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Job Details

Customer Service Representative

Company name
U.S. Department of Agriculture, Forest Service

Location
Ashton, ID

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Profile

Summary

These positions are temporary, have a Not-to-Exceed date and will be filled for up to 6 months. The appointment may also end early due to lack of work or funds.

These positions are located within a National Forest unit to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

The number and location of positions to be filled will be dependent upon individual unit needs.

Some positions will have varying work schedules. Some positions may have irregular and protracted hours of work. Tours of duty include full-time or less than full-time and will involve working weekends or irregular work hours.

The duty station for this position will be at one of the duty locations listed in this announcement. Final determination of duty station will be made by the selecting official at the time of job offer. Salary range as shown is the locality pay area of Rest of U.S. (RUS). Pay rates vary depending on location and may be higher or lower than the amount shown. Please visit the Office of Personnel Management's website for additional information on pay rates.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

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Responsibilities

Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to the subject of the inquiry. Uses good host techniques in all contacts.

Evaluates inquires in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information.

Arranges displays of informational and natural materials in the reception area. Varies or changes displays to coincide with seasonal changes, and special public information programs. Uses imagination and good taste to achieve desirable results.

Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4's (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required.

Travel Required

Occasional travel - Position(s) may involve work away the official duty location to remote worksites within commuting distance (49 miles) and may also require overnight travel and/or camping per work assignment.

Supervisory status

No

Promotion Potential

04

Action

Company info

U.S. Department of Agriculture, Forest Service
Website : http://www.fs.fed.us/

Company Profile
we are a multi-faceted agency that manages and protects 154 national forests and 20 grasslands in 44 states and Puerto Rico. The agency’s mission is to sustain the health, diversity, and productivity of the nation’s forests and grasslands to meet the needs of present and future generations. We have an elite wildland firefighting team and the world’s largest forestry research organization. Our experts provide technical and financial help to state and local government agencies, businesses, private landowners and work government-to-government with tribes to help protect and manage non-federal forest and associated range and watershed lands. We augment our work through partnerships with public and private agencies that help us plant trees, improve trails, educate the public, and improve conditions in wildland/urban interfaces and rural areas, just to name a few. Our team also promotes sustainable forest management and biodiversity conservation internationally. Gifford Pinchot, first Chief of the Forest Service, summed up the mission of the Forest Service: "to provide the greatest amount of good for the greatest amount of people in the long run." Meet the Forest Service Our Organization What we believe Our numbers Our history Strategic Plan

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