$114,590.00 to $148,967.00
Open & closing dates
$114,590 to $148,967 per year
Pay scale & grade
1 vacancy in the following location:
Washington DC, DC
Relocation expenses reimbursed
You may qualify for reimbursement of relocation expenses in accordance with agency policy.
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.
Clarification from the agency
All U.S. Citizens
Vacancy Identification Number (VIN) 10127283
Our Mission: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?
The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans and their families. The VBA has been undergoing a major transformation that is people-centric, results-oriented and forward-looking, and which includes integration of solutions that will ensure total lifelong engagement with service members, veterans and their families.
Learn more about this agency
The Management and Program Analyst position is located in the Veterans Benefits Administration (VBA), Appeals Management Office and reports to the Supervisory Program Analyst of the Program Administration, Appeals Management Office, in Washington, DC. The incumbent is responsible for the development of policy, procedures, training, operations and oversight of the delivery of VA appeals processing nationwide.
As a Management and Program Analyst for the Veteran Benefits Administration you will:
Serves as a senior specialist and high level advisor to the Supervisory Program Analyst and Assistant Director for Program Administration on appeals policy, procedures, budget, executive correspondence management, and other appeals program matters.
Acts as a consultant to the AMO leadership on the more complex and difficult issues associated with policies and programs as they relate to the delivery of appeals benefits and services to Veterans and their family members.
Serves as primary point of contact on national appeals program management, administration, and coordination matters.
Evaluates appeals processes and serves as senior management analyst for nationwide studies and projects with significant organizational changes.
Formulates, presents, executes and analyzes the pre-audit budget formulation process for the appeals program. May serve as an expert on budgetary and financial management issues and activities for the appeals program nationwide.
Serves as a Program Administration Staff liaison with other AMO offices and VBA business lines, and coordinates close cooperation in the evaluation of program resources and/or other program and management problems.
Keeps the Director, Deputy Director, Assistant Director, and Supervisor apprised of the organizational climate, identifies actual or anticipated problems, communicates with managers, and provides consultation on program administration matters.
Work Schedule: 8:00am - 4:0pm; Flexible work schedules are available.
Promotion Potential: This position is announced at the full performance level.
Physical Requirements: The work is sedentary. Typically the employee may sit comfortably to do the work. However, there may be some walking, standing, bending or carrying of light items such as papers and books. No special physical demands are required to perform the work. The Department of Veterans Affairs provides reasonable accommodations for persons with disabilities.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
0343 Management And Program Analysis
Analysts, Business Management
Business Management Analysts
Conditions of Employment
You must be a U.S. citizen to apply for this job.
Selectees are subject to a background/suitability investigation.
Selective Service registration is required for males born after 12/31/1959.
A probationary period may be required for employees and supervisors.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Specialized experience is defined as the substantive nature of agency programs and activities; agency missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency; and budgetary experience that includes: understanding of basic budgetary and financial management principles and techniques as they relate to long range planning of programs and objectives; and, skills in application of fact-finding and investigative techniques; oral and written communications; and development of presentations and reports.
Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.
There is no provision for substitution of education for experience at grade GS-14.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility may be discussed during the interview process. Telework is subject to approval by individual supervisors and managers, is considered a privilege not a right, is subject to approval based on performance and other varying factors, and is not guaranteed.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Specifically, a well-qualified candidate will score 90 or above within the assessment portion of this vacancy.
Information about ICTAP and CTAP eligibility can be found here
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
Notice to Applicants: Itis the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.
This job opportunity announcement may be used to fill additional vacancies.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address in their resumes the specialized experience needed for the position (as described in the job announcement), or who do not possess the education to substitute for it, will not be referred for further consideration.
You will be rated on the following competencies based on your application for this position:
Knowledge of advanced organizational principles and practices and comprehensive understanding of strategic plans, information systems, and federal budget process.
Knowledge of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex processes and policies.
Knowledge of an organization's mission, as well as, an understanding of significant policies, operating programs, and organizational structures sufficient to coordinate major management initiatives with other entities.
