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Job Details

IT Specialist OS/SYSADMIN - MP

Company name
U.S Department Of Commerce Patent and Trademark Office

Location
Alexandria, VA
1 hit(s)  

Profile

Duties

Summary

Come work for the USPTO, we have been ranked as one of the Best Places to Work in the Federal Government!

The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. Our efforts have provided inventors exclusive rights over their discoveries. It's an effort that continues to contribute to a strong global economy, to encourage investment in innovation and to cultivate an entrepreneurial spirit for the 21st century. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees, including engineers, scientists, attorneys, analysts, IT specialists, etc. all dedicated to accomplishing the USPTO's mission, vision, strategic goals and guiding principles. For more information about the USPTO, please visit the .

The Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency's business processes. The Office of Infrastructure Engineering and Operations (IEO) provides day-to-day operational support for the USPTO automated information systems. The Infrastructure Services Division (ISD) provides Infrastructure as a Service (IaaS) for the Servers, Storage, Networks and Facilities within the USPTO. The Server and Storage Services Branch (SSSB) provides technical services for all server and storage devices in all Data Centers. The OS Operations Section provides administration and management for the over 2000 instances of Operating Systems, including HP-UX, ESX, Red Hat Linux, Windows and IBM AIX.

A probationary period may be required

This position is also being announced under the USPTO's Delegated Examining Program, the Job Announcement Number is CIO-2018-0052. Please review that announcement to determine if you are eligible for consideration under the Delegated Examining Program.

The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

Responsibilities

The individual selected for this position:

Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Also manages accounts, firewalls, and patches. Responsible for access control, passwords, and account creation and administration.

Conducts extensive research to evaluate new products, software and architectural methods within a customized laboratory environment.

Tests, analyzes, evaluates, validates and implements new technologies for applicability to the USPTO.

Advises managers and customers on systems, software and/or hardware needs and on new technology, and recommends modifications to current software and/or hardware.

Assists managers and customers to define project/task requirements. Independently plans, implements, reports on, and evaluates projects and tasks.

Travel Required

Not required

Supervisory status

No

Promotion Potential

13

Who May Apply

This job is open to...

Applications will be accepted from current Federal employees serving on career or career-conditional appointment in the Competitive Service, former Federal employees with reinstatement eligibility, persons eligible under special hiring authorities including Schedule A and VEOA, and CTAP/ICTAP eligible candidates in the local commuting area.

Job family (Series)

Similar jobs

Requirements

Conditions of Employment

You must be a U.S. Citizen or National.

You must meet the definition of specialized experience.

You must meet time-in-grade-requirements.

Required to pass a background investigation and fingerprint check.

Must be registered for Selective Service, if applicable (www.sss.gov)

Suitable for Federal employment.

Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.

Qualifications

You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology Management series can be found at .

You must meet all qualification requirements including time-in-grade (refer to 5 CFR 300.604 for more information on time-in-grade) by the closing date of the job announcement.

Specialized Experience

: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

Candidates for the GS-12 grade level must have at least 52 weeks of specialized experience equivalent to the GS-11 grade level in the Federal service.

Specialized experience for this position includes:

Skill Set 1

- Experience maintaining operating system software, servers, storage, backup processes and data recovery in an information technology environment; AND

Skill Set 2

- Experience supporting customers and developing solutions to operating systems issues and supported software/utilities; AND

Skill Set 3

- Experience developing and interpreting policies, procedures and strategies for the planning and delivery of systems within an organization.

Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the GS-12 grade level in the Federal service.

Specialized experience for this position includes:

Skill Set 1

- Experience maintaining operating system software, servers, storage, backup processes and data recovery in an information technology environment; AND

Skill Set 2

- Experience supporting customers and developing solutions to operating systems issues and supported software/utilities; AND

Skill Set 3

- Experience developing and interpreting policies, procedures and strategies for the planning and delivery of systems within an organization; AND

Skill Set 4

- Experience serving as a project leader and coordinating special projects to accomplish goals.

