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Job Details

Program Manager Center Director

Company name
U.S. Small Business Administration

$127,367.00 to $164,200.00

Atlanta, GA

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Open & closing dates

Opening and closing dates





$127,367 to $164,200 per year

Pay scale & grade

GS 15

Work schedule


Appointment type



1 vacancy in the following location:

Atlanta, GA

Atlanta, GA

Relocation expenses reimbursed


This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S.

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Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America's economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency's mission - to promote the growth of small business - has not. Today, SBA is more vital than ever. We work in collaboration with partner organizations and use cutting-edge technologies and well-tested best practices to multiply our impact on small businesses. America's 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation's workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America's middle class.

By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.

You will serve as a Program Manager (Center Director) for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Field Operations Center East - FOCE in Atlanta, Georgia. As the Center Director, you will be responsible for planning, directing, managing, evaluating, and coordinating the implementation of the disaster loan program for all states east of the Mississippi River, and for Puerto Rico, and the Virgin Islands. You will supervise/manage staff assigned to various department functions/activities either personally or through subordinates.

FOCE is located in the heart of downtown Atlanta, GA, and is conveniently located near the MARTA train station.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

This position is also being announced under Merit Promotion Procedures, announcement # MP-18-008-FOCE-10159321.

In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement.

Learn more about this agency


As a Program Manager (Center Director) at the GS-0340-15, some of your typical work assignments may include:

Plans, directs, manages, evaluates, and coordinates the implementation of the disaster loan program for all states east of the Mississippi, and for Puerto Rico, and the Virgin Islands.

Determines appropriate staffing levels based on disaster activity, and manages staff to meet staffing needs.

Coordinates with FEMA where Presidential declarations have been requested; organizes damage surveys for disasters where Administrative declarations by SBA has been requested.

Operates and staffs Joint Field Offices and Disaster Recovery Centers in cooperation with state, local and Federal officials.

Provides recommendations to ODA Management Officials regarding a wide range of disaster loan program issues including disaster declaration recommendations, policies, procedures, business process improvements/standardization/consistency, workload/staffing requirements, etc.

Coordinates with other Center Directors in developing procedures and processes to respond consistently to all types of disasters in cooperation with State, Local, and Federal officials.

Serves as spokesperson to, and communicates in writing with, other government agencies, top business officials and Congressional staff and committees to influence or obtain or convey information.

Supervises Field Operations, Public Affairs, Information Technology (IT), and Administrative/support staff either personally or through subordinate supervisors.

Travel Required

Occasional travel - On occasion, especially during times of substantial disaster activity, you will be required to work overtime and/or travel with little or no advance notice.

Supervisory status


Promotion Potential


Job family (Series)

0340 Program Management



Conditions of Employment

U.S. citizenship is required.

You must be able to obtain and maintain a Government travel credit card.

Favorable background investigation and credit check are required.

Credit Score must be at least 500.

You may be required to complete a one-year probationary period.

A one-year supervisory/managerial probationary period may be required.


Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

You must meet all qualification requirements by the closing date of this announcement.


To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated Ineligible for that grade level.

GS-15: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-14 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

Developing or implementing and communicating the strategy, vision and direction of an organization, such as a Federal, State or local government program office, department or field office;

Overseeing, managing, or advising on the day-to-day operations of a disaster or loan-making organization/program; *Analyzing and making recommendations or decisions on workload distribution and staffing requirements;

Writing communications for internal and external customers to convey information such as policies, guidelines, operating procedures, position statements, funding requests/justifications, etc.; and

Communicating orally, or representing the organization, in meeting with high level government officials or private sector executives.




GS-15: There are no educational substitutions for this series and grade.

Additional information

If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.

For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated Ineligible, or you may be placed in a lower category. Third, your name will be placed in one of the three following categories: Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.

Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.

Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Administration and Management, Human Capital Management, Partnering, and Planning and Evaluating

Background checks and security clearance

Security clearance

Public Trust - Background Investigation

Required Documents

Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume showing hours worked per week, dates of employment, and duties performed.

2. Completed Questionnaire

Preview at:

3. Other supporting documents, such as: Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)

Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)


Your latest resume submitted for this position will be used to determine qualification determinations and supersedes previous submissions.


