**The Department does not sponsor non-immigrant work visas for this position.** An employee in this position performs unique technical operations and corrections to taxpayer accounts, computer generated listings, and inquiries. This involves extensive research and analysis through use of paper and electronic listings, PC programs, and OnBase. This position performs extensive reviews of documentation. This involves daily oral and written communication on technical details of tax rules and regulations.
Examples of Work
1. The position functions as a work leader and processes returns and/or refund claims. This includes performing the following on a semi-regular basis: opening mail, sorting of like tax forms, validation of documents, reconciliation of deposits, data entry and document preparation. 2. Edit and correction of tax returns and applications for various tax programs. 3. Written and telephone communication with taxpayers regarding the information contained on tax returns and refund claims. 4. Corrections of errors on tax returns through computer listings. These errors may be caused by incorrect information contained on a return or an error made in previous processing steps. 5. Training peers. 6. Sharing information, identifying possible problems and formulating solutions. 7. Educating taxpayers on various tax programs. 8. Assists with other functions as the need arises.
Qualifications / Requirements
REQUIREMENTS: Coursework, training, and/or experience in office/document processing work that involves using personal computers, web and PC based software applications, and other office equipment AND
one year of experience comparing and evaluation complex documents against a set of criteria for content and accuracy, researching and interpreting transaction records, and interacting with customers by phone and/or in person.
Knowledge, Skills and Abilities
Knowledge of: Web and PC software applications, general accounting principles, and business office procedures. Ability to: Communicate effectively by telephone, face-to-face, and in writing with tax preparers, taxpayers, co-workers, peers and supervisor. Research and analyze accounts; recognize errors during review of tax returns and reports. Apply various policies, procedures and instructions in the area of tax administration; work on broad assignments with responsibility for daily decision-making; organize and coordinate daily functions.
This link will direct you to information regarding the State of Nebraska's current benefits offered to permanent employees.
Describe your work leader experience.
Describe your knowledge and/or skills working with Excel and Word.
Describe your skills in communicating difficult tax matters to taxpayers or clients, and co-workers.
Describe your ability to apply policies and procedures in your daily tasks.
Describe your skill in account resolution, account research, and problem solving.
Describe your training and/or experience with comparing and evaluating complex documents against a set of criteria for content and accuracy.
Describe your experience interacting with customers by phone and in person.
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1526 K Street, Suite 100
Lincoln, Nebraska, 68508
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