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Job Details

PROGRAM IMPLEMENTATION MANAGER HEALTH SERVICES/PERFORMANCE IMPROVEMENT

Location
Los Angeles, CA

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Job Description
DEPARTMENT OF HEALTH SERVICES
FIRST DAY OF FILING: MAY 25, 2016 @ 8:00 A.M., PST
UNTIL THE NEEDS OF THE SERVICES ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE
EXAM NUMBER: Y-4629-E
OPEN COMPETITIVE JOB OPPORTUNITY
SPECIAL SALARY INFORMATION:
Management Appraisal of Performance Plan (MAPP):
This position is subject to the provisions of the ManagementAppraisal of Performance Plan (MAPP). Initial salary placementand subsequent salary adjustments will be made in accordancewith (MAPP) guidelines and regulations.
DEFINITION:
Leads and manages the Department of Health Services (DHS) Performance Improvement system-wide initiatives in the planning, developing, coordinating andimplementing theadministration of performance improvement measures.
Essential Job Functions
Leads system-wide initiatives, including but not limited to: improving access and flow, enhancing patient and family experience, implementing patient centered medical homes, improving scheduling registration and billing processes.
Builds educational infrastructure required for continuous learning Performance Improvement methodologies that include LEAN, Model for improvement, and Quality Improvement project management.
Develops a system-wide training for staff to develop effective improvement tools, skills and use of performance improvement tools and materials needed for process improvement.
Collaborates with Advisory Council, Performance Leads, and Leadership to recommend system-wide initiatives prioritizedacross disciplines.
Conducts needs assessments and design new resources, materials and/or trainings to help boost performance improvement capacity across facilities/departments.
Acts as a coach and mentor in improvement thinking and achieving measurable results for senior leaders.
Oversees individual, system-wide PI projects selected for strategic importance to overall system.
Develops and evaluates existing local educational components that include Toyota Production System - LEAN, MFI, PDSA, Rapid Improvement Cycles, CQI 101 and a tool box accessible to all.
Organizes a resource-sharing system, catalougingexisting internal resources and identifying opportunities for collaboration and sharing across facilities/departments.
Leads fundraising/new business efforts to support ongoing program implementation and scale.
Manages project budget, determine fiscal requirements and prepare budgetary recommendations and grant reports.
Assures compliance with State and Federal quality improvement/assurance requirement such as from the Centers for Medi-Care/Medicaid Services, other governing bodies and the requirement for The Joint Commission.
Designs data-driven evaluation to assess progress toward goals, outcomes/impact for improvement initiatives and return on investment.
Requirements
SELECTION REQUIREMENTS:
Bachelor's degree from an accredited* institution - AND-
Five (5) years'of progressively responsible experience in a staff capacityanalyzing, evaluating, coordinating and making recommendations for a performance improvement** and/or quality improvement*** program for a largeintegratedhealthcaredelivery system. Two (2) years' must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health****, Assistant Hospital Administrator IV***** or higher.
LICENSE:
A valid California Class C Driver License or the ability to utilizean alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS II -
Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.
SPECIAL REQUIREMENT INFORMATION:
*In order to receive credit for any college course work, or any type of college degree, such as Bachelor, or Master degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution
which shows the area of specialization; or official certificates with your application or
within fifteen (15) calendar days of filing your application online.
**Performance improvement is defined as measuring the output of a particular business process or procedure, then modifying the process or procedure to increase output, increase efficiency, or increase the effectiveness of the process or procedure.
***Quality improvement is defined as a formal approach to the analysis of performance and systematic efforts to improve it.
****Experience at the level of Los Angeles County's class ofSenior Staff Analyst, Health is defined as: Supervises a team of analyst providing technical and consultative service to management in a major health service area.
*****Experience at the level of Los Angeles County's class of Assistant Hospital Administrator IV is defined as: Assists in the administration of a large County hospital, by managing and coordinating the supporting services for patient care programs of a major area of the hospital or clinic.
DESIRABLE QUALIFICATIONS
: Master's degree in Business, Public Health, Public Health Administration or a closely related field of studyfrom an accredited* institution.
Experience with health information systems and project management
Excellent oralcommunication and presentation skills
Additional Information
EXAMINATION CONTENT:
This examination will consist of an evaluation of education and experience based upon application information and desirable qualifications, weighted at 100%.
Candidates must achieve a passing score of 70% or higher in order to be added to the eligible register.
ELIGIBILITY INFORMATION:
Applications will be processed on an as-received basis and those receiving a passing score will be promulgated to the eligible register accordingly.
The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.
NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.
SPECIAL INFORMATION
Appointees may be required to work any shift including evenings, nights, weekends and holidays.
VACANCY INFORMATION:
The resulting Eligible Register from this examination will be used to fill a vacancy within the Department of Health Services (DHS).
APPLICATION AND FILING INFORMATION :
APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.
Applications electronically received after 5:00 p.m., PST, on the last date of filing will not be accepted.
Apply online by clicking on the Apply
tab for this posting. You can also track the status of your application using this website.
All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment
Utilizing VERBIAGE
from the Class Specification and Selection Requirements serving as your description of duties WILL NOT
be sufficient to demonstrate that you met the requirements. Doing so may result in an INCOMPLETE APPLICATION
and you may be DISQUALIFIED
Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION
REQUIREMENTS
. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned.
IF YOUR APPLICATION IS INCOMPLETE, IT WILL BE REJECTED.
SOCIAL SECURITY NUMBER:
All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-000, 111-11-111. etc.) will result in an automatic rejection of your application.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
DEPARTMENT ****
****
ADA COORDINATOR ****
CALIFORNIA RELAY SERVICES ****
Closing Date/Time:
Employer:
LOS ANGELES COUNTY
This listing is managed by:
About Los Angeles County
With a population of over ten million people, the County of Los Angeles has more residents than any county in the nation, and within its boundaries are 88 cities. It is rich in cultural diversity and home to world renowned museums, theaters, the nation’s motion picture industry, major universities, and numerous five-star restaurants. The mountains, deserts, and the beautiful Pacific Ocean, along with some of the world’s finest urban recreational attractions, are freeway close.
The County is governed by a five-member Board of Supervisors (Board) who are elected on a non-partisan basis and serve four-year staggered terms. As the governing body, the Board serves as both the executive and legislative authority of the largest and most complex county government in the United States. There are 34 appointed department heads that report to the Board.  There are also three elected officials (Assessor, District Attorney, and Sheriff) for a total of 37 major administrative units or departments that currently serve the needs of the County’s residents.
Selected by Forbes Magazine as one of America’s Best Employers of 2016, the County’s annual budget for fiscal year 2016-2017 is $29 billion, with funding for approximately 108,000 positions to serve its diverse population.
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