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Public Safety Dispatcher Oa

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$37,223.00 to $48,385.00

Leesville, LA


Open & closing dates

Opening and closing dates





$37,223 to $48,385 per year

Pay scale & grade

GS 6

Work schedule


Appointment type



1 vacancy in the following location:

Fort Polk, LA

Fort Polk, LA

Relocation expenses reimbursed


This job is open to

Federal employees - Competitive service

Current or former competitive service federal employees.

Military spouses


Clarification from the agency

See Who May Apply in the Qualifications section for more information on who is eligible to apply for this position.

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About the Position: This is a Public Safety Dispatcher (OA) position located in the Installation Management Command, Fort Polk, Louisiana. The surrounding community is comprised of the towns of Leesville, DeRidder, New Llano, and Anacoco. The nearest cities are Alexandria (45 miles northeast) and Lake Charles (55 miles south). The area is considered rural with the Kisatchie National Forest, which offers hunting and recreational activities, located nearby. Also located nearby are Toledo Bend Lake, Vernon Lake and Anacoco Lake for those interested in fishing, boating, swimming, etc.

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Provide continuous telephone contact with caller, when appropriate during emergency situations and give instructions regarding what to do, and what not to do, prior to the arrival of pre-hospital care providers

Conduct initial screening to analyze the situation, determining if the request is emergent or non-emergent in nature

Monitor and/or operate electronic security systems involving numerous alarm panels/monitors, call-boxes, maintenance-related items, intrusion detection systems, video motion detection systems, and various security alarms

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Job family (Series)

2151 Dispatching



Conditions of Employment

This position requires the services of a fully qualified typist.

This position requires the ability to obtain and maintain, within 6 months of employment, a current DoD Telecommunicator I and II (or equivalent), DoD Hazmat Awareness levels and Emergency Medical Dispatch certification.

This position requires the ability to obtain and maintain, within 3 months of employment, a Louisiana State NCIC Operator Certification.

This position requires the ability to obtain and maintain, within 6 months of employment, a Cardiopulmonary Resuscitation Certification.

This position requires successful completion of a pre-appointment physical examination.

This position requires working 12-hour rotating shifts which includes days, nights, weekends and holidays.

This position requires wearing a uniform.

This is a ?Mission Essential? position not subject to administrative dismissal in emergencies created by inclement weather conditions or emergency situations as appropriate.

This position required the ability to obtain and maintain SECRET security clearance.

This position requires business travel/TDY up to 5% of the time.


Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility

for an extensive list of document requirements for all employment authorities.

Current Department of Army Civilian Employees

Executive Order (E.O.) 12721

Interagency Career Transition Assistance Plan

Military Spouses, under Executive Order (E.O.) 13473

Non-Appropriated Fund Instrumentality (NAFI)

Priority Placement Program (PPP), Program S (Military Spouse) registrant

Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document

Specialized Experience: One year of specialized experience which includes work that involves 1) dispatching fire, police and emergency medical services as needed on the initial response to the scene of the incident and serve as initial point of telephone contact for the public seeking emergency/non-emergency fire/police/medical services; 2) preparing and maintaining a properly documented communication log of all incoming telephone calls and incoming/outgoing radio transmissions; 3) monitoring Closed Circuit Television (CCTV) screens trained on sensitive areas/critical assets for a variety of security reasons; 4) recording prescribed information for call back/identification purposes; 5) determining priority of response and surveying the area where the services are required for available responding units and maintaining records of all service calls.This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

You will be evaluated on the basis of your level of competency in the following areas:

Customer Service

Decision Making

Technical Competence

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).


Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.

You will be required to provide proof of U.S. Citizenship.

Two year trial/probationary period may be required.

Appointment is subject to the completion of a favorable suitability or fitness determination, as determined by a background investigation.

Direct deposit of pay is required.

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant

information sheet.

This is a Career Program (CP) 24 position.

Multiple positions may be filled from this announcement.

Salary includes applicable locality pay or Local Market Supplement.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on OPM's Career Transition Resources website

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package

(resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Background checks and security clearance

Security clearance


Required Documents

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist

and Proof of Eligibility

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement.

If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.

For additional information see: What to include in your resume

2. Other supporting documents: Cover Letter, optional

Most recent Performance Appraisal, if applicable

Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility

document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.

Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 03/15/2018 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application ( ****Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center

To verify the status of your application, log into your USAJOBS account (****all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ****.

If you are unable to apply online or need to ****






Fort Polk, LA


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Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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U.S Department of the Army .
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