U.S. Department of Veterans Affairs - Agency Wide
$37,459.00 to $48,691.00
Open & closing dates
$37,459 to $48,691 per year
Pay scale & grade
1 vacancy in the following locations:
Overland Park, KS
Show more locations (4)
Excelsior Springs, MO
Kansas City, MO
Relocation expenses reimbursed
This job is open to
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
OUR MISSION: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.
Our patients depend on us and we depend on professionals like you.
If you are interested in being a part of a LEAN organization and putting other's needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis. Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure. Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.
With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement. In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount.
As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at www.thinkkc.com.
This is an open-continuous announcement for current, permanent federal employees. Candidates will be referred as positions become available for each location.
Learn more about this agency
Applicants that select the Kansas City location on this announcement can be considered for any of the following areas: BOS, GEC, Mental Health, Primary Care, Radiology, and Transition (Department descriptions below). Those who apply to a Community-Based Outpatient Clinic will only be considered for positions under BOS and GEC.
Due to the nature and requirements of this position, previous experience working in a clinical setting is extremely necessary.
BOS: Works under the supervision of Business Operations Service (BOS) as support for various clinics. Provides the healthcare needs for an assigned panel of patients. Works collaboratively to provide a robust interdisciplinary approach to care. Incumbent can be assigned to a variety of clinics within the Main KCVAMC Campus or to one of the CBOCs.
GEC: Geriatric and Extended Care Service Line (GEC) AMSA's are supervised by the Section Department Chief. Incumbent will be the primary point of contact for their assigned CBOC: Honor Annex (Kansas City), Excelsior Springs, Belton and Paola.
MENTAL HEALTH: AMSA's for the Mental Health Service are under the supervision of the Service Chief of Mental Health. Requires knowledge of the facility regulations, policies, and procedures to confirm patient appointments. As needed, the AMSA should be able to provide coverage in various clinics within the Mental Health service line: Substance Abuse Residential Rehabilitation Treatment Program/Substance Treatment Outpatient Program (SARRTP/STOP), Compensated Work Therapy (CWT), and Post-Traumatic Stress Disorder Outpatient Clinic (PCT).
PRIMARY CARE: AMSA for the Primary Care Telehealth Program is under the supervision of the Facility Telehealth Coordinator. Performs clerical duties such as answering telephones, schedule/cancel/reschedule/no-show patient and provider side Telehealth appointments and provide service utilization review to make necessary schedule adjustments.
RADIOLOGY: AMSA's in the Radiology Service Line are under the supervision of the Radiology Health System Specialist. Requires practical knowledge of medical terminology and procedures common to each modality, department procedures. Analytical ability, judgment discretion, and dedication to customer service are required daily to carry out the functions of this position.
TRANSITION: AMSA's located within the Transition Department are supervised by the Transition Department Supervisor/Social Work Executive. Transition Team provides interdisciplinary inpatient discharge planning, outpatient medical case management, palliative care and spiritual support services to Veterans.
Major AMSA Duties include but are not limited to: Serves as the front line of contact with patients. Sets the tone for the quality of healthcare and services at the VA. Incumbent must utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner.
Interviews patients to obtain information needed to determine eligibility and obtain pre-approval from the insurance company to process billings.
Receives and screens telephone calls in a courteous and timely manner using privacy rules and established clinic processes. Forwards calls to team members as needed and/or take messages as needed.
Processes first party requests for medical records and written (faxed) requests for medical information from hospitals and/or doctors. Contacts professional staff to obtain information necessary to respond to requests when not available in established records.
Identifies incomplete information daily and communicates finds to providers to facilitate accurate workload credit and revenue collection.
Supports patient safety standards and correctly identifies all patients through use of two forms of identification, Veterans Identification Card (VIC) and social security card.
Participates in the daily huddles and weekly meetings with each assigned team for patient care planning and management.
Performs the function of Patient Health Coach by working with patients prior to a face-to-face visit, post visit follow-up, and between visits. Activities can include setting a visit agenda, checking on medication use, ensuring needed testing is conducted, self-management skill building, and overall enhancing the patient experience with the visit.
Manages position responsibilities by setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs with little supervision.
Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers and other administrative and professional staff.
Work Schedule: Various Tours- Schedule to be set by Supervisor.
Functional Statement: Advanced Medical Support Assistant
Who May Apply
This job is open to…
Current Federal Employees
Questions? This job is open to 1 group.
Job family (Series)
0679 Medical Support Assistance
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Physical Requirements: This position is a moderately sedentary position, with work being performed at a desk with computer. No special physical qualifications are required to perform the work, however, emotional stability is required to make sound decisions and resolve crisis situations. The work requires ability to move around the office and to carry such items as records, books, and equipment.
Selected applicants will be required to complete an online onboarding process.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education
(1) Experience - six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education - one year above high school; or
(3) Experience/Education Combination - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency - MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j.
Preferred Experience: Knowledge of Current AMSA Practices. Experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current AMSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
Quality of Experience. Experience is only qualifying if the experience is at a level comparable to AMSA experience at the next lower grade level (GS-05). Experience must be in a clinical setting involving administrative assistance and collaboration with medical staff. Part-time experience as a AMSA is creditable according to its relationship to the full-time workweek. For example, a AMSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
In addition to the Basic Requirements, candidates must meet the following for the GS-06 Grade level.
GS-06 Level: Candidates must have one (1) year of experience equivalent to the next lower grade level GS-05 and must demonstrate the following:
1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: A Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679 located at the Human Resources office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/
. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Background checks and security clearance
To apply for this position, you must provide a complete Application Package which includes:
SF50, Notification of Personnel Action: This announcement is open to current federal employees or Career Reinstatement eligibles. (REQUIRED)
VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search
. (Required upon Selection)
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/31/2018 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Kansas City VA Medical Center
4801 Linwood Boulevard
Kansas City, MO
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the U
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. Department of Veterans Affairs - Agency Wide
Website : http://www.va.gov/
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.