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Job Details

Customer Service Associate

Company name
Federal Reserve Bank of San Francisco

Location
San Francisco, CA

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Customer Service Associate - Mail Services','253022','Federal Reserve Bank of San Francisco','CA-San Francisco','','Full-time','Regular','Non-exempt','Non-exempt','Experienced','','','No','Day Job','7:00am-4:00pm or 7:30am-4:30pm','7:00am-4:00pm or 7:30am-4:30pm','Tier II - No Credit Check','Tier II - No Credit Check','','','','!*!

The Federal Reserve Bank of San Francisco believes in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

 

Customer Service Associate - Mail Services

The Customer Service Associate is responsible for processing all incoming and outgoing USPS mail, interdepartmental/interbranch mail and packages through various couriers. The Customer Service Associate displays excellent customer service at a courteous and professional level.

 

Responsibilities:

Assist with various ad hoc projects

Physically capable of lifting heavy packages, up to 50 pounds or more and pushing/pulling carts in excess of 100 pounds

Ability to display effective oral and written communication skills

Operate in a fast-paced environment, problem solve independently, and have the willingness to work as a team

Qualifications:

Ability to deliver high productivity while maintaining a superior level of quality

Adhere to established deadlines

Demonstrate efficiency (utilizing time well)

Exhibit accuracy, thoroughness and attention to detail

Work with minimal supervision/ follow up

Collaborate with co-workers, customers, and vendors

Display flexibility (adapts to environmental / job changes)

Demonstrate problem solving skills (identifying / analyzing problems)

Display initiative (independently seek assignments)

Use good judgment

Professional interaction at all times (courtesy/follow-through)

Exhibit effective oral/ written communications skills

Mechanical aptitude

Team-oriented

Multi-task while being detail-oriented

Ability to operate in a constantly changing environment

Effectively cross-train for different tasks

Intermediate level skills with Microsoft Word and Excel

Adheres to departmental policies and procedure

Additional Preferred Qualifications, but not a requirement:

Prior experience utilizing package management systems

Pitney Bowes postage meters

Processing bulk mail

Operating both pallet jacks and forklifts.

The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer.

 

','!*! ','Customer Service Associate - Mail Services

Company info

Federal Reserve Bank of San Francisco

Company Profile

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