Department Of Veterans Affairs Veterans Benefits Administration (VBA)
$88,265.00 to $135,595.00
Open & closing dates
$88,265 to $135,595 per year
Pay scale & grade
GS 13 - 14
1 vacancy in the following location:
Relocation expenses reimbursed
This job is open to
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
Individuals with a disability
The complete application package must be submitted by 11:59 PM (EST) on 01/19/2018 or by 11:59 PM (EST) on the date 100 applications have been received, if closed earlier than 01/19/2018 , to receive consideration.
OUR MISSION: To fulfill President Lincoln's promise To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
Learn more about this agency
Do you believe you have what it takes to make a real change in your agency? Do the terms modernize, collaborate and automate describe your approach to work? As the Executive Assistant (EA) on the Director's Staff in the Office of Business Process Integration (OBPI), Veterans Benefits Administration (VBA) the incumbent directly aides in the integration of projects that touch multiple VBA Elements and software systems which track millions of pending and completed claims, and pays in excess of four billion dollars a month in Veterans benefits. The incumbent is responsible for coordinating business initiatives across VBA, while working collaboratively to modernize, automate and digitize including Veterans Benefits Management System (VBMS), Veterans Relationship Management (VRM), Centralized Mail and other key VA claims processing enablers. The incumbent serves as an action officer, analyst, technical expert, consultant, and confidential advisor to the Director. The incumbent also contributes to a staff, which provides oversight and management to balance and coordinate the investment in OBPI in concert with the VA Office of Information Technology (OIT). The incumbent will be assigned to the Office of the Director, Program Executive Office-OBPI.
The incumbent is responsible for:
Serving as the primary point of contact and liaison to the Director, OBPI for internal and external stakeholders on business matters and or business applications supporting the business process of Veterans Benefits delivery.
Performing logistical duties in support of the Director to include calendar management, vendor engagement, and travel logistics in order to achieve the best optimization of time in alignment with agency priorities.
Focal point of contact for correspondence and communication from internal and external stakeholders to the Director. Establish and enforce standards for all written communications. Manage the Director's time and optimize bandwidth to align with mission priorities.
Stimulating the resolution of action items, coordinate day-to-day activities, and forecast upcoming needs of the office and Administration. Promote flexibility and adaptability, reduce redundant efforts, and hold self and others accountable for measurable, high-quality, timely and cost-effective results.
Developing and communicating VA, VBA, and OBPI goals and objectives to fellow OBPI team members, stakeholders, and contractors to promote a shared understanding. Provide feedback and clarification, mediate conflicts and streamline communications.
Participating in senior-level management meetings to provide assistance in the development of policy, program initiatives, as well as resolving programmatic or problematic issues.
Coordinating VBA business lines' and staff offices' efforts to develop short and long term plans to develop systems to support business processes to providing improved service to veterans.
Evaluating guidance from executive leadership, determines impact to staff and develops plan to seamlessly implement and meet compliance.
Performing and directing complex activities concerned with facilitating the nationwide implementation of business systems initiatives in support of VBA business lines and serves as the primary point of contact for VBA business lines on matters relative to VBA Business Systems.
Coordinating with VBA business lines and provides executive level oversight regarding legislative proposals and specific regulatory/procedural changes needed for successful implementation of VBA's Business systems vision.
Participating in all phases of organizational and management activities significant to VBA business systems. Ensures that viable support is available to sustain VBA business line programs and develops strategic plans, acquisition/investment strategies and policy for business systems development efforts.
Preparing reports on project status; initiates meetings and prepares written correspondence relative to the project, distributes information to project members and integrates the work of a project team that span multiple organizations and locations.
Routinely mentoring individuals, program team members, and junior staff members toward specific goals and accomplishments by providing encouragement and guidance.
Providing direction to coordinated projects as needed and coordinates functions of the project team members to include government and contractor resources.
The incumbent may be required to travel once a quarter.
Work Schedule: Standard 5 day, 8 hour, full time (40 hours a week) schedule; actual times to be determined.
