Under general supervision, performs moderately complex and semi-specialized clerical support duties; may supervise other clerical employees.
Examples of Duties
MAJOR JOB FUNCTIONS:
Types from rough draft important and/or confidential correspondence and reports.
Assembles data and information and enters into defined tabular format.
Determines the pertinence, adequacy, arrangement and form of reports or correspondence requiring familiarity with departmental rules, policies and procedures.
Proofreads and checks accuracy of work.
Determines classification of material for filing.
Performs filing of correspondence, records and reports.
Maintains records in databases, spreadsheets and logs, requiring knowledge of departmental practices and procedures.
Maintains confidential records and files.
Schedules appointments and maintains calendars.
Issues licenses and permits, determining eligibility through verifying documentation.
Accepts payments and issues receipts.
Screens telephone calls and visitors and assists with nontechnical inquiries
Plans, schedules and reviews work of subordinates.
Supervises group of clerical employees.
Procures and monitors inventory of office materials and supplies.
High School graduation or GED with courses in typing, keyboarding, word processing and office management or business related subjects.
Two (2) years of recent office experience performing moderately complex clerical and office work, preferably in a City department.
: Office work terms and equipment
Standard document formats and English usage in business correspondence
Standard office database and spreadsheet software
Typing with speed and accuracy
Recording and transcribing with speed and accuracy
Oral and written communications
Use of office equipment
Filing and file maintenance
Use of personal computers, common office word processing, spreadsheet and database software
Performing arithmetic computations with accuracy.
Communicate effectively orally and in writing with tact and diplomacy
Organize and prioritize work
Preserve confidentiality and discern what is confidential
Draft original non-routine documents
Establish and maintain effective working relationships
Display initiative and resourcefulness in performance of duties.
License, Certification and other Special Requirements:
Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.
Subjects and Weights:
Computerized Exam: 45% 1 hour, 45 minutes
Demonstration Exam: 35% 65 minutes
Evaluation of Training & Experience: 20%
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