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Job Details

Mission Support Assistant OA - Military veterans preferred

Company name
US Department Of Homeland Security Customs And Border Protection

Tucson, AZ

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Conditions of Employment

You must be a U.S. Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
You may be required to pass a background investigation and/or polygraph
You may be required to pass initial and random drug testing


You qualify at the GS-7 level if you possess one year of specialized experience that included duties such as coordinating administrative requirements with offices served, maintaining contact with offices having primary responsibility for administrative programs and obtaining the most up-to-date information on procedural requirements, assisting with routine administrative matters, maintaining databases, identifying trends or patterns, and compiling narrative/data reports.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

\tMeet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
\tMeet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/23/2018.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Probationary Period: Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP eligible. Information about CTAP eligibility can be found here. To be considered well qualified under CTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher. In addition, you must submit the supporting documents listed in the \Required Documents\ section of this announcement.


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

This position is covered under the bargaining unit.

Typing Certification: You must be able to type at least 40 words per minute based on a 5-minute sample with 3 or fewer errors.

CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more here.

Follow U.S. Customs and Border Protection on Twitter @CustomsBorder

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an online self-assessment questionnaire that is based on the competencies or knowledge, skills, and abilities listed below. You will receive a score ranging from 70-100 based on your responses. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see

Skills, Abilities and Other Characteristics (KSAOs):
Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs are:

\tAbility to interpret, understand, and apply established concepts, principles, regulations, policies, procedures, and operating guidelines governing administrative support functions
\tKnowledge of a variety of software packages such as word processors, databases, spreadsheets and graphics
\tAbility to organize, analyze, and present information in a variety of effective and useful ways

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Background checks and security clearance

Security clearance

Not Applicable

Company info

US Department Of Homeland Security Customs And Border Protection
Website :

Company Profile
CBPis one of the Department of Homeland Security’s largest and most complex components, with a priority mission of keeping terrorists and their weapons out of the U.S. It also has a responsibility for securing the border and facilitating lawful international trade and travel while enforcing hundreds of U.S. laws and regulations, including immigration and drug laws.

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