U.S. Department of Veterans Affairs - Agency Wide
$37,223.00 to $48,385.00
Open & closing dates
$37,223 to $48,385 per year
Pay scale & grade
2 vacancies in the following location:
La Grange, TX
Relocation expenses reimbursed
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
OUR MISSION: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The Department of Veterans Affairs - Central Texas Veterans Health Care System is located in Temple, Texas, which is centrally located between Austin and Dallas. It is one of the VA's largest integrated health care systems with facilities in Austin, Brownwood, Cedar Park, Palestine, Bryan-College Station and Waco. Texas has no State Income Tax.
Veterans' preference does not apply for current permanent Federal agency employees as long as they are listed as part of the area of consideration.
**Current, permanent facility employees should apply under announcement CBAW-10109807-18-ROu-152**
Learn more about this agency
The Advanced Medical Support Assistant position is located at the Central Texas Veterans Healthcare System, La Grange, TX. The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model within the Medical Center. S/he is responsible for providing assistance to Veterans to ensure a smooth process in the management of his/her outpatient appointments and/or Non VA medical care. The AMSA interacts effectively with peers, patients, families and members of the healthcare team in a courteous, tactful, and professional manner promoting positive work relationships. The position requires an advanced knowledge of medical terminology, computerized data entry and information processing systems, setting and managing priorities and deadlines, and participating and providing input in solving operational or procedural issues in team huddles/team meetings.
Other duties include, but are not limited to:
·Interpreting, verifying, and scheduling appointments.
·Ensures that clinic utilization is optimized and effectively supports the needs of the clinic and the Veterans.
·Verifying and updating patient demographic and insurance information.
·Receiving and directing telephone calls.
·Data entry into and monitoring of the Electronic Wait List (EWL), Recall Reminders and Return to Clinic orders.
·Preparing, printing and distributing various reports, correspondence.
·Faxing documents, mail distribution, retrieving and responding to messages/announcement.
·Performing basic eligibility requirements.
·Completing all mandatory training, competencies related to their position and other administrative duties as assigned.
·Participate in team huddles/team meetings to manage and plan patient care, set priorities and deadlines, adjusting the flow of work to meet team and patient needs.
Ambulatory Care - CBOC: The AMSA will work in an interdisciplinary coordinated care deliver model and perform the administrative aspects of patient care to include: the receipt, intake, appointment scheduling, and indexing of health and administrative information. Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m.
Functional Statement Title/#: Advanced Medical Support Assistant/000000
Who May Apply
This job is open to…
US Citizen, Federal Employee
Questions? This job is open to 2 groups.
Job family (Series)
0679 Medical Support Assistance
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
No Financial Disclosure required
Physical Requirements: The work is primarily sedentary and walking. The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis. Tasks will require prolonged use of computers. There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.
Selected applicants will be required to complete an online onboarding process.
Basic Requirements: Citizenship: Must be a U.S. Citizen
Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.
English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Pre-employment Physical: Must pass a pre-placement/employment physical examination.
Advanced Medical Support Assistant, GS-0679-06: One year of experience equivalent to the next lower grade level (GS-5). Qualifying experience includes experiences gained in working in an administrative health care setting, to include, but may not be limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Candidates must also demonstrate the Knowledge, Skills, and Abilities (KSA) below:
· Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
· Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
· Advanced knowledge of the technical health care process as it relates to access to care.
· Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
· Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
· Advanced knowledge of medical terminology due to the technical nature of language utilized by Clinicians.
There is no education substitution for the GS-06 grade level.
References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.
Preferred Experience: Experience gained in working in an administrative health care setting, to include, scheduling, canceling, & re-scheduling patient's appointments and/or consults; monitoring electronic wait list; preparing for clinic visits; monitoring patient appointments; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers; performing basic eligibility, co-pays, and pre-authorization requirements.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/
. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
There is no education substitution for the GS-06 grade level.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Public Trust - Background Investigation
To apply for this position, you must provide a complete Application Package which includes:
All applicants are required to submit the following supporting document type(s):
VA Form 10-2850c - Application for Associated Health Occupations (required). http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf
- Information must be current not older than a year. Outdated and/or incomplete applications will be considered ineligible.
Resume: Your resume must include the following information for each job you list: Job title; Complete Work Place Addresses ; Duties (be as detailed as possible); Month and year start/end dates (e.g. June 2007 to April 2008); Full-time or part-time status, PRN (include hours worked per week) Information must be current not older than a year.
Applicants may also submit the following supporting document type(s), which may not be required for all applicants (if applicable):
·DD-214 - If claiming Veteran's Preference
·Other Veterans Document - VA Rating Letter
·SF-50 - If current Federal Employee
·Cover Letter - Optional
·OF-306 - Optional
·SF-15 - Optional
·Transcript - optional
Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Benefits for federal employees
Pay and leave
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 02/05/2018
to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
VA Central Texas Health Care System
1901 Veterans Memorial Drive
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. Department of Veterans Affairs - Agency Wide
Website : http://www.va.gov/
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.