Provides Parks visitors and other customers with accurate information regarding parks and parks rules. Acts as a liaison with County parks customers, ensuring a smooth and efficient operation. Patrols and monitors visitor activity within parks, assisting in enforcing park rules and regulations. Provides customer service functions and fosters positive public relations. Some positions will staff a fee both, collect gate receipts, calculate change, distribute park permits and accurately record park fees within assigned parks. Assists with light park maintenance duties. Participates in park interpretive tours and programs. Open, or assist with, opening and closing the parks. May assist with medical emergencies and rescues.
This is an entry level position in the Park Maintenance classification. This classification may require a flexible work schedule in order to meet the needs of the department.
Duties and Responsibilities
Provide visitors and other customers with accurate information regarding parks and parks rules. Provide customer service functions and foster positive public relations. Patrol and monitor visitor activity within parks, assisting in enforcing park rules and regulations. Report incidents, hazards, and violation of park rules. Some positions collect gate receipts, distribute permits and accurately record and safeguard park fees. Participate in park interpretive tours and programs. Performs traffic control within assigned park as needed. Assist with light maintenance duties as required, including restroom checks, spot clean as necessary, litter control within the parks and facility clean up and preparation. Some positions may perform additional maintenance duties as needed. Open, or assist with, opening and closing the parks Serve as a team member or independent worker on a variety of park projects or assignments. Assist with medical emergencies and rescues. Perform other job-related duties as assigned.
Education and Experience:
High School diploma or G.E.D. AND a combination of one (1) year of park, cash handling or customer service experience;
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License is required for some positions.
Customer service experience.
Bi-lingual in Spanish and English.
First Aid or CPR or Texas Department of State Health Services Emergency Medical Technician.
Knowledge, Skills, and Abilities:
Customer service. County parks locations and facilities. Policies, practices, procedures and terminology of assigned function. **MEMBERS ONLY**SIGN UP NOW***. Park rules and parks procedures on standard operations within assigned park. Some positions will require knowledge of Point of Sale (POS) system, cash handling, calculating change, and procedures of recordkeeping.
Providing quality customer service in a courteous and professional manner. Resolving conflicts. Dealing with a wide variety of situations using sound judgment in a calm, courteous manner. Problem solving and decision making. Time management. Strong interpersonal communication. Some positions require skill in operating a Point of Sale (POS) system, handling cash, calculating change, and skill in recording fees. Effective verbal and written communication.
Organize, plan and prioritize. Perform multiple tasks. Communicate verbally and in writing, and exercise tact and courtesy. Resolve user group disputes. Be self-directed, self-motivated and work independently and as a team member to accomplish parks objectives. Perform multitasking with frequent interruptions. Some positions require ability to accurately complete and record cash transactions. Understand and carry out verbal and written instructions. Learn and accurately disseminate park information, rules and regulations. Maintain effective working relationships with the general public, departmental clientele, representatives of outside agencies, and other County employees and officials.
Work Environment & Other Information
Physical requirements include the ability to lift/carry up to 20-50 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, reaching, twisting, client/customer contact, squatting to perform the essential functions. Subject to extreme temperatures, outside elements, noise, vibration, contact with dust, fumes and hazardous chemicals, foul odors, animal and human fecal matter, insects and rodents. Some positions require driving.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Must be willing to work outside in extreme temperatures and walk/hike on rough terrain on a daily basis.
This position does not include benefits.
Work Hours: Hours may vary. Works some holidays, nights and weekends
Six (6) positions available
Department: Transportation & Natural Resources
Location: **MEMBERS ONLY**SIGN UP NOW***. West District Parks
Criminal and Employment Background Check Required.
Employment at **MEMBERS ONLY**SIGN UP NOW***. comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.
2018 **MEMBERS ONLY**SIGN UP NOW***. Benefit Guide
In this valuable benefit resource guide
you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to **MEMBERS ONLY**SIGN UP NOW***. Employees and Retirees.
Employees may join the **MEMBERS ONLY**SIGN UP NOW***. Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.
Employees may enroll in a tax- free sheltered investment plan through payroll deduction.
Employees may sign up for direct bank deposit.
Employee Assistance Program
**MEMBERS ONLY**SIGN UP NOW***. provides a confidential counseling and referral service free of charge to county employees and their family.
Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.
Employee Health & Wellness Clinic
Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.
An average of eleven paid holidays are designated by the **MEMBERS ONLY**SIGN UP NOW***. Commissioners Court at the beginning of each fiscal year.
Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.
A limited number of assigned parking spaces are available to employees in the Courthouse Complex.
Full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:
January – March
3 personal holidays
July - September
1 personal holiday
April - June
2 personal holidays
October - December
New employees are eligible to take personal holidays after 90 days of employment. Retirement
**MEMBERS ONLY**SIGN UP NOW***. is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.
Employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.
Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.
Based on years of county service, full-time employees earn vacation time at the following rates:
0 to 5 years
4.0 hours per pay period
6 to 10 years
4.5 hours per pay period
11 to 15 years
5.0 hours per pay period
16 to 20 years
5.5 hours per pay period
21 plus years
6.0 hours per pay period
Part-time employees earn vacation leave on a pro-rated basis. Workers' Compensation
The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.
Are you available to work evenings, weekends and holidays?
Are you a current **MEMBERS ONLY**SIGN UP NOW***. Transportation and Natural Resources Parks employee?
Vacancies are located in the West District Parks which are located in the far outlying areas of western **MEMBERS ONLY**SIGN UP NOW***. with no public transportation available, i.e., Hamilton Pool, Pace Bend, Cypress Creek, Bob Wentz, etc. Do you have reliable transportation to and from assigned work location?
Do you have cash handling or cashier experience?
If yes, please describe your cash handling experience.
Are you willing to work outside in extreme temperatures and walk/hike on rough terrain on a daily basis?
This position has certain work environment and physical demands to perform the essential functions. Are you able to perform the duties of this position with or without a reasonable accommodation?
**MEMBERS ONLY**SIGN UP NOW***.
700 Lavaca Street, Suite 420
Austin, Texas, 78701
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