U.S. Census Bureau
This job opportunity is for a Statistical Clerk (Telephone Interviewer- Bilingual
) position in the Jeffersonville Contact Center (JCC) at the National Processing Center (NPC), U.S. Census Bureau located in Jeffersonville, Indiana. The Statistical Clerk (Telephone Interviewer - Bilingual), performs telephone interviewing activities for the NPC in connection with the Census Bureau's various surveys/censuses in English and a foreign language. This position is included in the bargaining unit. This work is performed on site in JCC.
Applications under this job opportunity announcement will be considered under external competitive procedures only.
Note to current NPC employees:
If you are a current NPC employee and are selected from this announcement, this selection will change your type of appointment to a Temporary Appointment. At the end of this Temporary Appointment, your employment with NPC will end. You will be required to re-compete for any permanent positions. In some cases, you may be eligible for reinstatement. Applying for Reinstatement may allow former federal employees to reenter the Federal competitive service workforce without competing with the general public.
Tour of Duty:
Mixed Tour. Monday through Friday, hours range from 8:00 a.m. to 6:00 p.m. with occassional weekends. Work schedule will start as Part time to approximately latter April 2018, then will be Full time thereafter as work permits. Mixed Tour is a combination of periods of full-time, part-time, and intermittent work schedules which allow the best utilization of the employee based on the work requirements of the organization. Whenever there is an increase/decrease in the workload, your work schedule may change.
Candidates must clear the fingerprint process and initiate the required background investigation prior to selection.
This job opportunity announcement may be used to fill additional vacancies.
This position will work on site in Jeffersonville, Indiana.
Learn more about this agency
The individual selected for this position will:
Perform telephone interviews for a wide variety of surveys conducted by the Jeffersonville Contact Center in English and a foreign language.
Receive extensive training on the assigned surveys, interviewing techniques, and computer terminal operations techniques.
Telephone respondents and explain the purpose of the survey or census in order to gain cooperation in English and a foreign language.
Assure accurate and completed answers to all questions insofar as possible.
Obtain and record the data on a questionnaire or computer.
Conduct cold contact interviews.
Be required to conduct telephone research activities to obtain current status of address, location of sample person, occupant information, and identification of respondent telephone numbers.
Review information for completeness, edits, or otherwise assist in clerical processing and/or data entry.
Who May Apply
This job is open to…
All qualified United States Citizens.
Questions? This job is open to 1 group.
Job family (Series)
1531 Statistical Assistant
Conditions of Employment
Must be a U.S. Citizen and suitable for Federal employment.
If resume is incomplete, applicant may not be considered for this vacancy.
Must be registered for Selective Service, if applicable (www.sss.gov).
You must meet all qualification requirements by the closing date of this announcement.
You qualify at the grade 04 level if you possess one year of general experience that equips you with the skills needed to perform the job duties. Examples include progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of a Statistical Clerk (Telephone Interviewer - Bilingual).
Successful completion of 2 full years of study above the high school level in an accredited business, secretarial or technical school, college, or university may be substituted for the required experience. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grade GG-4.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations, (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualification requirements contained in this vacancy announcement are based on U.S. Office of Personnel Management Qualification (OPM) Standards Handbook, which contains federal qualification standards. This handbook is available on OPM's website at: http://www.opm.gov/qualifications .
Applicants must be able to converse, read and write in English and a foreign language to be considered proficient. Applicants must successfully complete a work sample that measures proficiency in English and a foreign language. This work sample will test the applicant's proficiency to converse, read, write, and translate from a foreign language to English and from English to a foreign language. The Human Resources Branch will schedule the work sample for candidates not certified by NPC within the last 3 years.
We are currently able to perform work samples for the following languages: Arabic, Chinese, French, Gujarati, Hindi, Kinyarwanda, Russian and Spanish. If an applicant speaks a language which we are not able to perform, or the applicant does not pass the work sample they will lose consideration for this position. Applicants will be informed of their results within 3 working days.
The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
30% or more disabled veteran
Persons with disabilities
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates
will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap .
CTAP applicants MUST submit the following documents:
A copy of your Reduction In Force (RIF) separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice);
A copy of your latest SF-50 Notification of Personnel Action, - noting current position, grade/band level, and duty location;
A copy of your last performance appraisal including rating; and
Any documentation from your agency that shows your current promotion potential.
ICTAP applicants MUST submit the following documents:
A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
A copy of your SF-50 Notification of Personnel Action, documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
A copy of your latest performance appraisal including your rating; and
Any documentation from your agency that shows your current promotion potential.
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Branch via the Federal Relay Service, 1-812-218-3610.
The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.
Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual's first day of reemployment.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter, supporting documentation, and dates of employment (mm/dd/yy) on the resume to determine if you meet the qualifications for the position. If you meet the qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire(True/False, Yes/No, Multiple Choice questions) that you completed as part of the application and place you in one of three pre-defined categories. These categories are gold, silver, and bronze. Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview
How applicants will be evaluated for preference eligibility:
Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).
The scored occupational questionnaire will evaluate you on the following competencies; do not provide a separate written response:
Skill in communication techniques required for professional telephone interviewing and data collection including: using appropriate probes for missing or unclear information, handling reluctant and irate respondents, promoting surveys, gaining cooperation, and maintaining open lines of communication with the public in both English and a foreign language.
Ability to perform telephone interviewing and data collection while simultaneously operating a computer. The interviewer is able to explain/resolve inconsistent data (in English and a foreign language) with respondents via telephone to resolve problems and obtain acceptable data.
Ability to handle stressful situations and pressure associated with conducting continuous telephone interviewing for entire workday/shifts in both English and a foreign language.
To preview questions please click here .
Background checks and security clearance
Q - Nonsensitive
U.S. Census Bureau
Website : http://www.census.gov/main/www/contacts.html