Knowledge of the processes of planning, directing, controlling, and monitoring to evaluate and correct deficiencies in the planning for assigned operating budgets, program requirements, policy development, and related support programs.
Ability to effectively communicate in writing and orally in order to provide cohesive information/briefings to senior level management necessary to facilitate agency-wide decision making.
If you are referred for consideration you may be asked to submit additional job related information, which may include responses to the knowledge, skills and abilities outlined in the announcement; and/or completion of a work sample; and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or your further consideration for employment.
After we receive application packages (including all required documents) and the vacancy announcement closes, we review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package does not support your questionnaire answers, we will adjust your rating accordingly.
Your application will be evaluated using the category rating method based on your responses to the assessment questions and the documents you submit. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
Best Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Well Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Qualified Category - Candidates who meet the minimum qualifications requirements.
Note: Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification requirements will automatically be placed in the best qualified category.
Background checks and security clearance
Public Trust - Background Investigation
Resume Your resume may be submitted in any format, however, we strongly recommend using USA Jobs resume builder as it contains all of the information required on Federal resumes.
For qualifications determinations your resume must reflect hours worked per week, the inclusive dates of employment, and the level of your experience. If your resume does not reflect this information you will not receive credit for the experience.
If you submit more than one copy of your resume, the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is most recent. It is your responsibility to check the status and timestamp of all documents you submit as part of your application. We would recommend that you not submit more than one version of your resume.
If your resume includes a photograph or other inappropriate material or content, we will not use it to make eligibility and qualification determinations, and you may not be considered further for the vacancy.
Applicants claiming veterans' preference must also submit: A legible copy of your DD Form 214, Certificate of Release or Discharge from Active Duty, showing all dates of service, as well as character of service (Honorable, General, etc.) is required. The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here
Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that reflects their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so that eligibility can be determined.
Veterans claiming 10 point preference must also submit an SF-15
and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
If you are unsure as to whether you qualify for veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here
Transcripts If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
An unofficial transcript may be submitted, however, it must reflect the course names, levels, credits earned, grades received, and degree conferred if applicable.
Your transcript (official of unofficial) must reflect the degree conferred date if you are substituting a degree for experience.
If you are claiming superior academic achievement (SAA) ensure you submit transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here
A photocopy of your degree is not acceptable in lieu of a transcript.
An official transcript will be required at a later date if you are selected for the position.
Whenever possible it is preferable that you submit copies of official transcripts. Unofficial transcripts may lack essential information necessary for a full evaluation of your qualifications.
Applicants claiming CTAP/ICTAP
eligibility must also submit: Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from; or
Worker's compensation separation (agency certification of inability to place employee and notification of separation or a separation SF-50; or
Disability annuity termination (notification from OPM of disability annuity termination and separation SF-50 of the last position held); or
Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456 (certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held).
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure that all required documents have been submitted by the closing date of the announcement. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Review our benefits
How to Apply
How to Apply
To apply for this position, you must complete the ****and submit the documentation specified in the required documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 02/16/2018 to receive consideration.
1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS résumé and/or other supporting documents and to complete the occupational questionnaire.
2. Click submit my answers to submit your application package.
Note: It is your responsibility to ensure that your response and any appropriate documentation is submitted by the closing date of the announcement. To verify that your application is complete, log into your USAJOBS account, select the application status link, and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to your application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your résumé and/or other documents from your USAJOBS account or your application will be incomplete.
VBA Appeals Management Office
810 Vermont Avenue NW
Learn more about this agency
After the review is complete, a referral certificate will be issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
Department Of Veterans Affairs Veterans Benefits Administration (VBA)
Website : http://benefits.va.gov/benefits/
Mission Statement To fulfill President Lincoln's promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s veterans. VA Core Values and Characteristics Core values describe an organization's culture and character and serve as the foundation for the way individuals in an organization interact with each other and with people outside of the organization. The Department of Veterans Affairs Core Values and Characteristics apply across the entire VA enterprise.