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Job Details

Telephone Service Rep

Pierre, SD

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For more information on the Department of Public Safety, please visit ****Duties include:
answering questions from license examiners, attorneys, insurance agents, employers, etc. (average of 60 calls per day);
informing the public about license requirements, documents needed, driver licensing fees, and other licensing information;
sending letter to individuals who have had their license suspended or revoked;
issuing driving records out of the office;
tracking licenses when they are surrendered;
administratively suspending licenses.
Applicants will be required to answer a series of job related questions when submitting an application for this job.
If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a **MEMBERS ONLY**SIGN UP NOW***. and Regulation Job Service Office. A certificate is not necessary to be considered.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
The Ideal Candidate Will Have:
A positive attitude and experience dealing with the public.
Knowledge of:
computer operation including email and web browsers;
applicable manual or computer reference systems;
telephone etiquette.
Ability to:
provide timely and accurate information to customers;
communicate effectively;
remain calm and act accordingly in difficult and stressful situations;
The State of South Dakota offers paid employee health insurance plus ten paid holidays, generous vacation leave accrual, and medical, dental, vision, and other benefits. For more information visit ****

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