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Job Details

Food Service Work Leader

Company name
U.S. Department of Veterans Affairs - Agency Wide

$18.02 to $20.99

Canandaigua, NY

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3 hit(s)  


Open & closing dates





$18.02 to $20.99 per hour

Pay scale & grade

WL 4

Work schedule


Appointment type



1 vacancy in the following location:

Canandaigua, NY

Relocation expenses reimbursed


This job is open to

Federal employees

Current or former competitive service employees, including:

Merit promotion

Career Transition (CTAP, ICTAP, RPL)



Announcement number


Control number





OUR MISSION: To fulfill President Lincoln's promise To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The WL-4 Food Service Worker Leader position is located at the Canandaigua VAMC: Service Line I Nutrition and Food Service under the direction of Nutrition and Food Service Program Management. Canandaigua VAMC is a 276 bed facility which provides food service and nutritional care to nursing home care residents (psychiatric, long term, rehab, and hospice care), and domiciliary (homeless, alcohol and drug rehab) as well as meals to VA Adult Daycare and contracted meal service to off-site Day care centers.

Learn more about this agency


The Food Service Work Leader performs an array of work leader duties in the accomplishment of food service work. The duties require proficiency in special procedures in preparing food and serving patients, a broad knowledge of food service operations, and proficiency in guiding the work of the food service unit based on established NFS policies and procedures and the direction of immediate supervisor. WL4 is normally assigned to an outlying ward, main dining room, diet communication or to the main kitchen food production area.

Main responsibilities for the WG 4 FSW WL include communicating instructions and plans from supervisors; providing guidance and instruction to lower graded employees concerning work related questions; and organizing, performing and/ or guiding lower graded employees in varied combinations of food preparation, kitchen equipment operations, sanitation, and food service tasks independently and/ or in conjunction with other cooks, food production or food service personnel.

As work leader in department, expected to set example of excellent customer service by providing service to the veterans in a professional, respectful manner; showing courtesy, concern, and tact in dealing with patients and personnel.

Leadership Duties

1. Maintains current knowledge, and answers questions of other workers on procedures, policies, written instructions, and other directives (for example, operating schedules, recipes, production sheets etc.).

2. Works along with other workers, setting the pace and demonstrating proper work methods. Sees to it that there is enough work to keep everyone in the work crew busy.

3. Assures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations.

4. Checks work while in progress and when finished to see whether the supervisor's instructions on work sequence, procedures, methods, and deadlines have been met.

5. Urges and/ or advises other workers to follow instructions received from supervisors, and to meet deadlines.

6. Passes on the instructions received from supervisors, e.g., assigns the immediate tasks to be performed by individual members of the group led; schedules food service workers to specific work areas to perform their assigned duties; determine

needs for staff coverage of departmental needs per departmental policy, and solicits proper food service workers when overtime is required.

7. In assigned service area, organizes and reviews tasks to be completed for entire day; and communicates information to Food Service Worker assuming duties and responsibilities for assigned area on the next shift. Guides and trains assigned lower graded employees, patient helpers and students.

8. Provides proper instruction to Food Service Workers in formal and on- the- job training for safety, sanitation, proper equipment usage, personal hygiene, simple preparation of food items, etc., to assure that Food Service Workers have knowledge and ability commensurate with their grade levels, to follow Nutrition and Food Service and VA policies and procedures.

9. Reports to the supervisor on the status and progress of work and answers any questions the supervisor may have regarding overall work operations and problems, specific employee training requirements and work delays causes to supervisors. Keeps supervisor informed about work performance of Food Service Workers.

10. Confers with the supervisor on problems that arise during the shift to obtain appropriate information and decisions. Maintain open communication with supervisor to ensure smooth operations.

11. Assures that safety and housekeeping rules are followed and/ or reports safety issues to supervisor for action/ or takes appropriate action in absence of a supervisor.

12. Clean assigned areas. Performs special cleaning tasks as assigned. Oversee food service worker's completion of all sanitation duties and reports problems to the supervisor.

13. Able to guide and answer questions of employees assigned to food production area. Maintains working knowledge of food preparation procedures.

Work schedule:

Compressed/Flexible Schedule: Not available

Position Description Title/PD#: Food Service Work Leader/ 7865-A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


Who May Apply

This job is open to…

This position is only open current permanent employees of the Nutrition and Food Service Dept at the Canandaigua VA Medical Center.

Questions? This job is open to 1 group.

Job family (Series)

7408 Food Service Working

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Conditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Pre-employment physical required


1. Food service worker leaders perform work requiring light to moderate physical effort. They are subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. They frequently lift or move objects weighing up to 18 kilograms (40 pounds) unassisted (e.g., pushing small carts of dirty dishes) and occasionally lift or move objects weighing more than 75 pounds (e.g., filling beverage dispensers) with the assistance of other workers. Must be capable of lifting large food containers, and stacking cumbersome dishes, pots and pans. Must be physically able to push and pull food carts, to mop floors, clean walls, windows, etc. Required to do much standing, walking, and bending during performance of duties. Must have physical ability to operate food production equipment. Must have the physical ability to operate computer, utilizing keyboards, CRT screen, printers, etc.

2. Must be able to adjust work pace to existing workload, which will vary from day to day. Must be able to maintain a good attendance record, possess emotional and mental stability, and work at a steady and efficient pace.


1. Work is performed in the kitchen areas and in meal service areas (main dining room and patient care area dining room areas).

2. Employee is subject to a wide range of temperatures, high humidity, and noise from machinery.

3. Exposed to hot water and detergent stations, steam, fumes, and odors from cooking.

4. Danger of slipping on freshly mopped floors or spilled material and exposed to minor cuts, bruises, and burns.

5. Use of computer presents time sitting in front of computer terminal.

6. Exposure to sharp objects (slicer blades and knives).


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/19/2018.

EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Qualification Standard Handbook X-118C

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:

Dexterity and Safety

Interpret Instructions, Specifications (other than blueprint reading)


Technical Practices

Use and Maintain Tools and Equipment

Work Practices

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


Additional information

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions


If you are unable to apply online view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Not Applicable

Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist

to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.



If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Benefits for federal employees

Healthcare insurance

Pay and leave

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/19/2018 to receive consideration. To preview the questionnaire click

To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,

, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Dawn Crane


5853942000 X37766




Canandaigua VA Medical Center

400 Fort Hill Ave

Canandaigua, NY


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department of Veterans Affairs - Agency Wide
Website :

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

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