1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):

If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a fully successful rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.

2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, Application for 10-Point Veterans' Preference plus the proof required by that form.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on 03/26/2018 to receive consideration.

To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.

You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.

You will receive an email notification when your application has been received for the announcement.

To verify the status of your application, log into your USAJOBS account

, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.

Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information

John Anthony John Anthony


(703) 487-8100



Field Operations Center East - FOCE

101 Marietta Street NW, Suite 700

Atlanta, GA


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Small Business Administration
Website :

Company Profile
Learn about the origins of the U.S. Small Business Administration. Since its founding on July 30, 1953, the U.S. Small Business Administration has delivered millions of loans, loan guarantees, contracts, counseling sessions and other forms of assistance to small businesses. SBA was officially established in 1953, but its philosophy and mission began to take shape years earlier in a number of predecessor agencies, largely as a response to the pressures of the Great Depression and World War II. Early Versions of SBA The Reconstruction Finance Corporation (RFC), created by President Herbert Hoover in 1932 to alleviate the financial crisis of the Great Depression, was SBA's "grandparent"; The RFC was basically a federal lending program for all businesses hurt by the Depression, large and small. It was adopted as the personal project of Hoover's successor, President Franklin D. Roosevelt, and was staffed by some of Roosevelt's most capable and dedicated workers. Concern for small business intensified during World War II, when large industries beefed up production to accommodate wartime defense contracts and smaller businesses were left unable to compete. To help small business participate in war production and give them financial viability, Congress created the Smaller War Plants Corporation (SWPC) in 1942. The SWPC provided direct loans to private entrepreneurs, encouraged large financial institutions to make credit available to small enterprises, and advocated small business interests to federal procurement agencies and big businesses. The SWPC was dissolved after the war, and its lending and contract powers were handed over to the RFC. At this time, the Office of Small Business (OSB) in the Department of Commerce also assumed some responsibilities that would later become characteristic duties of SBA. Its services were primarily educational. Believing that a lack of information and expertise was the main cause of small business failure, the OSB produced brochures and conducted management counseling for individual entrepreneurs. Congress created another wartime organization to handle small business concerns during the Korean War, this time called the Small Defense Plants Administration (SDPA). Its functions were similar to those of the SWPC, except that ultimate lending authority was retained by the RFC. The SDPA certified small businesses to the RFC when it had determined the businesses to be competent to perform the work of government contracts. By 1952, a move was on to abolish the RFC. To continue the important functions of the earlier agencies, President Dwight Eisenhower proposed creation of a new small business agency -- Small Business Administration (SBA). The Founding of SBA In the Small Business Act of July 30, 1953, Congress created the Small Business Administration, whose function was to "aid, counsel, assist and protect, insofar as is possible, the interests of small business concerns."; The charter also stipulated that SBA would ensure small businesses a "fair proportion"; of government contracts and sales of surplus property. By 1954, SBA already was making direct business loans and guaranteeing bank loans to small businesses, as well as making loans to victims of natural disasters, working to get government procurement contracts for small businesses and helping business owners with management and technical assistance and business training. The Investment Company Act of 1958 established the Small Business Investment Company (SBIC) Program, under which SBA licensed, regulated and helped provide funds for privately owned and operated venture capital investment firms. They specialized in providing long-term debt and equity investments to high-risk small businesses. Its creation was the result of a Federal Reserve study that discovered, in the simplest terms, that small businesses could not get the credit they needed to keep pace with technological advancement. In 1964, SBA began to attack poverty through the Equal Opportunity Loan (EOL) Program. The EOL Program relaxed the credit and collateral requirements for applicants living below the poverty level in an effort to encourage new businesses that had been unable to attract financial backing, but were nevertheless sound commercial initiatives. SBA Today SBA has grown significantly in terms of total assistance provided and its array of programs have been tailored to encourage small enterprises in all areas. SBA's programs now include financial and federal contract procurement assistance, management assistance, and specialized outreach to women, minorities and armed forces veterans. SBA also provides loans to victims of natural disasters and specialized advice and assistance in international trade.

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