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Job Details

Program Analyst Transition Assistance

Company name
U.S Department of the Navy, Commander, Navy Installations

Washington Navy Yard, DC
5 hit(s)  




This positon is located in the Family Readiness Division of CNIC's FFR Department. The mission is to provide information and referral, and education and training to facilitate achieving operational, personal and family readiness. Fleet and Family Support Programs (FFSP) and services are grouped into three major functional areas: Deployment and Readiness Programs, Crisis Response Programs, and Career Support and Retention Programs. This position is established to analyze, evaluate, and advise management on the effectiveness of line programs and/or the efficiency of the management of assigned programs. Also, to maintain accountability for the full range of assigned responsibilities associated with the Navy's Transition Assistance Program.


Program Support duties comprise 40% of incumbent's time and include but are not limited to:

Serves as a Program Analyst for FFSP and provides policy/program and data management expertise for the Navy's FFSPs to ensure a high quality, flexible, support program of human services for active duty military and their families.

Analyzes and manages Transition Services (e.g., employment assistance services, education opportunities, Veterans' benefits, relocation, family employment, volunteer assistance) that benefit eligible active duty service members and their family members to enhance personal readiness and speedy attainment of career milestones, as well as successful entry/re-entry into the civilian workforce.

Develops new methods, organizational structures, and management processes to improve the efficiency and effectiveness of the Transition Program Navy-wide.

Maintains constant awareness of barriers affecting transitioning military personnel and family members suitable for Navy personnel to participate in.

Counsels and advises program managers on methods and procedures, management surveys, management reports, and control techniques.

Serves as the subject matter expert on issues related to transition services support for Sailors and their families. Provides individual and family assistance and assessment counseling services.

Keeps abreast of Department of Defense (DoD) policies, priorities, provisions, and intent of new and emerging programs. Identifies installation needs and concerns to leadership and presents recommendations, plans, and assistance to influence readiness and retention issues.

Participates in strategic planning, projects short- and long-term plans, identifies resources required to respond to DoD and Department of Navy (DON) trends and directives.

Performs efficient management of resources for maximum support of service delivery.

Ensures services are available to eligible members of the total force population.

Writes and prepares documentation in the form of spreadsheets, Power Point presentations, databases, word documents for presentations and proposals to higher-level authority, including management, Congress, and other agencies.

Conducts presentations and trainings on subject matter related to the work area.

Data Analysis duties comprise 50% of incumbent's time and include but are not limited to:

Assesses needs and provides continuing transition assistance to leadership, organizations, and serviced populations through Region Work and Family Life (WFL) Coordinators.

Analyzes issues, facilitates/identifies best course of action, determines potential impact to subordinate organizations, and recommends corrective action.

Establishes performance assessment techniques that demonstrate program impact.

Conducts detailed analysis of complex functions and work processes to recommend resource modifications or changes to policies and procedures to improve program efficiencies.

Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, Navy and Unit demographic profiles.

Designs, manages, develops, and implements procedures to monitor, analyze, and document service and program effectiveness.

Performs statistical/analysis work to include collecting, computing and analyzing statistical data obtained from the Defense Manpower Data Center (DMDC).

Conducts quality assurance analysis on data entered by Regions Transition Assistance Program (TAP) Coordinator into DMDC.

Participates with military and other government agencies in the definition of military family research requirements, the planning for research utilization, and the establishment of objectives and policies pertaining to military families.

Marketing duties comprise 10% of incumbent's time and include but are not limited to:

Develops and implements marketing plans for Transition Assistance Program.

Collaborates with marketing team to design public relations strategies to ensure target populations are informed of services and activities.

Researches, writes articles, prepares, and delivers presentations on services and activities.

Partners with members of military service organizations; researches, organizes, designs, procures, and disseminates community resource information.

Establishes and maintains contacts with professional associations, base agencies, and others to maintain, enhance and deliver comprehensive services.

Identifies and develops formal and informal local networks to enhance service delivery (e.g., guest speakers, subject matter experts, etc.)

Establishes, maintains, updates, and disseminates resource and promotional materials.

Uses various forums and media to reach the serviced population, including conferences, meetings, in-person briefings/presentations, and via telephone, television, radio, and/or the internet.

Travel Required

Occasional travel - Occasional travel up to 20% may be required.

Supervisory status


Who May Apply

This job is open to...

United States Citizens

Job family (Series)

Similar jobs


Conditions of Employment

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Must be able to obtain and maintain a Secret Security Clearance in order to access DMDC.


Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge and understanding of DoD and DON requirements and operations to provide employment assistance services, education opportunities, Veterans' benefits, relocation, family employment, and volunteer assistance policy that affects Service members and their families.

Knowledge of military systems, communities, and resources available to members, civilians, family members, and contractors.

Knowledge of Federal and agency regulations, organization programs and missions, and pertinent laws and policies applicable to program operations.

Knowledge of concepts and experience with qualitative and quantitative techniques for measuring and improving effectiveness, efficiency, and productivity of assigned programs.

Knowledge of and skill in research methods, information retrieval, and data organization for analysis, decision-making, and formulation of recommendations and policy; research methods may include interviews, focus groups, working groups, surveys, and data search.

Skill in analyzing and interpreting a wide variety of issues and formulating policy or procedural solutions.

Skill in applying analytical and evaluative methods and techniques in the development of new procedures and approaches to identify and resolve significant issues and problems of a unique nature.

Ability to manage time effectively, particularly pertaining to time difference between duty location, region and installation locations.

Ability to analyze, evaluate and manage daily operations of Transition Assistance Program.

Ability to identify needs, trends, and performance measures to evaluate program effectiveness.

Ability to communicate effectively with diverse individuals in order to develop and provide on-site and virtual training to CNIC headquarters, region, and installation level FFSP and Fleet and Family Support Center personnel.

Ability to communicate effectively both orally and in writing.


This position does not have a positive education requirement.

Additional information

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to to ensure proper consideration is given.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire:

Background checks and security clearance

Security clearance

Required Documents

- Resume.

- If claiming Veteran's Preference, a legible copy of DD-214 (page 4).

- Statement of Service.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


CNIC values our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the best of the best by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package includes medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, and more.

How to Apply

To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.

Technical Support

Check the status of the application system and maintenance schedule here:

If you experience technical difficulties applying online, report it here: . The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.

Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.

Agency contact information

Commander, Navy Installations Command




Commander, Navy Installations Command

5720 Intregrity Drive

Millington, TN


Next steps

All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about or

Legal and regulatory guidance

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Company Profile
CNIC's mission is to enable the Navy's Operating Concept through Enterprise alignment of all shore installation support to the Fleet, Fighter and Family.

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