Job Details

Practice Transformation Manager - Ambulatory Services Open

Redwood City, CA

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Job Description
The County of San Mateo Health System
is seeking a well-qualified candidate to fill a vacancy for a Practice Transformation Manager - Ambulatory Services
Reporting to the Deputy Director - Ambulatory Services, the Practice Transformation Directoris responsible for the following: Provideprogram planning, development, implementation, and review of the Patient Centered Medical Home (PCMH) model cell implementation and evaluation at the San Mateo Medical Center (SMMC). This includes leading implementation of model cell recommendations for both Specialty and Primary Care.
Integration of Specialty services in Primary Care settings with the clear intent of increasing real-time access for our assigned patients.
Work with all stakeholders in developing a Care Team model that addresses access needs for our patients, and offer effective strategies for effective Population Health management.
Develop sustainable systems to ensure patient access across Primary Care and Specialty clinics following the fourmodel cell referral pathways that SMMC established.
Ensure full implementation of all piloted and/or experimented improvement work in Primary Care, Specialty, Dental, Mental Health Primary Care, and Integrated Behavioral Health clinics.
The ideal candidate
will have: Three years of full-time process improvement experience in Ambulatory Care; with two years in program planning and evaluation.
Two years of direct relevant experience can be substituted if candidate possesses a Master's degree in relevant healthcare field.
Possession of a Bachelor's degree from a recognized college or university.
A Master's in Public Health, Health Administration or Business Administration.
Knowledge of local, state, and federal health policy affecting care delivery operations.
Ability to establish and maintain effective working relationships with co-workers and Medical Center employees at all levels in routine, emergency, and emotional situations.
Proficient with web based information systems and Windows software, Word, Excel, Visio, and Power Point.
Experience with data collection, extraction, analysis and validation.
Experience using Performance Improvement models (such as LEAN, Six Sigma, A3).
Knowledge of regulatory and specialty standards and requirements, i.e., TJC, Title 22, OSHA, OBRA, and other appropriate standards.
This is a limited term, at-will position.
Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Information for current county employees:
Current and regular San MateoCounty Employees who are interested in this assignment must submit an application and compete inthe recruitment process.If you are successful in the recruitment and are being considered for the assignment, HRwill work directly with you and/or your department for options.Please notethat there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is as is and non-negotiable.
Examples Of Duties: Duties may include, but are not limited to, the following:
Functions and performance expectations:
Workwith improvement teams in developing an ideal care team model that will enable SMMC to see all assigned patients in its various clinics.
Facilitate expansion of Specialty Services to all satellite clinics.
Facilitateimplementation of the SMMC's Model Cell recommendations for all four referral pathways in both Primary and Specialty Care clinics.
Identify and implement process improvements to continuously advance our work and the value that we deliver to patients.
Provide support for additional special projects, as needed, following leadership direction.
Produce reports and metrics data that show how the organization is doing with various model cell pilots or experiments.
Work with Specialty and Ancillary services in producing data informed scheduling templates, testing the templates, creating standard work and rolling out to all Primary Care clinics.
Advise leadership on the development, communication and implementation of key issues related to model cell pilots or experiments.
Work with management and clinic managers in embedding Specialty in Satellite Primary Care clinics.
Lead Care team transformation work and implementation of an ideal care team in various clinics.
Monitor industry trends and published research related to PCMH, clinical quality improvement, and other projects.
Other activities and policies that support effective and measurable system transformation.
Conducts needs assessment of San Mateo Population.Partner with varying departments and other relevant provider organizations or statewide groups, as applicable, to coordinate and align quality improvement efforts to direct PCMH.
Perform related duties as assigned.
Integration of Specialty Clinic, Primary Care and other systems:
Works with Specialty and Primary Care clinic managers including integrated behavioral care to implement improvement projects.
Collaborate with LEAP institute and various departments in care coordination efforts across the continuum.
Collaborate with clinic core staff in integration of workflows and processes across the continuum of care.
Investigates and responds to stakeholder complaints and comments regarding access, defects, data informed scheduling templates, appointments and referrals with regard to model cell work and makes appropriate follow-up in a timely manner.
Perform related duties as assigned.
Knowledge of:
Principles and practices of public administration, and program management, including planning, implementation and evaluation and reporting.
Principles and methods of community health services, including current trends in education, research, treatment, prevention, rehabilitation, environmental health or related services.
Laws, codes and regulations governing community health care and knowledge of County, state and federal legislative developments applicable to contemporary health issues.
Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.
Community resources and public/private services and funding sources.
Skill/Ability to:
Identify and analyze complex community health issues and problems.
Plan, organize, and coordinate programs and services on a comprehensive, county-wide level to meet community needs.
Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
Apply principles and techniques of community organization.
Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
Prepare complex and detailed written reports, program policies, procedures and contracts.
Train staff and coordinate activities of contractors, volunteer groups and staff.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Bachelor's degree in public health, nursing, social work, public administration or a related discipline.
Two years of administrative or managerial experience in a health, social or community services organization, including significant responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.
Depending on assignment, some positions may require specific technical licensure.
Application/Examination: This is a limited term recruitment. Anyone may apply.
Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions.Candidates who pass the application screening will be invited to a panel interview(weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in **MEMBERS ONLY**SIGN UP NOW***., California and applicants must participate at their own expense.
: Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the Apply Online
button above or below. If you are not on the County's website, please go to ****to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Final Filing Date: August 22, 2018
Application Screening:Week of August 27, 2018.
Combined Panel/Department Interviews: Week of September 10, 2018
At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.
The County is an Equal Employment Opportunity Employer.
Analyst: Wendy Young(080718) (Health Services Manager II - D033)
Application Instructions
To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Closing Date/Time: Wed. 08/22/18 11:59 PM Pacific Time

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