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Child Support Officer I MSS Class Title: Child Support Specialist I

Location
Kelseyville, CA

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Description
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Questions
Position Information
Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required.

Working under close supervision, Child Support Specialist I is the entry/trainee level in the Child Support Specialist series. Employees in this class receive in-service training, and are given detailed instructions in the performance of duties related to child support laws, regulations, and a broad range of child support casework activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Specialist II after one year of satisfactory performance at the entry/trainee level.
Minimum Qualifications
Two (2) years of full-time clerical experience which included interaction with the public;
OR
One year of full-time experience performing debt collections duties which included interviewing others for the purpose of collecting information;
OR
One year of full-time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department;
OR
Completion of 60 semester or 90 quarter units of college.

Qualifying experience or education may be combined in order to meet the above requirements.  When combining education and experience; fifteen (15) semester units or twenty-two (22) quarter units equals six months of experience. 

While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.
 
Supplemental Information
ADDITIONAL INFORMATION
The ability to speak, read and write Spanish in addition to English would be an asset in this position, but is not required. A valid driver's license will be required at the time of interview. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Positions require pre-employment screening, including background checks, and fingerprinting Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check is required for all Social Services positions. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
 
VETERANS PREFERENCE
If you would like to request Veteran's preference points as part of the application packet, please submit a copy of your DD-214 form. Applicants must fax or email a copy of the DD-214 form to CPS HR at 916-648-1211 or **** by the application deadline listed on the job bulletin.

EXAMINATION INFORMATION
If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CPS HR Consulting at ****
  or 916-471-3507 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

ABOUT LAKE COUNTY
Nestled inland and to the north of the San Francisco Bay Area, Lake County is rich with geographic history and landmarks. Lake County is home to Clear Lake, which is said to have been formed more than 2 million years ago and is the largest natural freshwater lake in the state of California. As a neighboring county to Napa, Lake County is renowned for growing premium wine grapes, pears, and walnuts, and as certified by the State's Air Resources Board, has the cleanest air in California. Also found in Lake County is Mount Konocti, which was formed from volcanic eruptions between 100,000 and 600,000 years ago. The local economy is based primarily on agriculture, tourism, and the geothermal power industry.
 
CHILD SUPPORT SPECIALIST
APPLICANT INFORMATION REGARDING THE
NATURE OF WORK PERFORMED
INTRODUCTION
Submitting an application is the first step toward a valuable and rewarding career as a Child Support Specialist. We offer this additional information in an effort to provide you with a clear understanding of the nature of the job and its requirements. Please take the time to review this information prior to submitting an application.
 
NATURE OF WORK
The primary function of a Child Support Specialist involves establishing paternity and child support obligations and enforcing child support laws. The work performed includes processing of a broad range of paperwork and entering information into a computer-based case data management system with very time sensitive agency and legal deadlines. The Child Support Specialist maintains a caseload and locates and interviews custodial and non-custodial parents and others to gather information for locating non-custodial parents and their assets, determining financial ability to pay child and medical support, establishing paternity and child support orders, and collecting those court- ordered support payments. They also prepare cases for court hearings.
 
Within legal requirements and departmental policies and procedures, Child Support Specialists operate with considerable independence and must exercise discretion and judgment in evaluating cases and determining the level of support and the methods of enforcement. They have discretionary ability to obtain highly confidential information from a wide variety of sources, which must be used only for business purposes. Misuse of such information is subject to criminal and civil action.
 
Typical duties include:
Takes sworn statements from the custodial parent and non-custodial parent, and arranges or facilitates DNA testing in cases where paternity is in question.
Evaluates income and expense data of custodial and non-custodial parent to determine support capability; reviews financial history to determine arrears obligation.
Explains legal requirements and the calculation of support payments to custodial and non-custodial parents and other involved parties.
Issues Summons and Complaints and Proposed Judgments to establish paternity and support orders and enforces those orders through wage assignments and other legal actions.
Obtains and enforces health insurance orders.
Recommends cases for prosecution, prepares legal documents for court filing, assists attorneys in preparing cases, and testifies in court as necessary.
Initiates and processes such legal actions as subpoenas, orders to show cause, registration of foreign support orders, notices of assignment, writs of execution, property liens, orders of examination, and contempt of court actions pertaining to the enforcement of child support.
Responds to and investigates complaints from custodial and non-custodial parents regarding hidden assets and/or under the table employment.
Accesses computerized databases and maintains computerized files. Responds to and complete numerous daily, weekly, and monthly automated task lists.
Responds to inquiries from the public, private attorneys, appointed and elected officials.
Provides case status information and interprets child support statutes, regulations, and procedures to custodial and non-custodial parents.
 Child Support Specialists are expected to handle a high volume of work which is deadline driven. Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from clients. They perform in a high stress work environment.

