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Job Details

Operations Specialist Sr

Company name
Federal Reserve Bank of Kansas City

Location
Boston, MA

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Operations Specialist Sr','255245','Federal Reserve Bank of Boston','MA-Boston','','Full-time','Regular','Non-exempt','Non-exempt','Experienced','','','Yes, 5 % of the Time','Day Job','','','Tier II - Credit Check Mod','Tier II - Credit Check Mod','','','','!*!Job SummaryThis position is responsible for being the primary source of operational support and customer service for theStored Value Card (SVC) or Internet Payments Platform (IPP) distributed applications programs for the USTreasury, Financial Management Service (FMS). This individual carries out the day-to-day operations for IPP orfor the Initial Entry Training for the Army, Air Force and Marine bases in the United States and peacekeepingbases overseas for the SVC program.

Principal Accountabilities;1. Process and pay transactions for the Finance Offices, agencies and participating Merchants.2. Conduct detailed research and analysis for all of our customers.3. Provide operational support and troubleshoot queries received from internal and external clients.4. Test and assist in implementation of new software releases in the test environment in conjunction with thetechnical development staff.5. Load program and perform quality assurance testing and ship equipment (point of sale terminals, Kiosk,etc.) to new or existing customers.6. Prime and deploy SVC Cards to support FMS' EagleCash and Ezpay programs.7. Maintain inventory of additional SVC or IPP program materials and provide timely and requestedshipments to our customers.8. Provide direct communication and customer support to high-level management at FRB, FMS, militaryfinance offices, as well as merchants and vendors.

Other Accountabilities;Perform other duties as assigned.

Supervision;This position is not required to directly supervise others.

Knowledge and Experience;Knowledge and experience normally acquired through, or equivalent to, the completion of a high schooldiploma or G.E.D. and a minimum of 2 years of job-related experience.• Familiarity with computer-based applications.• Customer-service experience.• Excellent communications ability.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign AssetsControl (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.','','Operations Specialist Sr

Company info

Federal Reserve Bank of Kansas City
Website : https://www.kansascityfed.org/

Company Profile
The Federal Reserve was established by Congress and signed by President Woodrow Wilson in 1913. It was preceded by financial panics, bank failures and business bankruptcies that severely disrupted the economy. There were two prior attempts at establishing central banks.

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