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Job Details

IT Operations Sr Analyst Chicago - Corporate Group

Company name
Federal Reserve Bank of New York

Chicago, IL

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IT Operations Sr Analyst, Chicago - Corporate Group','255180','Federal Reserve Bank of New York','IL-Chicago','','Full-time','Regular','Non-exempt','Non-exempt','Experienced','','','No','Day Job','','','','','','','','!*!Location: Chicago Overview The Operator position is a critical role in the daily availability and functioning of Markets business applications. The operators are responsible for the daily start-up of applications, monitoring of application activities throughout the day and end-of-day processes. The operators log and report and detected errors with the applications and assist with various non-production support tasks. Coverage for these responsibilities is over 3 shifts – 12:00 am – 8:00 am, 8:00 am – 4:00 pm, 12:00 pm – 8:00 pm. Overtime is required occasionally as well as weekend support for deployment/testing activities. Responsibilities

Perform timely execution of start and end of day system tasks. Provide proof of completed tasks by completing Operator checklists.

Perform intra-day application monitoring using application consoles, tools/utilities and checklists.

Provide immediate notification of any issues to the proper Business Technology management and support staffs. Assist problem resolution and or escalation to the responsible staff unit. 

Create JIRA problem log entries and updates timely

Perform Level 1 remediation tasks to address production issues as required from procedures or as directed by application support staff.

Perform timely processing of file import/export tasks, e.g. Fircosoft OFAC updates. BONY files.

Facilitate Turret voice recording playback requests and recertification on behalf of Markets business lines.

Perform checklists for intraday TAAPS/TDMS monitoring and possibly start of day health checks.

Participate in weekend testing as required including production deployments, Business Resumptions Tests (BRT) and validation testing on Sundays after National IT change window.

Perform test execution in support of application regression and performance testing.

Security Administration – perform access management support tasks including review and collation of re-certification documentation, daily validation tasks, fulfilling Audit/Compliance information requests

Update Operator procedures as required','!*!Requirements

Bachelor’s degree in computer science preferred, information systems and/or related discipline, or equivalent work experience

Solid hands-on experience with distributed system technologies such as Oracle, Websphere, LDAP, UNIX server platforms, or similar technical disciplines and a working knowledge of network communications and protocols

Strong aptitude for understanding the relationship between technical and business processes/requirements

Solid understanding of the Windows environment from the end user perspective.

Proficient in the Microsoft Outlook, Sharepoint, Word, Excel

Ability to work collaboratively in a team environment with technical and business stakeholders

Strong troubleshooting skills to identify and remediate issues

Ability to identify application problems from monitoring, healthchecks and application performance and escalate to the proper support teams

Knowledge of SWIFT message types and structure a plus

This position requires access to confidential information, which is limited to Protected Individuals as defined in the U.S. federal immigration law.  Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.','IT Operations Sr Analyst, Chicago - Corporate Group

Company info

Federal Reserve Bank of New York
Website :

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