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Patient Representative Assistant Office Automation

This job is expired..

Salary
$37,223.00 to $48,385.00

Location
Fort Riley, KS
4 hit(s)  

Profile

Open & closing dates

01/12/2018

to

01/17/2018

Salary

$37,223 to $48,385 per year

Pay scale & grade

GS 6

Work schedule

Full-Time

Appointment type

Permanent

Location

1 vacancy in the following location:

Fort Riley, KS

Relocation expenses reimbursed

No

This job is open to

Federal employees

Current or former competitive service employees, including:

Merit promotion

Career Transition (CTAP, ICTAP, RPL)

Transfer

Veterans

Military Spouses

Share

Announcement number

SWEM185342983410

Control number

488232600

Duties

Duties

Summary

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position: Irwin Army Community Hospital (IACH) at Fort Riley is uniquely located in the rolling Flint Hills region of Northeast Kansas. Nestled between Junction City (pop. 25,000) and Manhattan (pop. 57,000).

Manhattan has been recognized on the following sites for its quality of life:

#3 on a list of Best Small Places for Business and Careers (Forbes)

Top 10 Places to Retire (Money Magazine)

Top 50 College Towns in America (Best College Reviews)

Top 10 Best Places to Retire Young (CNN Money)

Top 100 Places to Live in America (Livability)

The new $347M IACH opened in October 2016. IACH has grown to a 47-bed facility with 6 OR's, 2 Endoscopy Rooms, and an inpatient behavioral health unit. Sleep lab services will be added soon. Our Women's Health is a high-5 with over 900 babies a year.

Join #TeamIACH, your home in the Flint Hills; making Fort Riley the best place in the Army for Soldiers to live, train, deploy from, and come home to.

This position is located in the Community Outreach Division.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility

for an extensive list of document requirements for all employment authorities.

Current Department of Army Civilian Employees

Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)

Executive Order (E.O.) 12721

Interagency Career Transition Assistance Plan

Military Spouses, under Executive Order (E.O.) 13473

Non-Appropriated Fund Instrumentality (NAFI)

Non-Department of Defense (DoD) Transfer

Office of Personnel Management (OPM) Interchange Agreement Eligible

Priority Placement Program (PPP), Program S (Military Spouse) registrant

Reinstatement

Veterans Employment Opportunity Act (VEOA) of 1998

Learn more about this agency

Responsibilities

Act as an official point of contact for patients who have problems or complaints or who need assistance in obtaining the services provided by IACH

Provide advisory assistance to patients, administrative staff and professional staff regarding facility processes and regulations

Receive and handle concerns, ensuring that quality service is rendered in a timely, competent and caring manner

Research problems and review circumstances contributing to patient and/or staff concerns and prepare reports on the outcomes

Provide administrative functions for the Community Outreach office

Travel Required

Not required

Supervisory status

No

Promotion Potential

6

Who May Apply

This job is open to…

Status Candidates, VEOA, Military Spouses, ICTAP

Questions? This job is open to 3 groups.

Job family (Series)

0303 Miscellaneous Clerk And Assistant

Similar jobs

Assistants, Office

Office Assistants

Requirements

Requirements

Conditions of Employment

Mandatory seasonal influenza vaccination required

Other Requirements: Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration

You will be required to provide proof of U.S. Citizenship

Two year trial/probationary period may be required

Appointment is subject to the completion of a favorable suitability or fitness determination, as determined by a background investigation

Direct deposit of pay is required

Qualifications

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document

Specialized Experience: One year of specialized experience which includes: Acting as a liaison between patients and the medical organization using knowledge of medical terminology and staff responsibilities; Maintaining patient records; Analyzing data and producing reports; and Performing a variety of administrative duties.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

You will be evaluated on the basis of your level of competency in the following areas:

Customer Service

Manages and Organizes Information

Organizational Awareness

Speaking

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees

If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant

information sheet

This is a Career Program (CP) 53 position

Multiple positions may be filled from this announcement

Salary includes applicable locality pay or Local Market Supplement

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on OPM's Career Transition Resources website

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package

(resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Background checks and security clearance

Security clearance

Other

Required Documents

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist

and Proof of Eligibility

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement.

If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.

For additional information see: What to include in your resume

2. Other supporting documents: Cover Letter, optional

Most recent Performance Appraisal, if applicable

Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility

document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.

Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Benefits for federal employees

Healthcare insurance

Pay and leave

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on 01/17/2018 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application ( ****Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center

To verify the status of your application, log into your USAJOBS account (****all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ****.

If you are unable to apply online or need to ****

Email

****

Address

EM-APF-W2P0AA US ARMY MEDDAC, FORT RILEY, KANSAS

DO NOT MAIL

Fort Riley, KS

US

Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

federalgovernmentjobs.us

Company info

U.S. Army Medical Command
Website : http://www.armymedicine.army.mil/

Company Profile
With the overseas contingency operations continuing, the spotlight justifiably is on the Army’s medics, evacuation units, surgical teams and field hospitals. Army Medicine is a seamless chain of care stretching back to fixed hospitals in Europe and the United States, where Soldiers receive state-of-the-art care. Field medical units are under the command of the combatant Commanders, because their movements and work must be coordinated with those of fighting forces. In contrast, all fixed hospitals (in the U.S. and outside the U.S.)are commanded by the MEDCOM. The challenges for Army Medicine are (1) How to provide medical leadership for field units while respecting combatant Commander’s "ownership" and (2) How to integrate the work of field and fixed units. Dual-hatted Surgeon/Commander The AMEDD's answer is to "dual-hat" the top Army healthcare provider as both the Army Surgeon General and the Commanding General (CG) of MEDCOM.

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