Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Food Service Worker
U.S. Department of Veterans Affairs - Agency Wide
Marion, IN
Apply Now >
Transportation Assistant
U.S. Department of Veterans Affairs - Agency Wide
Marion, IN
Apply Now >
Registered Nurse (rn) Mental Health Out Patient
U.S. Department of Veterans Affairs - Agency Wide
Marion, IN
Apply Now >
Registered Nurse (rn) Nurse Manager
U.S. Department of Veterans Affairs - Agency Wide
Marion, IN
Apply Now >
Supervisory Recreation Therapist
U.S. Department of Veterans Affairs - Agency Wide
Marion, IN
Apply Now >
View more jobs in Marion, IN
View more jobs in Indiana

Job Details

Supervisory Medical Support Assistant

Company name
U.S. Department of Veterans Affairs - Agency Wide

$45,810.00 to $60,001.00

Marion, IN

Date Last Verified
Apr 13,2018

Posted on
Apr 12,2018

Add Notes and save to manually apply

Add to My Hotlist

Apply for this job


Open & closing dates

Opening and closing dates





$45,810 to $60,001 per year

Pay scale & grade

GS 8

Work schedule


Appointment type



3 vacancies in the following locations:

Fort Wayne, IN

Fort Wayne, IN

Marion, IN

Marion, IN

Relocation expenses reimbursed


This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and current permanent Federal employees of other Agencies.

Share Share

Announcement number


Control number





OUR MISSION: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

How would you like to become a part of a team providing compassionate care to Veterans?

VA Northern Indiana Health Care Systems, (VANIHCS), is larger than just a single facility. It is a fully-integrated medical care facility with a dual campuses in Fort Wayne and Marion and Community Based Outpatient Clinics, (CBOCs), in Goshen, Peru and Muncie, Indiana and combined VA mission. The Northern Indiana Healthcare System (NIHCS) is excited about our new St. Joseph County VA Clinic currently opened in Mishawaka, Indiana. This 90,000 SF facility Health Care Center has both Patient Aligned Care Team (PACT) and Specialty Clinics (GI, Audiology, Vision, Urology, and Podiatry). The combined mission of the VANIHCS means military retirees, and eligible veterans receive health care at these facilities.

For additional information about VA Northern Indiana Health Care System, Fort Wayne, Indiana and Marion, Indiana please visit the following links:

Learn more about this agency


The Supervisory MSA at this level, plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Duties at this level include, but are not limited to: Assign and evaluate the work of subordinate staff.

Resolve complex patient issues to ensure patient services are met.

Identify educational or training needs of subordinate staff.

Resolving employee issues at the Supervisory level, and provide management support to Clinic Administrator.

Responsible for extracting and analyzing data to provide reports supporting performance measures, insurance capture, workload capture to senior management.

Conduct regular meetings with subordinates for discussion and resolution of work problems. Establish new work methods and in-service training on an 'on going' basis.

Schedule and encourage participation of employees in various training courses and opportunities.

Initiate all requests for personnel action, performance appraisals, and serves on and/or chairs interview panels to conduct interview of applicants and makes recommendations to the selecting official.

Work with Health Information Management System (HIMS) and Quality Management staff to ensure appropriateness of Medical Records usage are in compliance with TJC standards, and Release of information (ROI) and Privacy standards are upheld at all times.

Participate as needed by the Clinic Administrator in meetings with other sections or service/care lines to work out and coordinate organization, procedural and other problems affecting the Health Care System.

Responsible for identifying long and short range goals and objectives for the Outpatient Clinic/HealthCare Center.

Work in tandem with the Clinic Administrator on plans for implementation.

Participate or represent MAS in committees and task force groups as directed by MAS management.Work Schedule: Monday-Friday, 8:00 a.m. to 4:30 p.m.

Functional Statement: Supervisory Medical Support Assistant

Service Line: Medical Administrative Service (MAS)

Relocation Expenses: Relocation expenses/incentives are not authorized for this position.

Financial Disclosure Report: Not Required

Note: This is a Non-Bargaining Position.

Travel Required

Not required

Supervisory status


Job family (Series)

0679 Medical Support Assistance



Conditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English



Citizenship: Citizen of the United States.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Physical Requirements: Applicants must undergo a pre-employment medical examination and be medically suitable to perform the essential duties of the position efficiently and without hazards to themselves and others. See VA Directive and Handbook 5019.

Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;


Education: One year above high school


Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


Preferred Experience: 1 year of experience in a healthcare setting.

GRADE DETERMINATIONS: GS-8 Supervisory Medical Support Assistant

Experience: In addition to the basic requirements, this position requires one (1) year of specialized experience equivalent to the next lower grade level (GS-7) in Federal Service to be creditable.

Examples of qualifying specialized experience includes (this experience must be clearly detailed on your resume to be found qualified): Assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary; administrative and professional responsibility for planning and directing the Medical Support Assistants activities; extracts and analyzes data in order to provide reports in support of performance measures to senior management. (Your experience must be detailed in your résumé to receive full credit.).

In addition to the qualifications above, candidates must demonstrate the following knowledge, skills, and abilities listed below to qualify for this position: Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

Ability to provide briefings, orientations, staff development, and training.

Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Your resume/application form MUST include the following: grade level for each position held (if applicable), the to/from month and year for each position held, and the number of work hours per week, (i.e., GS-7, 03/09-06/11 (or Present), 40 hrs/week).

References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.

The full performance level of this vacancy is GS-08.

Physical Requirements:

Light lifting under 15 pounds, light carrying under 15 pounds, reaching above shoulder, use of fingers, walking .5 hours, standing .5 hours, hearing aid permitted, must work with other staff, cannot work alone in office, cannot work alone in clinic, use of adaptive equipment to perform work as needed, and works closely with others.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:

. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

This job opportunity announcement may be used to fill additional vacancies.

Selected applicants will be required to complete an online onboarding process.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Your resume must include the following information for each job listed:

Job Title

Duties (be as detailed as possible)

Month & Year start/end date (e.g. June 2007 to April 2008)

Full-time or Part-time status (include hours worked per week).

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance


Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Resume (required for ALL applicants) - Your resume should include a description of job duties, beginning and ending date (month/year) of employment, and average hours worked per week. Descriptions of job duties must be sufficiently detailed to document the level of your experience.

2. Responses to the Assessment Questionnaire (required).

3. VA Form 10-2850c (required) - Application for Associated Health Occupations can be found at:

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as:

4. Copy of college transcripts (required) - if using education to qualify.

5. SF-50 - If you are a current or former Federal Employee - Most recent SF-50-Notification of Personnel Action.

6. DD214 - If you are a veteran - DD-214-Honorable Discharge/Release from Active Duty (Member 4 copy).

7. SF-15 - If you are a veteran claiming preference - SF-15-Application for 10 point veteran preference (form can be found at:, VA Regional Office letter -If claiming 10-point veteran preference.

8. VA Disability Rating Letter - If you are a service connected disabled veteran. You can obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center or online.

9. Schedule A Letter - If you are applying under Schedule A - Schedule A Letter Issued from a licensed medical professional (e.g., a physician or other medical professional duly certified by a State, the District of Columbia, or a U.S. territory, to practice medicine); a licensed vocational rehabilitation specialist (i.e., State or private); or any Federal agency, State agency, or an agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.

10. ICTAP/CTAP documentation - (for displaced Federal employees).

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

Documentation is required for eligibility verification.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/26/2018 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,

, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Robert Schultz Robert Schultz


260-426-5431 X72085





Northern Indiana HCS

1700 East 38th Street

Marion, IN


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the U


Help Center

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department of Veterans Affairs - Agency Wide
Website :

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

Similar Jobs:
Open & closing dates Opening and closing dates 04/12/2018 to 04/26/2018 Salary $61,218 to $80,179 per year Pay scale & grade GS 11 Work schedule Full-Time Appointment type Permanent Locations 1 vacancy in the following locations: ...
Family Medicine
Location : Marion, IN
Employer Employer Profile Primary Care and Urgent Care Marion, Indiana Full Time New Grad The Northern Indiana Health Care System (Marion, IN Campus) has opportunities for the following: Primary Care Urgent Care Practice patient c...
Surface Maintenance Mechanic
Location : Alexandria, IN
Open & closing dates Opening and closing dates 04/09/2018 to 04/24/2018 Salary $27.56 to $32.17 per hour Pay scale & grade WG 10 Work schedule Full-Time Appointment type Permanent Location 1 vacancy in the following location: Alex...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
GovernmentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
GovernmentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 GovernmentCrossing - All rights reserved. 169