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Job Details

Telephone Advice Nurse Practitioner Martinez

Company name
U.S. Department of Veterans Affairs - Agency Wide

$93,480.00 to $159,897.00

Martinez, CA

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Open & closing dates





$93,480 to $159,897 per year

Pay scale & grade

VN 3

Work schedule


Appointment type



1 vacancy in the following location:

Martinez, CA

1 vacancy

Relocation expenses reimbursed


This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.


Announcement number


Control number





The Nurse Practitioner (NP) in the Call Center works with a team of RN's to provide telephonic clinical care to Veterans. The NP strives to provide first call resolution for Veterans and seeks end user feedback to refine practice. The NP may be assigned clinical time in UC &/or PC for periods of coverage, providing hands-on patient care and facilitating collaboration with the staff of all care teams. The NP will communicate with end users at other NCHCS sites to improve clinical advice and integration into the Patient Aligned Care Team processes.

The Telephone Advice NP must meet all mandatory education requirements. The nursing process model and established approved telephone triage protocols will be used when providing nursing telephone advice. The Telephone Advice NP will have demonstrated the ability to work collaboratively and effectively with individuals. The incumbent must have the ability to navigate between various software and mainframe systems on a personal computer with an established operating system. The incumbent must have the ability to communicate effectively both orally and in writing, and possess effective interpersonal communication skills and telephone skills. The incumbent must have the ability to perform multiple tasks and work in a fast paced environment, with the ability to assess and triage patients via the telephone, utilizing questioning and listening skills. The incumbent needs to have the ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the time.

Learn more about this agency


Maintain an integrated delivery system through expansion of clinical practices. Maintain operational efficiencies through emphasis on safe practices and national safety. Actively implements Lean principles, supports quality improvement projects and promotes a culture of continuous quality improvement.

Identifies symptoms and classifies them by acuity based upon collected data.

Demonstrates basic triage knowledge in making appropriate clinical assessments over the phone.

Relies on intuitive and systematic approaches (protocols) to make health assessments.

Sorts, organizes group categories, compares, analyzes and synthesizes data about the client.

Demonstrates knowledge regarding VA Administrative regulations such as entitlements, health care access points and local policies and procedures related to these elements.

Educates and instructs clients on how (or where) symptoms can be treated.

Contracts verbally with the client to carry out the treatment plan recommended and or advised within set limits.

Provides health teaching to clients as appropriate.

Instructs the caller to evaluate the effectiveness of advised treatment or the progress of illness reported and when to follow-up with telephone care or primary care provider.

Educates caller to self-evaluate their symptoms and when to seek further care.

Provide information about desired outcomes.

Performs documentation on all calls in accordance with VA policies and procedures.

Demonstrates flexibility with job assignments in order to meet patient care needs within the settings of Primary Care., specifically the Telephone Call Center.

Identifies patients with 2 forms of identification.

Evaluates Veterans physical and mental health, family and social history to identify health care needs.

Orders and interprets diagnostic tests.

Prescribes medications in accordance with scope of practice.

Maintains expected work load panel of patients, assuring their continuity of care, health maintenance, and meeting performance measures area priority

Completes all relevant clinical reminders and participates in performance and quality improvement activities

Uses the Telephone Record Manager Plus (TRM ) and the electronic health record CPRS to document all patient triage, visits, evaluations, assessments, care plans; and orders, drugs and devices

Collaborates with team members to provide continuity of clinical care and implements a treatment plan

Travel Required

Not required

Supervisory status


Promotion Potential


Job family (Series)

0610 Nurse

Similar jobs

Nurse Practitioners

Practitioners, Nurse



Conditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing required

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English


Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing ( ACEN

) or The Commission on Collegiate Nursing Education ( CCNE

). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.

Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

Preferred Experience: ?Follows applicableinformed consent, HIPAA rules on privacy and protectingpatient rights. EEOThe incumbent exemplifies and enforces respect, equal treatment, and equalservice for all persons,regardlessofrace, color, religion, sex, sexual orientation, age, origin, disability orreprisal.


Position Requirements:

Two(2) years of increasingly complex clinical practice as a Nurse Practitioner; have evidence of leadership, motivation, and self-direction; have a comprehensive understanding of the assessment and evaluation requirements; be able to utilize databases to acquire clinical information, and work effectively with an interdisciplinary team.?

Current proficiency in Basic Life Support BLS/ACLS through the American Heart Association(Required prior to assuming clinical duties and must remain current -VHA Directive 11-77)?

Meet the requirements for VA Prescriptive Authority.?

Current DEA Certificate for controlled substances schedules II-V?

Minimumof five years successful practice, Minimum three years acute / critical/MSU or extensive telephone advice work will be considered.

LeanPrinciples Training.?

Call Center experience.

Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.

Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.

Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.

Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.

Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: Involves considerable amount of standing, walking, stooping, bending, reaching, lifting and turning?

Requires carrying or lifting of objects weighing up to 25 lbs., but occasionally may require work that involves pushing or lifting in excess of 25 lbs. and going up and down flights of stairs?

The position requires visual and auditory acuity ata level to provide safe care?

The position requires driving between two clinics (Fairfield and Mare Island)?

Requires use of hands for actions such as typing, simple grasping, fine manipulation and repetitive actions?

Requires the ability to frequently respond to multiple demands and priorities?

Has potential for exposure to infectious diseases, hazardous waste and chemicals?

Ability to distinguish shades of colors?

Ability to effectively utilize a stethoscope and distinguish breath and heart, and bowel sounds.?

Emotional and mental stability?

Represent department or division at external meetings as directed by Program/Medical Directors?

Serve as subject matter expert during internal/external training events as directed?

Performs minor administrative functions as directed by Program/Medical Directors?

Ability to effectively perform the essential functions of the position and respond appropriately in emergency situations?

The incumbent is subject to the provisions set by the Nurse Professional Standards Board in areas of probationary period, promotion and other actions requiring board approval

Selected applicants will be required to complete an online onboarding process.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:

. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Annual leave shall accrue for full-time Nurses, and Nurse Anesthetists at the rate of 8 hours for each full biweekly pay period.

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: Candidate's education and length of nursing practice (experience) will be considered by a Nurse Professional Standards Board in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy.

Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following four dimensions of nursing: Practice, Professional Development, Collaboration and Scientific Inquiry. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. The criteria are as follows:

Practice: practice, ethics and resource utilization;

Professional Development: performance, education/career development;

Collaboration; collaboration, collegiality;

Scientific Inquiry: quality of care, research

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance


Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

VA FORM 10-2850A



VA Form 10-2850a - Application for Nurses and Nurse Anesthetists can be found at:


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist

to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, etc.

VA FORM 10-2850A



If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



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How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/06/2018 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,

, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information



(925) 372-2267




VA Northern California Health Care System

10535 Hospital Way

Mather, CA


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department of Veterans Affairs - Agency Wide
Website :

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

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