U.S. Department of Veterans Affairs - Agency Wide
Program Support Assistant
North Las Vegas
The Program Support Assistant is located in the Health Administration Service at the VA Southern Nevada Healthcare System (VASNHS). The incumbent provides a high level of administrative and data support to HAS to include the Community Based Outpatient Clinics (CBOCs) as well as the VASNHS.
Learn more about this agency
Primary function is to make eligibility determinations for VA healthcare which requires an extensive knowledge of VA laws, directives, policies and procedures.
Responsible for running data reports for unverified status of applications, incomplete encounter management errors due to any administrative data input.
Updating demographic information.
Verifying eligibility/entitlement for healthcare benefits for all applicants.
Using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veterans Information Solutions (VIS). or by other means
Communication with VA Regional Office or VA Records Processing Centers.
Advises Veterans of their eligibility for VA Health care including whether they are eligible or not.
Enters data into Vista.
Reviews reports, record, and statistical computations for accuracy and propriety.
Reviews the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative date that would prevent the transmission of encounters.
Reviews, verifies, and analyses date submitted for consistency with financial and program objectives and adherence to VA directives.
Admits and discharges patients from inpatient settings.
Maintains accurate log of beneficiaries checking in for services in the Emergency Department (ED) and accurately logged their disposition.
: Not available
: This is not a virtual position.
Position Description Title/PD
: Program Support Assistant GS-0303-06 PD#004120
: Not authorized
Financial Disclosure Report:
#### Job family (Series)
0303 Miscellaneous Clerk And Assistant
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
: The work is primarily sedentary. A minimum amount of walking, standing, bending and carrying items is required. No special physical qualifications are required. May require occasional travel.
Selected applicants will be required to complete an online onboarding process.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, at 11:59 PM (EST) Wednesday, May 2, 2018.
Applicants must have One year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for this occupation in the organization. Examples of specialized experience typically includes, but are not limited to:
* Proficient with the the Veterans Health Information & Technology Architecture (VistA) System and its different facets applicable to the eligibility processes.
* Knowledge of varied functions of computer spreadsheets, database computer applications etc. to produce and maintain a wide variety of documents
* Knowledge and experience in the field of patient administration both inpatient and outpatient, including medical records and related fields of medical administration.
* VA Travel eligibility benefit determinations and applicability.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
ENSURE THAT ALL RESPONSES TO THE QUESTIONNAIRE ARE SUPPORTED IN YOUR APPLICATION/RESUME.
Physical Requirements: The work is primarily sedentary. A minimum amount of walking, standing, bending and carrying items is required. No special physical qualifications are required. May require occasional travel.
Applicants who are current Federal employees and have held a GS-05 grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level.
: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
There is no
educational substitution for the GS-06
: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position is not authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave
: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Career Transition Assistance Plan
(CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE
You will be rated on the following competencies based on your application for this position.
Competency 1 - Creating and capturing data in VistA
Competency 2 - Ability to plan and organize work
Competency 3 - Prepare incoming and outgoing material
Competency 4 - Ability to communicate orally and in writing with internal and external customers.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
To apply for this position, you must provide a complete Application Package which includes:
Resume and SF-50
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position
Please use this checklistto make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/02/2018 to receive consideration. To preview the questionnaire clickhttps://apply.usastaffing.gov/ViewQuestionnaire/10185900
To begin, click Apply Online
to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers
to submit your application package.
: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Las Vegas VA Medical Center
6900 North Pecos Road
North Las Vegas, NV
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/496766400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates:
04/13/2018 to 05/02/2018
$37,584 to $48,855 per year
Pay scale & grade:
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.