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Job Details

Medical Support Assistant

Company name
U.S. Department of Veterans Affairs - Agency Wide

$26,755.00 to $43,688.00

Paola, KS

Apply for this job


Open & closing dates





$26,755 to $43,688 per year

Pay scale & grade

GS 00

Work schedule


Appointment type



8 vacancies in the following locations:

Overland Park, KS

1 vacancy

Paola, KS

1 vacancy

Shawnee, KS

1 vacancy

Belton, MO

1 vacancy

Show more locations (4)

Excelsior Springs, MO

1 vacancy

Kansas City, MO

1 vacancy

Nevada, MO

1 vacancy

Warrensburg, MO

1 vacancy

Relocation expenses reimbursed


This job is open to

Federal employees

Current or former competitive service employees, including:

Merit promotion

Career Transition (CTAP, ICTAP, RPL)



Announcement number


Control number





OUR MISSION: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.

Our patients depend on us and we depend on professionals like you.

If you are interested in being a part of a LEAN organization and putting other's needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis. Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure. Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.

With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement. In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount.

As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at

This is an open-continuous announcement for current, permanent federal employees. Candidates will be referred as positions become available for each location.

Learn more about this agency


Applicants that select the Kansas City location on this announcement can be considered for any of the following areas: ADPCS, BOS, GEC, Mental Health, NVCC, Logistics or Radiology (Department descriptions below). Those who apply to ta Community-Based Outpatient Clinic will only be considered for positions under BOS.

ADPCS: MSA's for Nutrition & Food Services (N&FS) are within the Associate Director for Patient Care Services (ADPCS) at the Kansas City VA Medical Center and supervised by the Supervisory Dietitian of N&FS. In addition to the major duties of the MSA, the incumbent will assist in various office tasks including ordering supplies needed for administrative operations.

BOS: MSA's for the Business Operations Service at the Kansas City VAMC are under the supervision of the Supervisory Medical Administration Specialist. The primary purpose is to perform clerical duties such as answering telephones, schedule/cancel/reschedule/no-show patient appointments. Incumbent can be assigned to a variety of clinics within the Main KCVAMC Campus or to one of the Community-Based Outpatient Clinics: Johnson County, Paola, Belton, Warrensburg, Excelsior Springs, or Honor Annex.

GEC: MSA's for the Geriatric and Extended Care Service Line (GEC) at the Kansas City VA Medical Center are supervised by the Section Department Chief. In addition to the major duties of the MSA, the incumbent serves as the primary scheduler and receptionist for the Physical Medicine and Rehabilitation clinic.

MENTAL HEALTH: MSA's in the Mental Health Department at the Kansas City VAMC are under the supervision of the Service Chief of Mental Health. The MSA's primary purpose is to receive patients/family members/visitors in person or telephonically, recording and routing correspondence, scheduling, manage orders/request for specialty and/or diagnostic services. Incumbents will be assigned to support Mental Health Administration.

NVCC: MSA'S in the Non-VA Care Section are under the supervision of the Supervisory Program Specialist. In addition to the MSA major duties, incumbents will be trained to be champions of the CHOICE program. They will spend large amounts of time on the telephone with Veterans, helping them navigate different programs available to the Veteran. He/she acts as a liaison between the veteran and the Non-VA care providers regarding Non-VA Care scheduling, authorization, and eligibility.

LOGISTICS: MSAs for Prosthetics Services within the Logistics Service line at the Kansas City VA Medical Center. This position is under the supervision of the Chief of Prosthetics. In addition to MSA major duties, the primary duties are to provide Prosthetic support by screening requests, receiving special orders, stock items and mail for distribution.

RADIOLOGY: MSA's in the Radiology Service Line at the Kansas City VA Medical Center are under the supervision of the Radiology Health System Specialist. In addition to the major duties of the MSA, the primary purpose involves technical work concerned with processing CDs with patient images and reports, and scheduling patient appointments. Work requires practical knowledge of medical terminology and procedures common to each modality, department procedures for the scheduling patient appointments, and HIPAA procedures regarding release of patient information. Analytical ability, judgment discretion, and dedication to customer service are required daily to carry out the functions of this position.

Major MSA Duties include but are not limited to: Maintains and monitors patient appointment schedules for the facility, communicates delays in scheduled appointments to the appropriate staff and patients, and coordinates with other clinics and specialties.

Re-schedules, cancels, processes no-shows and recall reminders.

Receives patients/family members/visitors in person or telephonically.

Types administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.

Enters and/or retrieves information and data from the Clinical Information System. Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).

Refers eligibility enrollment and means test when necessary to the appropriate area.

Upon leaving the outpatient clinic area, the MSA ensures that patients are scheduled per physical order requisition.

Work Schedule: Various Tours- Days and Hours to be set by Supervisor.

Functional Statement: Medical Support Assistant

Travel Required

Not required

Supervisory status


Promotion Potential


Who May Apply

This job is open to…

Current Federal Employees

Questions? This job is open to 1 group.

Job family (Series)

0679 Medical Support Assistance



Conditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work; however, there may be some walking, standing, bending, carrying of light items such as papers, books and small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

Selected applicants will be required to complete an online onboarding process.


Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education

(1) Experience - six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education - one year above high school; or

(3) Experience/Education Combination - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

English Language Proficiency - MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j.

Preferred Experience: Experience in a hospital or clinic setting with the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:

GS-3 MSA (Entry Level)

Experience or Education. None beyond the basic requirements.

GS-4 MSA (Developmental Level)

Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school. Candidates must also demonstrate the following Knowledge, Skills, and Abilities:

Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

Ability to use various types of office automation equipment and software.

Ability to set up, organize, and maintain record systems.

GS-5 MSA (Full Performance Level)

Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. Candidates must also demonstrate the following Knowledge, Skills, and Abilities:

Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

Knowledge of basic medical terminology.

Ability to make appointments in a clinical setting.

Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

Ability to communicate effectively and professionally with employees at varying grade levels.

Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

References: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard, which can be found at in the local Human Resources Office.

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. Selection at a lower grade level does not guarantee promotion to the full performance level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:

. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Background checks and security clearance

Security clearance


Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:


SF50, Notification of Personnel Action: This announcement is open to current federal employees or candidates with Career Reinstatement status. (Required)

VA Form 10-2850c Application for Associated Health Occupations can be found at:

. (Required upon Selection)

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist

to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Cover Letter



Performance Appraisal

Disability Letter





Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/31/2018 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,

, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Amanda Richmond


816-861-4700 X53837



Kansas City VA Medical Center

4801 Linwood Boulevard

Kansas City, MO


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the U


Help Center

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department of Veterans Affairs - Agency Wide
Website :

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

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