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Juvenile Shift Supervisor

Austin, TX

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Job Summary
Responsible for shift activities on an assigned shift at the Juvenile Detention facility. Provides orientation for juveniles entering detention. Plans and coordinates daily living activities and ensures that health, safety and welfare measures and procedures are carried out by shift members and residents. May supervise evening and weekend personnel. May be assigned oversight of the facility in the absence of higher level management.
Distinguishing Characteristics:
This is a job classification within the Senior Management/Middle Management job family. Provides supervision to clients who have been placed in the juvenile facility by the Court system. Provides supervision to Juvenile Officer positions of various types. Duties performed are of a more complex nature and type. Incumbents in this classification typically functions as a working lead over the activities of other positions in addition to the normal range of duties. May require work in secure facilities. Remains on-call 24 hours a day, seven days a week. This classification may require a flexible work schedule in order to meet the needs of the department.
Duties and Responsibilities
Supervises shift activities within the juvenile facility, including assigned personnel, assigns tasks to shift workers and schedules part-time employees. Conducts mandatory training sessions and staff meetings. Assumes responsibility during assigned shift for juveniles detained in the detention facility. Provides orientation for juveniles entering the system during the shift, and programs and coordinates daily living activities for the residents, including health and personal hygiene, counseling, recreation, education and social experiences. Maintains chronological logs concerning juveniles, including medical and emotional conditions. Writes reports and communicates significant observations to the staff, parents, attorneys, and judges. Ensures that chronological records of the juveniles in the facility are updated daily at the end of the shift. Inspects and maintains safety, sanitation and security of the facilities, and ensures that all policies and procedures regarding safety, sanitation and security of residents and staff are followed. Establishes probable cause and makes decisions to detain youth. Researches and maintains current knowledge of family law, counseling, treatment techniques, and departmental policies and procedures. Maintains current knowledge of available community resources for making referrals. Receives data and processes information concerning juveniles. Participates in in-service training and continuing education. Maintains records and generates statistical and other reports, as required. Ensures that all incident and medical reports are written and distributed to appropriate persons at the end of each shift. Ensures that appropriate persons are contacted in the event of a dorm incident or medical emergency. Communicates with law enforcement agencies, correctional agencies, attorneys and families as needed. Counsel's residents and shift members. Conducts employee job performance evaluations, trains, supervises, recommends and carries out disciplinary action for line staff, in conjunction with the manager. Conducts research and recommends programs and policies. Investigates resident and line staff complaints and recommends appropriate action. Classifies and updates juveniles according to policy to determine level of supervision and placement. Conducts grievance resolution with residents to ensure staff is in compliance with progressive discipline model and policies, procedures, laws and standards. May screen cases referred to the Court and take appropriate action. Performs other job-related duties as assigned.
Minimum Requirements
Education and Experience:
Bachelor's degree in Criminal Justice or in one of the Social or Behavioral Sciences, Social Work, Sociology, Psychology, Counseling or a directly related field AND four (4) years increasingly responsible experience in probation, community corrections, social services or related work, including one (1) year mid- to senior level lead, supervisory or management experience;


Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Must be at least 21 years of age.
Certification as a Juvenile Probation Officer and Detention Officer or eligible for certification within six (6) months of date of hire, including successful completion of Cardio-pulmonary Resuscitation (CPR) Certification, First Aid and Handle with Care (state approved physical restraint technique).
Valid Texas Driver's License.

Bilingual in English and Spanish

Knowledge, Skills, and Abilities:
Knowledge of:
Supervisory principles, practices and techniques. Policies, practices, procedures and legal terminology related to Court system. Federal, State, Local and County applicable laws, rules, regulations and applicable juvenile justice system standards and procedures. Standard practices in area of assignment. Psychological concepts of good behavior, social adjustment and emotional stability. Standard counseling techniques. Safety and security techniques and standards. Physical restraint techniques to control aggressive behavior. First aid techniques. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
Skill in:
Training, supervising and reviewing the work of others. Monitoring and responding to client behavior. Problem-solving and decision-making. Interviewing clients. Both verbal and written communication.
Ability to:
Train, guide, organize and assign the work of others. Make investigations and report the results clearly, accurately and impartially. Gather, analyze and evaluate facts to develop individual program plans and appropriate case dispositions. Develop, analyze and interpret policies and procedures. Deal effectively with mentally disturbed, hostile and aggressive individuals. Manage time well, perform multiple tasks and organize diverse activities. Research, compile, analyze, interpret and prepare a variety of fiscal, statistical and administrative reports. Perform in a stressful environment while maintaining a professional manner. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
Work Environment & Other Information
Physical requirements include the ability to lift/carry up to 50-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Requires exposure to hostile behavior from clients. May be subject to contact with noise, vibration, fumes, foul odor, dirt, dust, mist, gases and poor ventilation. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to stressful environment and client and customer contact for extended periods of time.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8:00 AM to 5:00 PM; Monday through Friday
Works some holidays, nights and weekends

