City of Albuquerque
Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidates are expected to show a high degree of proficiency with the technologies listed above and to demonstrate expertise with hardware, network and software fundamentals and troubleshooting skills. Manage projects, be a self-starter, work under minimal supervision and be able to step right into the position ready to perform necessary functions. This employee will run moderate-sized technology projects and will provide status reports and project updates to management. Makes technology recommendations and gathers requirements from customers for technology projects.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Related education and experience may be interchangeable on a year for year basis.
Bachelor's degree from an accredited college or university in information systems, computer science, business administration or a related field, plus four (4) years customer service experience in any of the following areas: selection and configuration of end user devices; installing, maintaining and troubleshooting PC's; analyzing and assessing technological needs or software application analysis.
When assigned to the Transit Department:
Maintenance of servers for no fewer than ten (10) business users preferred.
Possession of ITIL Foundation Certification within 6 months from date of hire.
Possession of a valid Driver's License (Class D), or ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Advanced programming techniques including integrated database management applications Advanced report writing techniques including Crystal Reports, Microsoft Reporting Services and MS Access Operational characteristics and capabilities of database management systems Principles and procedures of quality assurance and security related to computer applications Methods and techniques of system design, programming and software installation Advanced principles and practices of computer science and information systems Advanced principles and practices of information systems programming Advanced principles and practices of software troubleshooting Knowledge of Information Technology Infrastructure Library (ITIL) Pertinent Federal, State and local codes, laws and regulations
Preferred Skills & Abilities
Perform highly advanced programming and database management duties Oversee quality assurance and security procedures for applications services Interpret and analyze user information systems requirements and develop solutions Perform highly advanced systems and analysis programming duties Install, test and configure highly complex hardware and software applications and programs Work occasional weekends and provide after hours support, including evenings and weekends as required
City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
General Benefits Overview Brochure
Albuquerque Police Department
Select the highest level of successfully completed related education as identified by the minimum requirements.
No High School Diploma or GED
High School Diploma or GED
Non/degree accredited hours (some college)
If you selected non/degree accredited hours for question #1, identify the total number of hours which were successfully completed with a passing grade and are related to the minimum education and/or experience.
For relevant degree(s) obtained, identify the major field of study.
How many years of customer service experience in any in any of the following areas do you possess? - Selection and Configuration of End User Devices; Installing, maintaining and Troubleshooting PC's; Analyzing and Assessing Technological needs or Software Application Analysis.
less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years to less than 5 years
5 years to less than 6 years
6 years to less than 7 years
7 years to less than 8 years
8 years to less than 9 years
9 years to less than 10 years
10 years to less than 11 years
11 years to less than 12 years
12 years to less than 13 years
13 or more years
Briefly describe your customer service experience in any of the following areas - Selection and Configuration of End User Devices; Installing, Maintaining and Troubleshooting PC's; Analyzing and Assessing Technological needs or Software Applications.
Do you have Maintenance of Servers experience for no fewer than ten (10) business users?
Do you possess a valid Driver's License (Class D) or have the ability to obtain by date of hire?
City of Albuquerque
400 Marquette N.W.
Albuquerque, New Mexico, 87103
Your browser does not support the IFRAME feature, which is required by this web page.
City of Albuquerque
Website : http://www.cabq.gov