Position Description #: 375700/3750690
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13/14.
Occasional travel - Travel for mission essential tasks or to other OBPI sites.
Who May Apply
This job is open to…
Status Candidates - open to Status Candidates (Merit Promotion Eligibles) who reside within the Austin, TX local commuting area. Status Candidates include: current career or career-conditional federal employees, CTAP/ICTAP eligibles, reinstatement eligibles, 30% Disabled Veterans, or individuals with disabilities. Veterans who are eligible under the Veterans Employment Opportunity Act (VEOA) may also apply and need not live in the local commuting area to be considered.
Questions? This job is open to 3 groups.
Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (i.e. folders, files).
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/19/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level; for a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience, which has equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. The Qualification Standards Operating Manual, Group Coverage Qualifications Standard for Administrative and Management Positions, dated August 1995, requires the following experience or education:
GS-13 level: 52 weeks of specialized experience equivalent to the GS-12 level; education cannot be used to qualify at this grade level. Examples of specialized experience would typically knowledge of qualitative and quantitative methods including performing a variety of analytical, planning, evaluative, and advisory work in order to analyze, evaluate, and measure the effectiveness and efficiency of the organization; and making recommendations.
GS-14 level: 52 weeks of specialized experience equivalent to the GS-13 level; education cannot be used to qualify at this grade level. Examples of specialized experience would typically include expert knowledge of wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems. Examples of qualifying experience include: experience in reviewing policies and procedures to determine the impact of field operations or conducting evaluative studies of field offices to determine field strengths, weaknesses and best practices, making recommendations for improvement, and demonstrated communication skills to prepare, present and articulate findings to management.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
There is no educational substitution at this grade level.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This is a non-bargaining unit position.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions
If you are unable to apply online view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following competencies for this position:
1. Knowledge of Veterans Benefits and associated administrative and/or support programs.
2. Demonstrated ability to independently handle multiple, complex tasks which are time sensitive and often controversial.
3. Ability to work with a diverse group of individuals, handle conflict in a professional manner and establish and maintain cooperative relationships with individuals within and outside the Department.
4. Demonstrated skill and ability to effectively communicate information, recommendations, and advice in a clear, concise and well-organized manner both orally and in writing on a wide range of subjects.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
To apply for this position, you must provide a complete Application Package which includes:
1. Resume (must include the following):
- Full name and complete mailing address.
- Daytime and evening telephone numbers, including area code.
- Country of citizenship.
- Define experience most relevant to the position applying for. Include name and address of employer, job title, starting and ending dates (month and year), average hours worked per week, annual salary, supervisor's name and telephone number, and a description of your duties. If the position is/was with the Federal government, state series and grade or pay level. Indicate if we may contact your current supervisor.
- For all colleges/universities attended; provide name, location, and dates of attendance. Specify type and date of degree awarded, if any.
2. Copy of your most recent SF-50 (current and former permanent Federal employees) that shows your current title, series, grade, and salary (do not provide an Incentive Award SF-50 as it does not reflect this information). Also submit copies of SF- 50s that document your highest grade held, if your current SF-50 is not your highest grade held.
3. Copy of your most recent ANNUAL performance appraisal and associated performance standards (Note: Applicants unable to provide the most recent performance appraisal must provide written justification for its absence.).
Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Benefits for federal employees
Pay and leave
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 01/19/2018 or by 11:59 PM (EST) on the date 100 applications have been received, if closed earlier than 01/19/2018 , to receive consideration.
. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10116106
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
VBACO HRC Denver
810 Vermont Ave NW
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
Department Of Veterans Affairs Veterans Benefits Administration (VBA)
Website : http://benefits.va.gov/benefits/
Mission Statement To fulfill President Lincoln's promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s veterans. VA Core Values and Characteristics Core values describe an organization's culture and character and serve as the foundation for the way individuals in an organization interact with each other and with people outside of the organization. The Department of Veterans Affairs Core Values and Characteristics apply across the entire VA enterprise.