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Job Details

Public Safety/RF Network Operations Supervisor

Phoenix, AZ

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Job Description
Position Overview
The Public Safety/RF Network Operations Supervisor provides oversight of daily operations and supervision to a staff of RF Engineers who perform, coordinate, and maintain the installation, configuration, uptime, performance, and administration of Maricopa County's Public Safety Radio Network comprised of P25 Radio Frequency (RF) and TDMA Microwave. Supervisory responsibilities include hiring, assigning, and monitoring workload, determining priorities, training, and performance management.
Position Qualifications
Minimum education and/or experience:
Associate's degree in Information Technology or a related field and seven (7) years of Public Safety two-way radio experience, which includes a minimum of three (3) years of supervisory experience in Land Mobile Radio (LMR) network field operations or related Radio Frequency (RF) environment. An equivalent combination of education and job-related experience may substitute for the minimum requirement on a year for year basis.
Specialized training, certifications, and/or other special requirements:
Must possess a valid Arizona driver's license, or have the ability to obtain one by the time of hire. Position requires transportation to remote site locations via helicopter. A FCC General Radio Telephone Operator License or APCO Radio Technician Certification or equivalent is required.
Knowledge, skills, and abilities:
Knowledge of: Networking Essentials in Motorola Solutions Communications Equipment along with administration knowledge, including installation, performance tuning, monitoring, and on-going system maintenance tasks
Motorola's MosCad Network Fault Management Operator procedure and monitoring in a TDMA multi-site Simulcast environment
Zone Controller Servers, storage, networking, and data archival/backup solutions
MPLS digital Microwave Network
Budget cycles, procurement, replacement projections
Skill in: Written and oral communication, including presentation skills and in communicating with technical and non-technical audiences
Detail orientation
Disaster Recovery Planning (DRP)
Ability to: Demonstrate a positive, willing attitude and proactively initiate action
Multi-task, follow through on all assigned tasks and exercise good time management skills
Improve relationships with others by understanding their perceptions and issues and finding win-win solutions
Delegate and monitor the work load of a team of 10 technical professionals
Manage tasks
Preferred education and/or experience:
Two (2) years of RF and Microwave Configuration Management experience using Motorola's Integrated Voice and Data Systems Management tools and Nokia's Service Aware Manager. Two (2) years of Network Operation Center case management solutions and DRP backup software experience.
Working conditions:
Work is performed in an office, data center and mountaintop environment. Must be able to work after hours, weekends and holidays, as well as be on-call 24 hours a day, seven (7) days a week. Supervisors are expected to be available for on-call staff escalation, should an outside of business hour event occur requiring supervisor escalation. Conform to all safety rules, which include but are not limited to wearing and using all appropriate safety equipment. There will be prolonged periods of standing, bending, sitting, and kneeling. Work outside in varying temperatures. Work in confined/restricted working environments. Work in rough and uneven terrain. Individual must be willing to drive to remote mountain top communication sites. Occasional lifting of various related RF communications or microwave related items not to exceed 50 pounds are required.
Essential Job Tasks
Supervise a team of RF Engineers, providing continual coaching and feedback.
Provide performance management and develop training plans to a team of RF Engineers.
Mentor a team of RF Engineers, providing coaching and discipline as needed.
Delegate and monitor subordinates' workloads and set priorities.
Troubleshoot and resolve technical issues with subordinates, while providing guidance and training on troubleshooting techniques.
Establish and maintain effective working relationships with other County departments, agencies, and vendors within the community.
Provide network case management and strategic solutions.
Selection Procedure
The hiring authority will select the successful candidate based on departmental needs.
All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.
Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.
Closing Date/Time: Continuous

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