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Job Details

Front Desk Associate

Company name
U.S Department of the Navy, Commander, Navy Installations

Salary
$13.00 to $17.00

Location
Monterey, CA

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Open & closing dates

02/09/2018

to

03/09/2018

Salary

$13 to $17 per hour

Pay scale & grade

NF 02

Work schedule

Full-Time - Full Time

Appointment type

Permanent

Location

1 vacancy in the following location:

Naval Post Graduate School, Monterey, CA

1 vacancy

Relocation expenses reimbursed

No

This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.

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Announcement number

12-18

Control number

491115800

Duties

Duties

Summary

This position is located at Navy Gateway Inns & Suites operation at Naval Support Activity Monterey. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.

Learn more about this agency

Responsibilities

Ensures security of all guests is maintained at all times

Ensures guest privacy is maintained at all times.

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.

Provide assistance in handling customer complaints, involving management as necessary.

Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.

Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.

Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.

Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.

Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.

May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.

Answers phones and transfers calls to appropriate individuals and replies to guest questions.

Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.

May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.

Performs other related duties as assigned.

Travel Required

Not required

Supervisory status

No

Who May Apply

This job is open to…

All Sources in Monterey Commutable Area

Questions? This job is open to 1 group.

Job family (Series)

0303 Miscellaneous Clerk And Assistant

Requirements

Requirements

Conditions of Employment

The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position.

Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.

May be required to possess a valid state driver license.Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.

The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

Qualifications

6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing in English.

Ability to handle, control, and account for large amounts of cash.

Education

Additional information

A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Office to ensure consideration. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. Orders and Page 2 must be uploaded with your submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

Veterans Preference (VET): You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of background check.

We are an E-Verify participant.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire

Background checks and security clearance

Security clearance

Q - Nonsensitive

Required Documents

Required Documents

Resume to include 3 professional references (Current Letters of Reference, preferred)

Completed OF 306 - Declaration for Federal Employment

Proof of Education (including transcripts if qualifying based on education)

If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes

Military Orders Including Page 2 for certification of spousal preference.

Last Personnel Action Report (PAR) or SF-50, if applicable

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Comprehensive benefits package available (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc).

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.

Technical Support

Check the status of the application system and maintenance schedule here: status.fhrnavigator.com

If you experience technical difficulties applying online, report it here: support@econsys.com

. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.

Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.

Agency contact information

NSA Monterey

Phone

831-656-1873

Email

mwrnafhr@nps.edu

Address

Commander, Navy Region Southwest

1 University Circle

HE-220 Room 57

Monterey, CA

US

Learn more about this agency

Next steps

Your application will be reviewed after the closing date of the announcement in which you have applied. The recruitment process takes an average of 2-3 weeks from closing date. Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.

1st Cutoff 2/23/2018

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

federalgovernmentjobs.us

Company info

U.S Department of the Navy, Commander, Navy Installations
Website : http://www.cnic.navy.mil/

Company Profile
CNIC's mission is to enable the Navy's Operating Concept through Enterprise alignment of all shore installation support to the Fleet, Fighter and Family.

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