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Guest Services Recreation Leader - The EPIC Rec Center

Location
Grand Prairie, TX

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Job Description
Job Summary
The two-time NRPA Gold Medal Finalist Grand Prairie Parks, Arts and Recreation Department is looking for innovative and passionate recreation professionals to be valued cast members in The Epic. The Epic re-envisions leisure services in America. The incredible project, designed by Dallas-based HKS, Inc. provides 120,000 sf. of some of the most unique leisure experiences in all of America. For more information, please visit: JoinTheEpic.com.
The purpose of this position is to assist in the operation of the City's recreation centers. This is accomplished by developing and implementing specialized activities; performing a variety of office-related functions, registration fees, activity reports and related records and organizing and scheduling activities in assigned areas of responsibility. Other duties include creating event publicity through flyers and news releases; assisting in opening, closing and operating the center; implementing programs and interacting with other City employees and the general public.
Provides direction to other employees in the absence of the center supervisor.
Essential Job Functions
Coordinates recreation center lessons by scheduling, advertising, supervising and teaching classes.
Assists in supervision of the facility by maintaining a safe environment for the public; supervising part-time and seasonal instructors in programs, leagues, or classes and communicating with youth participants' parents.
Performs office duties by maintaining report program worksheets daily; developing flyers, profit and loss reports; scheduling work hours for part-time employees; assisting in overseeing programs and reservation scheduling; entering data into the computer.
Assists the center supervisors in interacting with employees and the public, answering inquiries, addressing complaints and grievances, responding to emergency issues and assisting patrons.
Provides customer service to internal and external customers by responding to requests in a timely and professional manner.
Promotes public relations by speaking to schools, groups, organizations, parents, members and participants about programs and the needs of the community.
Performs first aid, CPR or advanced lifesaving techniques as needed and maintains reports of incident and accidents that may occur.
Monitors and inspects the facility; maintains inventory of equipment and supplies for the recreation center.
Minimum Qualifications
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Under and including one year in guestservices in a recreation setting, customer service andcash handling experience preferred.
Valid Texas Class C Driver's License. CPR, First Aidecertifications are highly preferred or be able to obtain after hire date.
Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.
Work requires the occasional direction of helpers, assistants, seasonal employees, interns, volunteers or temporary employees.
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
Discussion Very Frequent: More than 51% of work time.
Closing Date/Time: 8/16/2018 5:00 PM Central

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