In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:

GS-12

Attention to Detail

- Strives for completeness when performing work, with attention toward detail.

Customer Service

- Responds to business partner or customer needs (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Seeks appropriate resources to collaborate on resolution or to identify available products and services. Demonstrates a commitment to serving the customer and providing quality products and services.

Communication

- Provides verbal or written information to individuals and groups in clear, plain language, adapting subject matter to the audience's level of understanding.

Problem Solving

- Responds to problems using conventional best-practices. In some cases, makes recommendations regarding alternatives.

GS-13

Attention to Detail

- Is thorough when performing work and conscientious about attending to detail.

Customer Service

- Works with business partners and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Communication

- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Written communication is clear, concise and avoids jargon.

Problem Solving

- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Additional information

Applicants applying for this position must be a United States Citizen.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the website for more information.

This is a Bargaining Unit position.

This is a Public Trust position and has a risk level designation of moderate.

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit the .

Probationary Period - If selected, you may be required to complete an initial one-year probationary period.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

Relocation Expenses are not authorized and will not be paid.

CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a well qualified rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: . CTAP/ICTAP documentation requirements are listed in the Required Documents section of this announcement.

More than one selection may be made from this announcement

if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email () or phone (571-272-8292).

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. Your resume will be evaluated based on evidence of your ability to demonstrate possession of any specialized experience and how well your background and experience relates to the self-assessment questions in the job announcement.

The self-assessment questions relate to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's.

KSA 1

- Knowledge of diagnostic tools and techniques to diagnose and recover failed systems, and optimize systems functionality.

KSA 2

- Knowledge of the architecture; new IT developments and applications; and IT security standards, and methods sufficient to design, develop, manage, and protect systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture.

KSA 3

- Knowledge of customer support principles, methods, and practices sufficient to provide advice on and devise solutions to a wide range of IT issues.

KSA 4

- Knowledge of project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to manage assigned projects.

Your responses to the self assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self assessment questions, or your score may be adjusted or lowered accordingly which may affect your overall final rating. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official, due weight shall be given to performance appraisals and awards in accordance with 5 CFR * 335.103(b)(3), during the interview/selection process conducted by the hiring manager. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.

If you are invited for an interview, you will be asked to bring a copy of your most recent performance appraisal.

Please note that a complete application is required for consideration. (Please review the Required Documents section of this job announcement to see what must be included in a complete application).

To preview questions please .

Background checks and security clearance

Security clearance

Required Documents

A complete application consists of:

1. A resume or any other written format you choose to describe your job-related qualifications; optional cover letter:

Your resume should indicate your citizenship and should list your educational and work experience including titles, salary, employment dates, duties, experience and how it relates to the specialized experience in the job announcement. Please Note:

Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating. Any experience claimed in a cover letter should be substantiated by information contained in your resume. A HR Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.

Supporting Documents:

PLEASE NOTE:

Applicants who meet the minimum eligibility and qualification requirements for this position may be contacted via email within 7 business days of this announcement closing to submit follow-up supporting docs if applicable. Applicants applying as current/former Federal employees OR as VEOA eligibles who fail to submit supporting documents within 5 business days of receiving the email request will lose further consideration for this position. Applicants claiming CTAP/ICTAP or Sch A eligibility who fail to submit supporting documents within 5 business days of receiving the email request will not lose consideration for this position, however they will not be entitled to special or priority consideration. Supporting docs that may be requested of applicants after the closing date of this announcement are:

1. Notification of Personnel Action (SF-50)

- For current and/or former Federal employees, your status eligibility and highest permanent grade/step/salary held in the Federal service will be validated with a copy of your most recent SF-50

, Notification of Personnel Action so that we may verify your time-in-grade.

2. Performance Appraisal -

Recent performance appraisal with supervisor's signature showing the official final rating of record, and copy of incentive award(s). In cases where the performance appraisal is incomplete or unavailable, applicants may provide explanation of the reasons.

