U.S. Army Medical Command
$94,618.00 to $123,004.00
Open & closing dates
$94,618 to $123,004 per year
Pay scale & grade
1 vacancy in the following location:
Relocation expenses reimbursed
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.
Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.
About the Position:
This position is located within the Office of the Commander at the Madigan Army Medical Center.
On January 1, 2013, Madigan Army Medical Center became a tobacco free campus. This includes all tobacco products and electronic nicotine delivery devices such as e-cigarettes. As part of this new policy and Madigan's commitment to employees and their health, newly hired staff may take advantage of one free tobacco cessation class.
Who May Apply: US Citizens
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As a Special Assistant for Health Care Resolutions, you will serve as a neutral, independent, and confidential clinical advisor to a Tri-Service Region of medical treatment facilities by managing conflict and creating a culture of teamwork and respect when unanticipated adverse outcomes occur.
Utilize alternative dispute resolution methods such as mediation, negotiation, problem solving, listening, conflict counseling, team-building, compassion and facilitation to informally resolve complex and unique clinical care and treatment disputes between and or amongst patients and hospital staff.
Provide training to staff and faculty in disclosure techniques and serve as a consultant for Command disclosure correspondence regarding medication recalls, laboratory test recalls, or any other required notification.
As the Subject Matter Expert for Health Care Resolutions, work with Command team to implement and develop programs to support the mission of clinical care and treatment dispute resolutions.
Develop annual work plan and performance metrics to demonstrate program effectiveness including patient and provider satisfaction, increased productivity, savings in management time, and promotion of patient safety initiatives.
25% or less - You may be expected to travel for this position.
Who May Apply
This job is open to…
Questions? This job is open to 1 group.
Job family (Series)
0601 General Health Science
Conditions of Employment
Other Requirements: Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.S. Citizenship.
Two year trial/probationary period may be required.
Appointment is subject to the completion of a favorable suitability or fitness determination.
Direct Deposit of Pay is Required.
This is a Career Program (CP) 53 position.
All employees assigned to a Medical Treatment Facility are required to be screened for applicate immunizations regardless of series, based on occupational risk, and are subject to missing/required immunizations in accordance with AR 40-562, Chapter 3 and 4.
This will include an immunization/medical screening to determine inoculation for Measles, Mumps and Rubella, Tetanus, Diphtheria and Pertussis, Chickenpox titer, skin test screening for Tuberculosis, and a series of three immunizations against Hepatitis. In accordance with memorandum, HA Policy 97-006. Assistant Secretary of Defense (Health Affairs), 23 October 1996, DOD civilian personnel hired on or after 1 Jan 97 and with duties involving direct patient contact, are subject to complete a series of three immunizations against Hepatitis. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. (OR, I have a medical or religious reason(s) which prevent me from participating)
This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations in accordance with MEDCOM Operation Order 09-54. Applicants tentatively selected for appointment to this position will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations. (OR, I have a medical or religious reason(s) which prevent me from participating in the annual seasonal influenza vaccination).
Work will require travel away from normal duty station on military or commercial transportation on short notice.
Management prefers that you, the applicant, currently hold or be willing to obtain certification as a mediator.
In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document
Basic Requirement for Special Assistant For Health Care Resolutions:
Degree: Bachelor's or graduate (or higher level) degree with major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. This degree must be from an educational program accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.
In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:
Specialized Experience: One year of specialized experience which includes resolving complex medical issues within a clinic or hospital setting; explaining medical treatment or medical outcome with patients by interpreting medical records; and handling disputes between patients and medical staff over medical care and treatment procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in the following areas:
Patient-focused Customer Service
Planning and Evaluating
Research and Data Analysis
Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications
Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please submit your foreign education evaluation with your application.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant
You may claim military spouse preference.
Multiple positions may be filled from this announcement.
Salary includes applicable locality pay or Local Market Supplement.
Further certification from this announcement may take place up to 90 days beyond the closing date of this announcement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application package
(resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on OPM's Career Transition Resources website
Background checks and security clearance
Public Trust - Background Investigation
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist (External)
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
Your resume: Your resume may be submitted in any format.
If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is most recent. It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.
If you are relying on your education to meet qualification requirements: You MUST submit a copy of your transcript if you want to substitute your education for experience. If you claim qualifications based on education, and do not submit a transcript, your education will not be used in making a qualification determination and you may be found not qualified. See: Transcripts and Licenses
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 02/26/2018 to receive consideration
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire ( https://apply.usastaffing.gov/ViewQuestionnaire/10128053
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account
, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account
and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
The Department of Army provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing civilian personnel unit. Your requests for reasonable accommodation will be addressed on a case-by-case basis.
Agency contact information
Army Applicant Help Desk
EU-APF-W0Q1AA MADIGAN ARMY MEDICAL CENTER
DO NOT MAIL
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If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of not qualified or incomplete application and you will not receive further consideration for this job.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. Army Medical Command
Website : http://www.armymedicine.army.mil/
With the overseas contingency operations continuing, the spotlight justifiably is on the Army’s medics, evacuation units, surgical teams and field hospitals. Army Medicine is a seamless chain of care stretching back to fixed hospitals in Europe and the United States, where Soldiers receive state-of-the-art care. Field medical units are under the command of the combatant Commanders, because their movements and work must be coordinated with those of fighting forces. In contrast, all fixed hospitals (in the U.S. and outside the U.S.)are commanded by the MEDCOM. The challenges for Army Medicine are (1) How to provide medical leadership for field units while respecting combatant Commander’s "ownership" and (2) How to integrate the work of field and fixed units. Dual-hatted Surgeon/Commander The AMEDD's answer is to "dual-hat" the top Army healthcare provider as both the Army Surgeon General and the Commanding General (CG) of MEDCOM.