Department: Juvenile Probation

Location: 2515 S. Congress Ave., Austin

Physical and Psychological Exam Required
Drug Test Required
Criminal, Driving, Education and Employment Background Check Required.
Employment at **MEMBERS ONLY**SIGN UP NOW***. comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.
2018 **MEMBERS ONLY**SIGN UP NOW***. Benefit Guide
In this valuable benefit resource guide
you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to **MEMBERS ONLY**SIGN UP NOW***. Employees and Retirees.
Credit Union
Employees may join the **MEMBERS ONLY**SIGN UP NOW***. Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.
Deferred Compensation
Employees may enroll in a tax- free sheltered investment plan through payroll deduction.
Direct Deposit
Employees may sign up for direct bank deposit.
Employee Assistance Program
**MEMBERS ONLY**SIGN UP NOW***. provides a confidential counseling and referral service free of charge to county employees and their family.
Employee Organizations
Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.
Employee Health & Wellness Clinic
Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.
An average of eleven paid holidays are designated by the **MEMBERS ONLY**SIGN UP NOW***. Commissioners Court at the beginning of each fiscal year.
Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.
A limited number of assigned parking spaces are available to employees in the Courthouse Complex.
Personal Holidays
Full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:
January – March
3 personal holidays
July - September
1 personal holiday
April - June
2 personal holidays
October - December
New employees are eligible to take personal holidays after 90 days of employment. Retirement
**MEMBERS ONLY**SIGN UP NOW***. is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.
Sick Leave
Employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.
Tuition Refund
Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.
Based on years of county service, full-time employees earn vacation time at the following rates:
0 to 5 years
4.0 hours per pay period
6 to 10 years
4.5 hours per pay period
11 to 15 years
5.0 hours per pay period
16 to 20 years
5.5 hours per pay period
21 plus years
6.0 hours per pay period
Part-time employees earn vacation leave on a pro-rated basis. Workers' Compensation
The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.
Do you have a Bachelor's Degree or higher?
If yes, please provide degree area.
How many years of experience do you have in Social Services or a directly related field?
0 to 2 years
3 to 5 years
6 to 10 years
11 years or more
Please describe your experience in this area.
How many years of experience do you have in Community Corrections or a juvenile agency?
0 to 2 years
3 to 5 years
6 to 10 years
11 years or more
Please describe your experience in this area. (Put N/A if you do not have any experience.)
How many years of juvenile agency experience do you have? Be sure your response is supported in the employment history section of the job application.
0 to 2 years
3 to 5 years
6 to 10 years
11 years or more
Please describe your experience in this area. (Put N/A if you do not have any experience.)
Do you have at least one year of mid to senior level supervisory or management experience?
If yes, please describe your experience in this area. (Put N/A if you do not have any experience.)
Are you currently a **MEMBERS ONLY**SIGN UP NOW***. Juvenile Probation Employee?
Have you ever been the subject of an investigation and/or an alleged perpetrator in a sexual abuse and/or sexual harassment investigation?
If yes, please explain. If no, please put NA.
Have you been convicted of a Class A or Class B Misdemeanor in the past five (5) years (including deferred adjudication sentence)?
If yes, provide offense description and date of conviction. If no, please put N/A.
Have you been convicted of a felony within the past ten (10) years (including a deferred adjudication sentence)?
If yes, provide offense description and date of conviction. If no, please put N/A.
Required Question
700 Lavaca Street, Suite 420
Austin, Texas, 78701
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