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Front Desk Associate

Location
BOLLING AFB, DC

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Front Desk Associate
in
Bolling AFB
District Of Columbia
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Duties
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Duties
Summary
The mission of the Fleet and Family Readiness (FFR) Programs team is to maximize the physical, emotional and social development of the Navy family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness and Housing Programs. We service all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS) and Bachelor Housing (BH) throughout the Fleet and Family Readiness Program for the Naval District Washington (NDW) Region.
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Responsibilities
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations a s requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges, Provides guests with their room key or card.
Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives request and process reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
Performs other related duties as assigned.
Travel Required
Not required
Supervisory status
No
Who May Apply
This job is open to…
US Citizens and Non-Citizens - A non US Citizen applicant must have a Permanent Resident Card (also known as a Green Card)
Questions? This job is open to 1 group.
#### Job family (Series)
0303 Miscellaneous Clerk And Assistant
Requirements
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Requirements
Conditions of Employment
Ability to satisfactorily complete background investigation - National Agency Check with Written Inquires (NACI), upon hiring and renew every 5 years.
Qualifications
May be required to possess a valid state driver license.
Preferred 6 months of work experiences that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to handle, control, and account for large amounts of cash.
Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
This position is subject to a favorable national Agency Check Investigation (NACI).
The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
Must be able to work a flexible schedule to include days, nights, weekends and holidays. Position is designated mission essential.
Education
Additional information
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.
Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.
As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.
SELECTIVE SERVICE REQUIREMENT:
If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at ****The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.
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How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire
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Background checks and security clearance
Security clearance
Public Trust - Background Investigation
Required Documents
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Required Documents
If you are a veteran claiming Veterans' Preference, please attach your DD-214 Certificate of Release or Discharge from Active Duty, showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable.
A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
APPLICATION FORMS - A complete packet of the following forms must be submitted for each position applying for:
Resume that includes 3 professional references
Proof of high school level education or equivalent (if applicable)
If claiming veteran's preference, you must submit a clear, legible copy of your DD 214.
Military Spousal Preference form (if applicable)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Benefits
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Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Flexible
(0 - 40 hours per week), no benefits offered.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
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How to Apply
To be considered for this position, please submit a resume and any other required documents as indicated in the required documents section, by ONE
(only) of the following ways:
Directly through USAJobs.gov
, click the Apply Online
button to create an account or log in to your existing USAJOBS account
* OR
By Email to:
**** Note: If submitting by email,
* you must put the announcement number in the subject line.
OR
By **** with the announcement number clearly indicated on the fax
OR
By US Postal Service to
: NAF Human Resources Office
2691 Mitscher Road SW Bldg 414
Washington DC 20373-5823
OR
In person to:
NAF Human Resources Office
2691 Mitscher Road SW Bldg 414
Washington DC 20373-5823
To apply for this position, you must provide a complete Application Package which includes:
Resume that included 3 professional references
Other supporting documentation as required. Please see the REQUIRED DOCUMENTS
section and review the applicant checklist link to determine if there are other documents you are required to submit.
Technical Support
Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
If you experience technical difficulties applying online, report it here: ****. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.
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Agency ****
****
Email
Address
Naval District Washington
2691 Mitscher Road
BLDG 414
Washington, DC 20373
US
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Next steps
Before submitting your resume and supporting documents, please review this checklist:
Resume that includes 3 professional reference
If claiming veteran's preference, you must submit a clear, legible copy of your DD 214.
Military Spousal Preference form (if applicable)
Any other supporting documentation
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Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
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Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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Legal and regulatory guidance
Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period
This job originated on ****For the full announcement and to apply, visit ****Only resumes submitted according to the instructions on the job announcement listed at ****will be considered.
Open & closing dates:
08/09/2018 to 08/23/2018
Salary:
$15.90 to $17.90 per hour
Pay scale & grade:
NF 02
Work schedule:
Intermittent - FLEXIBLE
Appointment type:
Intermittent - 0-40 hours per week with no benefits
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