3. Veterans Employment Opportunities Act (VEOA) documents -

If you are a Veteran claiming eligibility under VEOA, you will be asked to submit a copy of your DD-214. Veterans must include dates of military service on their application materials, and submit a copy of each Certificate of Release or Discharge from Active Duty, DD-214. For more info, please visit.

4. Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) documents

- Applicants will be asked to submit:

(1) A copy of your specific RIF notice, written notice of your expected separation or other documents of priority consideration status;

(2) A copy of your latest SF-50 noting current position, grade, and duty location;

(3) A copy of your last performance appraisal and the rating; and

(4) Any documents from your agency that shows your current promotion potential.

5. Special Appointing Authorities -

If you are applying under the special appointing authority such as those authorized for the severely disabled (Schedule A) or Vietnam era and disabled veterans (VRA), you will be asked to submit documents showing eligibility to non-competitively apply under Merit Assignment announcements. Please indicate the type of special appointment you are seeking on your application. For more info on non-competitive appointments and supporting documents, please visit or .

You can choose ONE

of the following methods to submit Supporting Documents:

1) You can upload your documents when you register or update your information on the Dept. of Commerce site which you access through the USAJobs site.

OR

2) You can fax your documents to 571-258-4254 using the system generated fax cover sheet.

Your application and all required documents must be received by 11:59 pm ET on the closing date of this job announcement.

NOTE: The preceding documents requirement are based on job requirements and individual applicant eligibility. Not all documents are applicable to all applicants; if you are unsure which documents apply to you, contact the HR Specialist listed on this announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Reasonable Accommodation Policy Statement

Federal agencies, including the United States Patent and Trademark Office (USPTO), must provide reasonable accommodation to applicants with disabilities where appropriate. USPTO job applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

Personally Identifiable Information (PII)

Personally Identifiable Information (PII) is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth.

Please ensure that you have removed all Personally Identifiable Information from all documents prior to submitting or uploading your applications material.

You MUST

apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.

If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to .

Once you have gathered all of the required information and are ready to begin the application process, click the APPLY ONLINE button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click Submit at the end of the application process to send your application for consideration.

To return to your saved application, log in to your USAJOBS account at and click on Applications. Click on the position title, then select Update Application.

If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at . The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Standard Time. You may call and leave a voice mail message at all other times.

All required supporting documents will be collected electronically via the USAJobs Saved Documents feature.

Agency contact information

Pennylane Wilks

Phone

Fax

000-000-0000

Email

Address

PATENT AND TRADEMARK OFFICE

550 Elizabeth Lane

Elizabeth Townhouse

Alexandria, Virginia

United States

Next steps

You will receive a notice generated by the USAJobs System when you have successfully submitted your application.

You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at and clicking on Track Your Online Application. The four points of notification are:

1. Application Received or Application Incomplete;

2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;

3. Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and

4. Selected or Not Selected

After all application packages have been received, we will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and you may be contacted for follow-up supplemental documentation. It is the applicant's responsibility to provide any supplemental documents or information requested by the Office of Human Resources within the allocated timeframes.

You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

By submitting your application you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You can check the status of your application by logging into . You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing theNotification Settings to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this job announcement.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about or

Legal and regulatory guidance

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Company Profile
The United States Patent and Trademark Office (USPTO) is the federal agency for granting U.S. patents and registering trademarks. In doing this, the USPTO fulfills the mandate of Article I, Section 8, Clause 8, of the Constitution that the legislative branch "promote the progress of science and the useful arts by securing for limited times to inventors the exclusive right to their respective discoveries." The USPTO registers trademarks based on the commerce clause of the Constitution (Article I, Section 8, Clause 3). Under this system of protection, American industry has flourished. New products have been invented, new uses for old ones discovered, and employment opportunities created for millions of Americans. The strength and vitality of the U.S. economy depends directly on effective mechanisms that protect new ideas and investments in innovation and creativity. The continued demand for patents and trademarks underscores the ingenuity of American inventors and entrepreneurs. The USPTO is at the cutting edge of the nation's technological progress and achievement.

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