It is important to understand that the actions you take as a Child Support Specialist impact the lives of clients and their families, both emotionally and financially.
CONTROVERSIAL ISSUES
As a Child Support Specialist you may be required to take actions that conflict with your own values. A Child Support Specialist must be able to accept clients' differences and interact with them in a non-judgmental manner. Some of the controversial issues encountered in a Child Support environment include:
Enforcing mandatory guideline child support orders that may not seem reasonable.
Attaching the wages of non-custodial parents who then allege they will not be able to support their current family.
Negatively impacting a non-custodial parent's credit rating.
Intercepting state and federal tax returns.
Revoking driver's licenses, required employment and professional licenses, and passports.
Clients who do not wish to be cooperative.
Clients in a highly emotional or irate mental state.
Custodial parents involved in Welfare fraud.
Clients who are domestic violence victims.
Clients with felony convictions.
Homeless individuals and families.
Clients whose life style, culture, and/or values may be significantly different than your own.
Mandatory reporting of child and adult abuse.
Please visit the County website(s), where you are interested in applying, for information regarding the salary and benefits they offer.
01
How many college credits do you have? Please specify if the number of units and whether they are Quarter or Semester.
02
APPLICANT INFORMATION REGARDING THE NATURE OF WORK PERFORMED
A Child Support Specialist performs a variety of duties consisting of maintaining a caseload and locating and interviewing custodial and non-custodial parents and others for the purpose of establishing paternity and child support obligations. Please respond to the statements below to assess your level of interest in performing the duties of this position.

***If you answer NO
to any of these items, please be advised that these are common job requirements for a Child Support Specialist.***

I am willing and able to display empathy when appropriate, while maintaining professional boundaries.
Yes
No
03
I am willing to make decisions and recommendations that affect the lives of children and families.
Yes
No
04
I am willing to testify in court before judges, attorneys, and families.
Yes
No
05
I am willing to work with customers that may be in a highly emotional state.
Yes
No
06
I am willing to collect DNA samples while following safety procedures, by swabbing the inside of a customer's mouth.
Yes
No
07
I am willing to maintain the confidentiality of all child support customers.
Yes
No
08
I am willing to meet multiple deadlines and perform work under time sensitive mandates.
Yes
No
09
I am willing to make collection calls to individuals that owe child support money.
Yes
No
10
I am willing to work in an environment where my actions and work product will impact the lives of customers and their families, both emotionally and financially.
Yes
No
11
I am willing to take actions such as attaching wages of a non-custodial parent, impacting a customer's credit rating, intercepting state and federal tax returns, and revoking driver's licenses in an effort to collect child support payments.
Yes
No
12
I am willing to accept customers' differences and interact with them in a non-judgmental manner.
Yes
No
13
I am willing to work in a high volume work environment carrying a large case load which is heavily deadline driven.
Yes
No
14
I am willing and have the ability to handle multiple tasks, prioritize, and plan my work.
Yes
No
15
I am willing to work in a team environment and maintain collaborative and effective working relationships.
Yes
No
16
I understand that my core responsibility is the establishment of paternity and child support orders, enforcing and collecting of child support money.
Yes
No
17
I understand that my work environment requires the ability to sit for long periods of time while working on a computer or telephone.
Yes
No
18
Candidates that successfully pass the application and examination process may be required to complete a background investigation. Please respond to the statements below to determine your readiness to submit to a background investigation.

I am willing to submit to a medical screening.
Yes
No
19
I am willing to submit to a drug screening.
Yes
No
20
I understand that I will be privy to highly confidential information and misuse of such information is subject to criminal and civil action and or termination of employment.
Yes
No
21
I understand that a Child Support Specialist is not a social worker position.
Yes
No
22
I understand that a Child Support Specialist does not interact with children.
Yes
No
23
I understand that the Department of Child Support Services is not Child Protective Services.
Yes
No
Required Question
Agency
CPS HR Consulting
****
Website
****Address
2450 Del Paso Road
Suite 220
Sacramento, California, 95834
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