowledge of and the ability to apply basic tax law; Knowledge of regulations and procedures related to administrative activities; and skill using word processing and other software and automation devices.You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. For Grade 5: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.-The experience may have been gained in either the public or private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:

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