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Job Details

LI Customer Service Specialist 2

Company name
Washington State Department of Labor and Industries

Olympia, WA

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Last online 2 days ago


Application review begins immediately, and it is to your advantage to apply today. This recruitment may close to external applicants at any time.

This position is a member of the Fraud Prevention and Labor Standards (FPLS) Division. The Customer Service Specialist makes independent decisions representing the Contractors Registration Section. As the Customer Service Specialist, you are responsible for understanding and applying applicable laws regarding Contractor Registration and providing clear explanation and direction to customers. You will approve and process new applications or relicense an existing registration, renew existing registrations, cancel and reinstate bonds and/or certificates of insurance, update the system with a new bonds and/or certificates of insurance, address changes, and all correspondence received for processing.

Some of what you will do:

Review incoming documents required for registration to determine accuracy and ensure compliance with Contractor Registration laws and take appropriate action based on determination.

Approve and process a variety of documents and correspondence related to the Contractors Registration Section.

Notify customer with letters outlining the reason documents denied and the instructions to correct the documents to expedite compliance.

Answer phone lines and respond to email inbox. Incoming calls and emails expand over a wide variety of inquiries and topics from different stakeholder types and a range of topics surrounding laws, rules, and processes.

Educate contractors on obtaining a registration, the requirements to stay compliant, and information regarding having employees.

Provide consumers with information regarding specific contractors, general requirements of a contractor and inform them of their rights and responsibilities when hiring a contractor.

Walk customers through the online process for renewing and reinstating registrations, and obtaining information as well as instructing them how to fill out applications for various state agencies.

Coach insurance agents on best practices when updating contractor insurance certificates.

Open mail for review and processing

out bulk certified mail

Prepare files for archiving and imagining

Who should apply

Must have a minimum of a high school diploma or GED equivalent with two (2) years of experience in customer service providing assistance related to consumer inquiries, and/or complaints.

Ability to learn, understand and apply laws and rules and communicate clearly verbally and in writing.

Heres what we are looking for:

Patient with exceptional customer service skills and proven ability to effectively handle complex or difficult situations.

Strong communicator, verbal and written, able to defuse and address customer / interpersonal conflicts and complaints.

Attention to detail and accuracy; skilled in reviewing written information, correcting errors and omissions.

Proficient in using Microsoft Word, Excel, Outlook and able to learn agency specific software and databases for research and data collection.

Excellent critical thinking and reasoning skills.

Ability to evaluate and discern relevant and admissible facts, evidence and other information obtained in complex issues.

Excel in fast-paced work environment, able to deal quickly with rapidly changing situations and competing priorities, remaining professional in stressful situations.

Skilled answering telephone calls, assisting customers, transferring calls and taking messages

Work collectively and collaboratively in a customer centered, team focused environment.

Consideration will be given to complete applications.


: In addition to your on line application, please include a letter of interest/cover letter interest clearly describing why you are interested in this position and how you meet the qualifications that we are looking for.

Supplemental InformationThis job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. Its to your advantage to apply quickly.

Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Prior to any new hire into L & I, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

To apply, follow the link above

Jobs advertised as Open Continuous will be closed without notice. quickly!

Were looking for evidence that you have what were looking for. Your application materials will be used for deciding wholl be selected for interview.

For more information about the Department of Labor & Industries visit: **********************


Contact us at: ***************

L & I strives to attract and retain a high-performing and diverse workforce in which our differences are respected and valued to better meet the needs of the diverse customers we serve. L & I fosters an inclusive environment that promotes safety, collaboration, flexibility and fairness so that all employees can participate and contribute to their full potential.

This position is represented by the

Washington Federation of State Employees (WFSE)

. That means that, as a condition of employment, no later than the 30th day following the beginning of your employment, you must pay the


either membership dues, a representation fee or, for bona fide religious non-associators an amount equal to dues to be used in a program within the union in harmony with the employees conscience.

Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call **************. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer

Posted date: 2 hours ago View all Jobs at Washington State Department of Labor & Industries

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Company info

Washington State Department of Labor and Industries

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