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Job Details

Supervisory Program Specialist

Company name
U.S. Department of Veterans Affairs - Agency Wide

$50,598.00 to $65,778.00

Fayetteville, AR

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Open & closing dates

Opening and closing dates





$50,598 to $65,778 per year

Pay scale & grade

GS 9

Work schedule


Appointment type



1 vacancy in the following location:

Fayetteville, AR

Fayetteville, AR

Relocation expenses reimbursed


This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.

Federal employees - Competitive service

Current or former competitive service federal employees.

Individuals with disabilities

Internal to an agency

Current federal employees of this agency.


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Announcement number


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Fayetteville is nestled in the heart of the Ozark Mountains, and is an outdoor paradise with hiking, golf, fishing, rafting, boating, and four distinct seasons. Fayetteville is the home of the University of Arkansas Razorbacks which provides the community with a college atmosphere. The area is home to several fortune 500 businesses such as Wal-Mart, Tyson Foods, and J. B. Hunt Trucking, who have been generous benefactors for the community and the arts. In the neighboring community of Bentonville, Crystal Bridges Museum recently open and was labeled as one the top 10 must see places in America. Fayetteville has outstanding public schools, excellent parks and trail system and is ranked as 4th best college sports town and 8th for business and careers by Forbes Magazine. Fayetteville is ranked as 7th best city in America to work, live and play by Kiplinger. The cost of living is 90% of the national average with affordable housing available in all price ranges. Northwest Arkansas has an excellent airport with direct flights to Dallas, Charlotte, Atlanta, Los Angeles, New York City, Chicago, Houston, and Denver. For additional information go to or

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Learn more about this agency


The Supervisory Program Specialist, in the Office of Community Care Program, works at the Veterans Health Care System of the Ozarks (VHSO) in Fayetteville, Arkansas in the Chief of Staff service under the direction of the Supervisory Program Management Officer. The incumbent performs key duties in the areas of management analysis, administration, supervision and coordination in support of the Community Care programs. The primary purpose of the position is to provide accurate and appropriate guidance and instruction in all aspects of Community Care program functions in insure maximum support to the medical center and appropriate treatment of the Veteran patients. Duties include:

Administers and/or advises on legal entitlement of Veterans.

Preparing and/or updating policy, memorandum and instructions, etc.

Monitors to ensure that timeliness of claims processing and reports findings with subsequent trending of data.

Responsible for studying issues relative to treatment expense.

Provides on-going training and guidance on the laws and VA directives, policies and procedures.

Supervision and oversight of the planning, directing and managing the administrative support activities.

Work Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m.

Compressed/Flexible: Not available

Telework: Not available

Virtual: This is not a virtual position.

Position Description/PD#: /29160

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required Not required

Travel Required

Not required

Supervisory status


Job family (Series)

0301 Miscellaneous Administration And Program

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Conditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to background/security investigation


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/22/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 or GS-8. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: Applicants must (a) have one year of specialized experience which is no more than 2 grades lower than the GS-9 level. Specialized experience must have been in a position with responsibilities directly related to the work of this position that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of Supervisory Program Specialist. Specialized experience is defined as: experience in healthcare administration or in a hospital setting or medical clinic where the individual has developed an understanding of planning, organizing, initiating, controlling and coordinating operational activities of an organization. Provided supervision, advice on laws, regulations and policies, direct and assign work to employees.


Education: Education at the graduate level in an accredited college or university may be substituted to meet the requirements for positions at the GS-9 level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work with courses directly related to this position. (Transcripts required.) FOR GS-9: A master's or equivalent graduate degree or two years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR,

Combination: Combinations of successfully completed post-high school education and experience may be

used to meet total qualification requirements and may be computed by first determining the your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade

level. NOTE: For GS-9 only graduate education after the first year may be used when calculating education. You will be rated on the following Competencies for this position:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is mostly sedentary, but does require some walking and standing for a few minutes at a time several

times a day processing paperwork, filing, etc. Minor lifting of 5 lbs or less, carrying files, paper supplies and manuals. Use of a computer

keyboard and telephone keypad.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Selected applicants will be required to complete an online onboarding process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions


If you are unable to apply online view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be rated on the following competencies based on your application for this position.

1. Knowledge of traditional accounting practices including accrual, obligations, and costs methods.

2. Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.

3. Uses computers, software applications, databases, and automated systems to accomplish work.

4. Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, government regulations, executive orders, agency rules, government organization and functions, and the democratic political process.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance


Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Resume: Your resume must have the following information for each position you have held: job title, duties, dates of employment

including month and year (start/end dates), and full time or part-time status with the number of hours worked each week.

2. Responses to the Occupational Questionnaire.

3. Copy of most recent non-award SF-50 that shows your current title, series, grade, step salary and tenure; if applicable. (Note: If you

are applying for a higher grade you must provide an SF50 or other documentation that shows you have previously met the time-in-grade

requirements for the higher grade.)

4. DD-214: If you are applying as a veteran you must submit a copy of your latest DD 214 that shows your character of service (i.e.,

Honorable, Under Honorable Conditions).

5. SF-15 & supporting documents: If you are applying as a veteran and claiming 10-point veterans' preference, in addition to your DD

214, you must submit an SF-15, application for 10-Point Veteran Preference along with the required supporting documentation.

IMPORTANT NOTE: You will not be contacted for additional information.

Failure to provide the documentation listed below will result in being rated ineligible

and your application package will be deactivated.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/22/2018 to receive consideration. To preview the questionnaire click

To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,

, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Christina Dirkach Christina Dirkach


4794434301 X63256



Fayetteville AR VA Medical Center

1100 North College Avenue

Fayetteville, AR


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department of Veterans Affairs - Agency Wide
Website :

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

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