U.S. Department of Veterans Affairs - Agency Wide
$47,686.00 to $81,400.00
Open & closing dates
$47,686 to $81,400 per year
Pay scale & grade
GS 7 - 11
1 vacancy in the following location:
Relocation expenses reimbursed
This job is open to
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
Clarification from the agency
OPEN TO APPLICANS WITH STATUS; FACILITY, VA WIDE, OTHER FEDERAL AGENCIES, FORMER FEDERAL AGENCIES EMPLOYEES, VEOA, VRA, AND REINSTATE ELIGIBLES
OUR MISSION: To fulfill President Lincoln's promise To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
APPLICATIONS FROM THE FIRST 75 APPLICANTS WILL BE CONSIDERED
Learn more about this agency
GS-7 Target GS-9 Target GS-11 OR
GS-9 Target GS-11 OR
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance
Serves as IT Specialist providing Customer Support for PCs, office automation software, general office automation equipment, email, network, cell phone/blackberry, Local Area Network (LAN) services, and specialized applications. Is part of the customer support team performing installation, maintenance, testing and troubleshooting tasks in support of the facility computer users. Work involves the planning and delivery of customer support services; phone support, desk-side support, point of use support, and bench-top diagnosis and repair. Primary duties and responsibilities include providing Customer Service by resolving customer related software and hardware problems in accordance with established VA operational policies and VA Information Security policies and procedures. Is responsible for installing and maintaining software applications, providing user management account support, network issue troubleshooting and resolution, and escalating problems to senior IT Specialists. Provides reports and briefings to the supervisors and other members of the staff when requested. Serves as a principal point of contact and communication for resolving customer questions or problems concerning IT systems, software and/or hardware problems, password security violations, and network troubles. Performs installation and configuration of hardware and software for personal computer equipment, network equipment and servers. Diagnoses and documents problematic trends and patterns in customer support requirements; maintains problem tracking and resolutions, Assists in the review of user justifications and requirements for new or additional IT capabilities in the form of hardware, software, and/or communication equipment. Performs testing and validation of vendor's equipment and software for conformance to standards and/or existing installed customer baselines. Performs benchmark testing to ensure proposed hardware and software solutions are compatible with O&IT and Department of the VA defined architectures. Provides Information Assurance guidance and procedures to users as well as information regarding system outages and other events that may impact the capability of the system. Assists in supporting the operation of systems/pilot testing of new systems in accordance with documented procedures established within the VA. Other duties include: baseline compliance; patch management; studying documentation provided with new or revised software and taking appropriate steps to install software; monitoring the use of disk space; preparing routine workload reports showing system use and available capacity; maintain and update system files necessary to control all aspects of system operations and access. Assists in maintaining and supporting telecommunications systems configuration related to Moves, Adds, and Changes (MAC). Maintains and supports VOIP systems, Maintains inventory of local application systems and software/hardware used, to include maintaining AEMS/MERS and/or SOARD/Maximo data integrity, routine validations of assets, reports of survey, and proper data removal and hardware turn-in. Serves as a representative of O&IT in carrying out the department's mission and complies with VA policies. Performs other duties as assigned.
Work schedule: Monday - Friday: 8:00-4:30, No Other Tour of Duty is Available. This position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, the candidate may be subject to overtime work, shift work and/or work on rotating shifts to include evenings, weekends, and holidays.
Compressed/Flexible Schedule: Not available
Telework: Not available
Virtual: This is not a virtual position.
Position Description Title/PD#: Information Technology Specialist (CUSTSPT)/15263A/15264A/15265A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
Occasional travel - You may be expected to travel for this position.
Job family (Series)
2210 Information Technology Management
Computer Network Support Specialists
Computer Occupations, All Other
Computer Security Specialists
Computer Support Specialists
Computer User Support Specialists
Information Technology Specialist (It Specialist)
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/07/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the position you must have served 52 weeks at the next lower grade. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
GS-11: Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-9) or equivalent in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of and experienced with personal computers (workstation), multiple operating systems, Windows Server NOS up to 2008, application software, hardware, and related systems sufficient to install, configure and maintain operating systems components; implementing, troubleshooting, and optimizing desktop and client software in an enterprise environment; systems security methods and procedures in order to ensure the application of appropriate security measures to the assignment; applying analytical methods sufficient to evaluate established methods and procedures, and prepare recommendations for changes in practices; provide a high-level of service to customers, foster customer relationships, and follows through (to completion) on work assignments; provide LAN administrative support for network systems, including device moves, adds, and changes, working knowledge.
GS-9: Must have one year of specialized experience at the next lower GS-7 (or equivalent) in Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled such as experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as ability to move or install equipment; perform technical and non-technical aspects of support relating to customer support; provide computer network LAN/WAN connectivity, workstation service support, operating systems support, and other technical services and support; prepares and modifies software routines; installs and evaluates new software packages; identifies and analyzes problems; troubleshoots problems and implements changes.
GS-7: .Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. IT-related experience is demonstrating: (1) Attention to Detail; (2) Customer Service; (3) Oral Communication: (4) Problem Solving. GS-7: Must have one year of specialized experience at the next lower GS-grade (or equivalent) in Federal Service.
AND, in addition to the experience/education described above, you must have IT-related experience demonstrating each of the four competencies listed below which must be supported by your resume and other application materials. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
GS-7 (or equivalent) 1 full year of graduate level education
superior academic achievement (Education must demonstrate the competencies/knowledge, skills, and abilities necessary to do the work).
GS-9 (or equivalent) master's degree or equivalent graduate degree
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
GS-11 (or equivalent) Ph.D. or equivalent doctoral degree
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html
. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions
If you are unable to apply online view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Public Trust - Background Investigation
To apply for this position, you must provide a complete Application Package which includes:
Transcripts (if applicable)
Letter of Disability (if applicable)
SF50 (Personnel Action- for current or prior federal employees)
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Disability cover letter
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx
Physical Requirements: The work is both sedentary and active, requiring walking throughout the VA Medical Center (VAMC), and other VA locations such as Outpatient Clinics (OPCs), Community Based Outpatient Clinics (CBOCs), vet centers, and other VA staffed office buildings. The work is performed in the facility's computer repair workroom and in various business and/or clinical settings. Performs customer support services, including installation and configuration of hardware and software for personal computer equipment; troubleshooting, customer assistance and desk-side instructions in response to customer requirements. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing up to 50 pounds. There will be instances where the employee will need to crawl under/over/behind desks, through various types of furniture to get to the device in need of repair.
Selected applicants will be required to complete an online on boarding process.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Review our benefits
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/07/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10138773
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
VA Central Texas Health Care System
1901 Veterans Memorial Drive
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. Department of Veterans Affairs - Agency Wide
Website : http://www.va.gov/
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.