Office of the Chief Information Officer
$74,075.00 to $96,297.00
Open & closing dates
$74,075 to $96,297 per year
Pay scale & grade
Full-Time - Career/Career Conditional
Permanent - Full-time
1 vacancy in the following location:
Saint Louis, MO
Relocation expenses reimbursed
This job is open to
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
Internal to an agency
This job is open to current employees of this agency.
This vacancy is located in the Technical Support Division, Central Region Branch.
Learn more about this agency
As an Information Technology Specialist, you will:
Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff.
Manage and deploy workstations through entire life cycle. Perform workstation troubleshooting and may work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with the affected organization to procure a replacement system or parts.
Work with users to ensure they can meet two-factor authentication policies for secure access to the network. Notify managers if there are problems outside their control (i.e., needs a LincPass card, etc.).
Provide initial data network support to users by working with network operations support staff to help troubleshoot basic network issues, isolate problems with network components, performing setup and limited maintenance, and support cable installations as needed.
Enterprise VTC – Provides Video Teleconference (VTC) support to include “First-level” support for all conference issues, assisting users as necessary, and checking and maintaining all device connections.
Occasional travel - Occasional travel may be required.
Who May Apply
This job is open to…
All candidates who are:
1. Current USDA Office of the Chief Information Officer (OCIO) internal employees who are qualifying as Status Eligibles
, on an appointment through the program for the employment of disabled individuals, or currently serving on a V.R.A
3. Land Management employees eligible under Public Law 114-47
Questions? This job is open to 2 groups.
Job family (Series)
2210 Information Technology Management
Conditions of Employment
Click Print Preview to review the entire announcement before applying.
Please refer to Conditions of Employment..
CTS offers alternative/flexible/telework schedules for eligible position.
Must be a U.S. Citizen or U.S. Natural
The experience may have been gained in either the public, private sector or volunteer service.
One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
You must meet the following requirements by the closing date of this announcement.
Specialized Experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements; AND
Analyzing alternative approaches to advise management regarding IT issues, problems and concerns; AND
Providing technical or task leadership with timely completion.
In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-12, you must have been at the GS-11 level for 52 weeks.
Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
We may select from this announcement or any other source to fill one or more vacancies.
CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Pass a pre-employment security investigation.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment
to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System
or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
- Obtain and use a Government-issued charge card for business-related travel.
- Must obtain a valid state driver’s license and maintain a valid license while you occupy the position.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
- Obtain and maintain a Public Trust- Back ground clearance.
- Must be able to lift up to 50 pounds.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas:
- Customer Service Skills
- Technical Skills
Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)
) you must receive a score of 85 or better to be rated as “well qualified to receive special selection priority.
To preview questions please click here
Background checks and security clearance
Public Trust - Background Investigation
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The “position occupied” block on the SF-50 should show a “1” and your “tenure” block should show a “1” or “2”.)
- If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal which includes all associated pages, the final rating and supervisor signature. If it is not dated within the last 18 months or if you have not received an annual performance appraisal, you MUST explain why when asked in the vacancy questionnaire. A performance plan is NOT an acceptable substitute.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP
for eligibility and a detailed list of required documents.
If you are applying under a special hiring authority (e.g. Schedule A Disability, etc), please see applicant guide for required documentation
. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Benefits for federal employees
Pay and leave
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
CTS has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
CTS provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the Apply Online button and follow the prompts.
You will be re-directed to CTS' CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at email@example.com
and/or the USAJOBS Help Desk
Agency contact information
Applicant Call Center
*** WE DO NOT ACCEPT MAILED APPLICATIONS***
Parkersburg, West Virginia
Learn more about this agency
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the Applications section and click on the vacancy you would like to view and have already applied for.
2. Under application status, click additional application information and you will be taken to the CareerConnector website where you can check your application status. The additional application information link may not be available if your application status says Unavailable. This indicates that your application is not complete.
If the additional application information link is not available and the vacancy is still open, you can click on the job announcement and Update Application to be taken back to the CareerConnector portion of the application.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
Office of the Chief Information Officer