Under direction of the Chief Information Officer (CIO), the Director of Information Technology will have responsibility to create a technology vision and provide overall leadership for the development and implementation of integrated, department-wide business technology solutions. This executive leadership position will be responsible to analyze trends in technology, assess the impact of emerging technology on the environment, provide solutions to address technology and business issues, manage people and financial resources while ensuring the development of high quality technology solutions to Information Technology (IT) staff across an entire division or multiple departments or manages highly complex work that includes County-wide integration, coordination and decisions resulting in enterprise impact on service delivery and consumption.
The current vacancy is in IT Shared Services reporting to the Chief IT Operations Officer (COO) . The director will be accountable and responsible for enterprise IT infrastructure strategy, design, implementation, support, and continuous improvement.
Specifically, the director will lead teams responsible for health, security, and performance of data center, servers, storage, network, voice, database, and application administration, among others. This position will set high expectations, responsive service level agreements, and realistic metrics that will deliver world-class service on consistent basis. More than just keep the lights on, the director shall be the county's expert in infrastructure planning, road map development, installation, and operation. As a leader of managers and individual contributors, the director shall be a practitioner of servant leadership, able to coach and mentor others by setting example and being ambitious for the success of others and the county. This position may represent the COO in many capacities, including meetings and conferences with other departments and agencies.
FILING PERIOD and APPLICATION PROCEDURE
Continuous Filing - Open until filled.
It may also be extended or closed as early as 10 days after issue date. Therefore, it is critical to submit your application as soon as possible.
To apply for this exceptional opportunity, applicants must complete the online application and is advised to provide the following:
2. Letter of interest explaining why you are the ideal candidate, including specific examples from your experience. No more than 3 pages.
3. Responses to the online supplemental questions. This information is REQUIRED, as it will be used to initially determine minimum qualifications and will be critical in the subsequent competitive assessment to identify those candidates to be invited to the oral examination.
Applications submitted without this supplemental information will be considered incomplete.
No paper applications will be accepted . Applicants who are viewing this job announcement outside of our Santa Clara County website
should go to ****to apply. Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, during normal business hours, for applicants to apply online.
Questions regarding this recruitment may be directed to Patricia Carrillo, Executive Services at (408) 299-5897.
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Directs the development and implementation of integrated IT initiatives to support business strategies.
Initiate and direct transparent service level agreements (SLA's) with customers that set expectations, measures performance, support a balanced budget and impacts customer satisfaction;
Anticipate needs for new or modified systems and proactively seek IT solutions that will benefit the County's ability to provide services in the most efficient and cost effective manner;
Manage, identify and remove obstacles to change; generate the appropriate communication, process timelines, action steps and educational plans to guide internal and external customers through the various phases of implementation of change initiatives
Serves on governance board that defines the IT mission, oversees operations, determines IT investments, pricing, and product strategies and develops budgets; engage in collaborative planning processes to ensure high quality services at the lowest cost to the organization;
Direct, supervise and guide departmental staff by establishing departmental goals, policies and performance standards, conducting regular evaluations of the staff members' performance and counseling staff members regarding their performance and career development consistent with the departmental mission and expectations;
Manages the skills and competency development of information technology staff based on emerging technologies or business strategies needed to support all work initiatives;
Advises departmental management of existing and emerging IT issues and trends and their implications for current and proposed departmental information technology initiatives;
Represents the department on County-wide information systems committees and task forces involved in or leaded the development of large scale automated information systems.
Manage multiple project activities and budgets; including assuming major responsibility for planning and directing individual projects and supervising multi-disciplinary project teams so that all work is high-quality and completed on time and within budget
Direct the allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in collaborative planning processes to ensure high-quality services at the lowest cost to the organization;
Participate in the governance board that defines the IT mission, oversees operations and determines IT investments, pricing and product strategies;
May be assigned as a Disaster Service Worker, and
Performs other related duties as required.
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
The required knowledge and abilities are acquired through a possession of a Bachelor's Degree from an accredited college in Computer Science, Information Systems, Public or Business Administration, or other related field and ten (10) to fifteen (15) years recent IT and business work experience in a large, multi-service public or private-sector organization, five (5) years of which must be in a senior level management position.
Special Qualifications including specialized knowledge, abilities, education, experience, license or certification may be established for individual positions.
Principles, practices and techniques of management of information technology;
Principles and practices of strategy formulation, program planning and project management;
Principles and practices of supervision, staff development, organization, administration and personnel management, labor relations;
Business and management principles involved in strategic planning, resources allocation, human resources modeling, leadership and coordination of people and resources;
Principles and practices for meeting quality standards for customer service and evaluating customer satisfaction, individual and team objectives that are aligned with business and organizational goals;
Practices and techniques of complex problem solving and review related information to develop and evaluate different approaches and implement solutions;
Practices and techniques of budget preparation, monitoring and control; and
Effective management of fiscal resources including IT investments, pricing and product strategies.
Initiate, organize and develop plans and procedures for implementing and managing complex IT programs, including the ability to develop technology strategies;
Utilize appropriate interpersonal style and methods of communication to mobilize resources to undertake collaborative and creative solutions;
Establish credibility, work collaboratively and effectively with other departments, senior management and key stakeholders;
Express ideas and communicate clearly, concisely and effectively in oral and written form;
Plan, motivate, supervise, train and evaluate the work of departmental staff;
Coach and mentor staff and establish measurable individual and team objectives that are aligned with business and organizational goals;
Ability to plan and monitor IT spending, pricing models and use of expenditures to meet business strategies; and
Stay informed on emerging trends and link and apply complex technologies to business strategies.
Closing Date/Time: Continuous