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Job Details

Social Services Assistant

Company name
U.S. Department of Veterans Affairs - Agency Wide

$41,365.00 to $53,773.00

Canandaigua, NY

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Open & closing dates

Opening and closing dates





$41,365 to $53,773 per year

Pay scale & grade

GS 7

Work schedule


Appointment type



1 vacancy in the following location:

Canandaigua, NY

Canandaigua, NY

Relocation expenses reimbursed


This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.

Federal employees - Competitive service

Current or former competitive service federal employees.

Individuals with disabilities

Internal to an agency

Current federal employees of this agency.

Military spouses

Peace Corps & AmeriCorps Vista


Federal employees - Excepted service

Current excepted service federal employees.

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Announcement number


Control number





The Social Services Assistant (SSA) works within the Veterans Crisis Line (VCL ) to assist in the delivery of resource connection, telephone triage and support to the VCL telephone responders who need assistance. These positions will be located at the Canandaigua VA Medical Center in Canandaigua, NY.

Work Schedule: Varied work schedule to include evenings, night shifts, weekends and holidays.

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Social Services Assistant/08160A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Learn more about this agency


Some of the major duties of this position are:

Assists in implementing triage telephone services to callers on a national level;

Providing support for the identification for Veterans families and Veterans at high risk or burden and stress;

Coordinates enhanced care as indicated with Supervisory Health Science Specialist, and Program Management guidance;

Functions as a point of contact for the VCL Responders, national outside emergency services and national VA contacts;

Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency assistance or contact information to Veterans;

Relays mental health assessment in formation as well as problem solving to locate Veterans using various internet resources as well as location resources;

Directly negotiates assistance for Veterans by relaying pertinent facts, important circumstances, such as whether the Veteran has a gun or is displaying threatening behavior, etc;

Contacts Suicide Prevention Coordinators nationally through written correspondence and telephone calls;

Conducts follow-up chart checks to ensure Veterans' consults are not lost in transition to local VA's;

Presents real time reports to Crisis Responders and Supervisory Health Science Specialist of the Crisis Line/Call Center, as required, ensuring Veterans receive proper emergency intervention in any location in the country and abroad;

Prepares and maintains case records in accordance with established guidelines;

All other duties as assigned.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


Job family (Series)

0186 Social Services Aid And Assistant

Similar jobs

Assistants, Family Service

Assistants, Social Service

Community And Social Service Specialists, All Other

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Social Service Assistants



Conditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to background/security investigation


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/03/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing a wide variety of duties in support of professional Mental Health Providers.

Providing assistance and services as prescribed for individual cases by Mental Health Providers in conjunction with their professional treatment.

Linking emergency services to individuals, and the individual's family members, who are in immediate suicidal crisis.

Communicating and working side by side with responders that are engaged with suicidal callers in order to identify the individual, their location, and ultimately initiate a rescue handling selected referrals to social and health facilities.

Obtaining and compiling data and similar types of work, maintaining communications in and a calm demeanor in high risk, high stress situations. (Such as a 911 dispatcher, police dispatcher, aid or assistant to professional or associate staff engaged in work of a social services nature in private, public welfare, government program, or community organizations, or in voluntary activities dealing with issues in mental health)

Enter call information into specific applications on the computer.

Assisting professional or specialist staff working with individuals who are addicted to or abuse alcohol and/or drugs. OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed one (1) full year of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree in a field related to the work of a Social Service Assistant. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts are required at the time of application.. OR,

Combination: An equivalent combination of specialized experience and successfully completed graduate education with courses directly related to the position as described for the GS-07 level that demonstrates your ability to perform the duties of this position is fully qualifying. If you qualify based on a combination, your experience must be documented and you must submit transcripts with your application.

You will be rated on the following Competencies for this position:


Interpersonal Effectiveness

Manages and Organizes Information

Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary; typically work is accomplished in an office type setting. However, they be some walking, standing, bending and carrying of light items.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Selected applicants will be required to complete an online onboarding process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions


If you are unable to apply online view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance


Required Documents

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Resume: A resume describing your job-related qualifications is required and must be in English. It should contain each position title, grade (if Federal), your duties, accomplishments, the dates you held each position in mm/yy format, the number of hours worked per week, and salary so we may best assess your qualifications. If more than one resume is received, only the last resume received and processed will be reviewed.

Transcripts: A copy of your transcripts showing degree and confer date. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, name of the school, the date and degree that was awarded. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

SF-50, Notification of Personnel Action (Current/Former Federal Employees): Your non-award SF-50 should show your competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. In some instances, you may need to submit more than one SF-50 to show your highest grade held on a permanent basis or the full performance level of your current position, whichever is higher.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist

to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Cover Letter




Other Veterans Document





Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/03/2018 to receive consideration. To preview the questionnaire click

To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,

, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Ilana Justice Ilana Justice


(785) 350-3961



VHA Member Services

3401 SW 21st St Bldg 9

Topeka, KS


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department of Veterans Affairs - Agency Wide
Website :

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

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