U.S. General Services Administration.
$94,225.00 to $122,493.00
Open & closing dates
$94,225 to $122,493 per year
Pay scale & grade
Few vacancies in the following location:
Relocation expenses reimbursed
This job is open to
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
Internal to an agency
This job is open to current employees of this agency.
As a Client Planning Manager, you will work closely with the National Client Executives, Regional Client Executives, National Account Manager, Regional Account Managers, and Client Planning Managers in other Regions, and a variety of other GSA specialists (e.g., Asset Managers, Realty Specialists, Project Managers, Building Managers, Federal Acquisition Service Account Managers, etc.) to ensure comprehensive and seamless client support, developing and leveraging relationships to assist GSA/PBS customers in achieving their business objectives for the mutual benefit of the organizations.
Location of Position: Public Buildings Service, Mid-Atlantic Region (Region 3); Customer Accounts Branch, Philadelphia, PA.
GSA has been repeatedly named as one of the ' Best Places to Work
' in the Federal Government'. LEARN MORE
about why you should choose GSA.
You will have access to many benefits
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Training and development
Flexible spending accounts
Long-term care insurance
Training and development
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agency
The major duties of the Client Planning manager, GS-1101-13, include but are not limited to the following:
Developing, coordinating and leveraging internal and external relationships between the client and GSA to achieve agencies' business objectives.
Serves as liaison between the client and GSA's Regional Office to provide strategic advice and direction to agency and stakeholder representatives.
Participates in national internal account reviews with the account or service delivery team and GSA business lines assessing the development and execution of regional and national business/account/success plan goals, strategies, and activities, including updating and executing regional business plan, and sharing the updated plan as appropriate.
Align the customer’s planning efforts, projects and strategic needs, understands and assesses through the Strategic Account Management functions, with PBS portfolio planning and workplace strategy development.
Accountable for identifying the strategic project requirements and serves as the client’s initial point of contact for the identification phase of the project delivery process.
Occasional travel - Occasional travel may be required.
Who May Apply
This job is open to…
Your application will be considered if you are a:
Internal Employees/Agency Employees Only - must be employed in PBS, Mid-Atlantic Region (Region 3)
Land Management current or former employee
Questions? This job is open to 2 groups.
Job family (Series)
1101 General Business And Industry
Conditions of Employment
U.S. Citizenship or National
Meet all eligibility requirements within 30 days of the closing date.
Meet time-in-grade requirements within 30 days of closing date
Males born after 12/31/1959 must have registered with the Selective Service
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee
Undergo and pass a background investigation (Tier 2 investigation level)
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
Serve a one year probationary period, if required.
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here
The GS-13 salary range starts at $94,225.00 per year.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have one year of specialized experience equivalent to the GS-12 level in the Federal service. Specialized experience is experience leading cross-divisional teams that included strategic planning, operations management, business development, requirements development and service delivery. Technical expertise is required in one or more of the following: real estate, strategic planning, space requirements analysis, construction, financial management, project management, acquisition or organizational development services. Experience communicating with internal and external customers to provide technical information and analysis of strategic and project level requirements. Experience must also have demonstrated customer relationship management and support to manage programs and projects.
Bargaining Unit status: Eligible but NOT Included
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
Relocation-related expenses are not approved and will be your responsibility.
All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
In-depth knowledge of account management including strategic account management methods, processes, and metrics and/or customer service standards and practices. Skill in applying this knowledge to complex problems not susceptible to treatment by accepted methods, and/or to make recommendations that significantly change, interpret or develop important public policies and programs.
Superior knowledge of customer agency missions, operations procedures, organizational structures, location, size, regulations, and program requirements necessary in determining where GSA services fit into the delivery of products/services. Ability to anticipate and effectively respond to customer business and service needs.
Ability to utilize project planning and project management practices to make decisions or recommendations that significantly change important operational/public policies for the agency.
Superior analytical skills to apply a wide range of qualitative and/or quantitative methods for assessing and improving strategic customer relationships, and for interpreting and applying complex legislative, policy and regulatory decisions.
Knowledge of pricing policies and procedures and related management activities in the areas of utilization factors, budget control, contracting, space planning and programming, building design and construction for project planning purposes.
Additional assessments, such as the Administrative Careers with America (ACWA)
, may be used. If further assessments are used, you will be provided with instructions.
If you are eligible under GSA's Career Transition Assistance Plan (CTAP)
, you must receive a score of 85 or higher to receive priority.
To preview questions please click here
Background checks and security clearance
Public Trust - Background Investigation
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are ICTAP
eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
Current or Former Land Management Agency Employees - Submit a and b:
one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the USAJOBS link to complete the transfer process) or FAX (read the Fax instructions provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. You must receive HR approval before deviating from these instructions.
Agency contact information
GSA, Public Buildings Service
Human Resources Division (CSSA)
100 S. Independence Mall West
Learn more about this agency
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. General Services Administration.
Website : http://www.gsa.gov
Excellence in the Business of Government. GSA provides workplaces by constructing, managing, and preserving government buildings and by leasing and managing commercial real estate. GSA's acquisition solutions offer private sector professional services, equipment, supplies, and IT to government organizations and the military. GSA also promotes management best practices and efficient government operations through the development of governmentwide policies.