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Job Details

IT Operations Analyst

Saint Louis, MO

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IT Operations Analysts interact with customers, IT professionals, and engineers to oversee the implementation and monitoring of IT systems. They manage IT audits, inspections, and findings, and support total asset management initiatives. IT Operations Analysts define requirements, design and document system specifications, perform quality assurance procedures, and collect and analyze performance metrics. They apply Information Technology Service Management principles to ensure successful transitions of systems into the enterprise and community. They also collaborate internally and externally to promote optimal and reliable IT performance and delivery of data, products, and services across the National System for GEOINT (NSG) and Allied System for GEOINT (ASG).
Corporate Services Branch (TOCSC) is seeking an organized and proactive individual with leadership skills to serve as the Corporate Operations Video/Video teleconferencing Service Manager. The incumbent will champion coordination with Government, contractor Program Managers, Intelligence Community (IC), and industry service provider representatives along with appropriate Key Component partners to provide operational oversight of services supported by CIO-T and TOCSC to meet NGA mission requirements. The Corporate Operations Service Manager specific duties deal with coordination with Program Mangers (PMs) to ensure new projects/services align with CIO-T Transition outcome actions, and Customer Service Representatives (CSRs), Technical Monitors (TMs) and PMs for release notifications; taking a proactive approach in identifying problems associated with Video/Video teleconferencing and formulating valid and effective alternatives or solutions to minimize or eliminate mission impacts. The service manager supports high visibility Special Events by coordinating with the CIO-T Event Coordinator and working closely with the event team representatives and seniors from all directorates up to and including the NGA Director. The successful candidate must be a self-starter, willing to assume responsibility for actions, detail oriented, and possess strong leadership skills. Candidate must be able to complete DAWIA Level I Certification for Systems Engineering or Program Management within the first year of assumption of position. Candidate must be able to complete ITIL and Agile Engineering training.
Supervisory status
Who May Apply
This job is open to…
External Applicants Only
Questions? This job is open to 1 group.
Job family (Series)
2210 Information Technology Management
Conditions of Employment
US Citizenship is required.
Designated or Random Drug Testing required.
Security Investigation
As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards.
U.S. Citizenship Required
Security Clearance (Top Secret/Sensitive Compartmented Information)
Polygraph Test Required
Position Subject to Drug Testing
Two Year Probationary Period
Direct Deposit Required
You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs.
Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.
NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS). Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed. The employee's base salary is established within their assigned pay band based on their unique qualifications. A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus. An employee's annual performance evaluation is a key factor in the performance pay process. Employees on term or temporary appointments are not eligible to apply for internal assignment opportunity notices.
This position is a DCIPS position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are an external applicant claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility in our ERecruit application.
For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: 1. Technical knowledge or experience of Cisco/Tandberg Video teleconferencing system products to demonstrated the ability to operate, manage, and manipulate the Video teleconferencing products such as the Cisco/Tandberg Telepresence Management System scheduler to review VTC sessions, and pull reports. 2. Program Management such as system integration; systems requirement management; risk management; technical project management; data analysis; and/or technical problem solving. 3. Ability to work with diverse user community clarifying requirements and transitioning hardware/software capabilities and services into operations. EDUCATION REQUIREMENT: A. Education: Bachelor's degree in Computer Science, Engineering, Information Technology, Mathematics, or a related Physical Science discipline. -OR- B. Combination of Education and Experience: A minimum of 30 semester (45 quarter) hours of college coursework in any area listed in option A, plus experience monitoring and/or coordinating the resolution of information technology issues or in a closely-related field that demonstrates the ability to successfully perform the tasks associated with this work. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: Four years of experience monitoring and/or coordinating the resolution of information technology issues or a closely-related area that demonstrates the ability to successfully perform the tasks associated with this work.
In addition to the mandatory qualifications, experience in the following is desired:
1. Knowledge of the role of the Common Services Core Service Area in the Infrastructure Service Provider (ISP) environment. 2. Possess the following skills: Organizational Representation; Interpersonal Relationship Development/Networking; Risk management techniques. 3. Conversant with current industry best practices and trends for IT operations and services. 4. Knowledge of IC initiatives and Video teleconferencing certifications such as CISCO Video Engineering Certification. 5. Bachelor's degree in a technical, management or leadership discipline. A post-graduate degree in one of these fields is desirable.
Additional information
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants are NOT required to submit a cover letter. The entire cover letter cannot exceed the specified limits provided in the Cover Letter field (3,000 characters). Pages exceeding this limit will not be considered. THE COVER LETTER IS RECOMMENDED BUT IS NOT REQUIRED FOR EMPLOYMENT CONSIDERATION WITH THE NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY.
Applicants will be evaluated for this job opportunity in three stages:
1) All applicants will be evaluated using the Mandatory Qualification Criteria,
2) Qualified applicants will then be evaluated by an expert or panel of experts using a combination of qualification criteria to determine the best-qualified candidates,
3) Best-qualified applicants may then be further evaluated through an interview process.
Applicants are encouraged to carefully review the Assignment Description, Additional Information Provided By the Selecting Official, and the Qualification Requirements; and then construct their resumes to highlight their most relevant and significant experience and education for this job opportunity. This description should include examples that detail the level and complexity of the performed work. Applicants are encouraged to provide any education information referenced in the announcement. If education is listed as a mandatory requirement, only degrees obtained from an institution accredited by an accrediting organization recognized by the Secretary, US Department of Education will be accepted.
As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards.
In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the **MEMBERS ONLY**SIGN UP NOW***. shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e., retired under section 8336(d)(1) or 8414(b)(1)(A) of title 5, United States Code) appointed to the **MEMBERS ONLY**SIGN UP NOW***. may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD Instruction 1400.25, Volume 300, at ****All candidates will be considered without regard to race, color, religion, sex, national origin, age, marital status, disability, or sexual orientation.
NGA provides reasonable accommodations to applicants with disabilities. Applications will only be accepted online. If you need a reasonable accommodation for any part of the application and hiring process, please notify us at ****. The decision on granting reasonable accommodation will be on a case-by-case basis.
Background checks and security clearance
Security clearance
Top Secret/SCI
Required Documents
Required Documents
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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