U.S. Department of Veterans Affairs - Agency Wide
$61,218.00 to $79,586.00
Open & closing dates
$61,218 to $79,586 per year
Pay scale & grade
1 vacancy in the following location:
Relocation expenses reimbursed
This job is open to
Current or former competitive service employees, including:
Career Transition (CTAP, ICTAP, RPL)
Internal to an agency
This job is open to current employees of this agency.
OUR MISSION: To fulfill President Lincoln's promise To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define who we are, our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence (I CARE).
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/
Learn more about this agency
Incumbent is organizationally located in Business Office and is delegated full responsibility for administering the administrative support section which includes the activities of primary and specialty medical services, ambulatory surgical services, and Mental Health services. Healthcare is provided through primary care, specialty care, inpatient acute and telemetry care, and long term care areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, dentistry, audiology, optometry, blind rehabilitation, pain medicine, geriatrics, and extended care. Duties include but are not limited to:
Incumbent is responsible for the management of all administrative processes and programs at this facility through appropriate utilization of approved Full-time Employee Equivalent (FTEE), which include: Administrator On Duty (AOD's), Medical Support Assistant (MSA) Trainer/Auditor and Automated Data Processing Application Coordinator (ADPAC's), Travel and Transfer Coordinator, Medical Reimbursement Technician, Rural Health Transfer Coordinator and Beneficiary Travel MSA's.
The incumbent will have full responsibility of any new software implementation as it pertains to the Business Office, coordinating facility participation, training and implementation at the facility level.
Directly responsible for managing the coordination of administrative support activities of the outpatient clinics throughout the Medical Center, the Health Care Center and all Community-Based Outpatient Clinic (CBOCs), as well as the overall functioning of Administrative Support Section by providing guidance and supervision of a variety of positions.
Plan, organize, and assign functions within the Section to attain maximum efficiency and economy.
The primary areas of responsibilities include determination of legal entitlement to medical care, management of waiting lists, requests for transfers, outpatient/referral scheduling, outpatient statistical reports, beneficiary travel.
Incumbent will utilize the following due to the high visibly of program responsibility: Means testing; Clinical encounter form data for the documentation of Veterans Integrated Service Network (VISN) mandated clinical practice guidelines, data entry processes for the documentation of ICD-10-CM and CPT coding, workload capture and reporting for maximal facility reimbursement, collection of third-party insurance billing data to facilitate maximal Medical Center Cost Recovery billing and collections, implementation of facility level processes to meet Strategic Goals, and for its role in providing direct support to patient care and customer relations.
Incumbent will manage clinic grids, schedule training and auditing, and utilize multiples programs to include : Beneficiary Travel Pay program, Logistics, Engineering, Acquisition, and Finance (LEAF), Veteran Appointment Request (VAR), Vista Scheduling Enhancements (VSE), VetLink, and Insurance Scanner (ICB). The incumbent will have full responsibility of any new software implementation as it pertains to the Business Office, coordinating facility participation, training and implementation at the facility level.
Work schedule: 8:00 AM to 4:30 PM (Monday-Friday)
Compressed/Flexible Schedule: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description Title/PD#: Supervisory Program Specialist/ 3817-O
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Authorized
Who May Apply
This job is open to…
Internal Employee- Current Permanent Aleda E. Lutz Employees Only
Questions? This job is open to 2 groups.
Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a one year supervisory probationary period
Subject to background/security investigation
Physical Requirements: Work is mainly sedentary but may require some walking between locations throughout the facility.
Selected applicants will be required to complete an online onboarding process.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/19/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Planning, directing and coordinating overall operations of administrative support activities of the Saginaw VA Medical Center with experience in planing administrative support coverage due to planned/unplanned leave.. Experience as a MSA, AOD, or Supervisor. Expert experience as an MSA/MAA with aspects of the VSE (Vista Scheduling Enhancement) scheduling system for both Primary Care and Specialty Clinical utilizing methods to effectively manage all clinical staff scheduling. Expert experience in training new MSA', to include scheduling using VSE, consult management, recall reminder system, ICB, Beneficiary Travel, clinic profiles, and building of clinic grids. Experience as a member of a committee, workgroup, yellow/green belt project, with multi-disciplinary teams to identify opportunities to improve access, clinic flow and VA services. Knowledge of medical center policies, systems, and organizational interfaces is essential
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have 3 full years of progressively higher level graduate education leading to such a degree.
Combination: Applicants may also combine education and experience to qualify at this level. Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.)
You will be rated on the following Competencies for this position:
1. 1. Knowledge of clinic and personnel management, staffing, and clinic flow with knowledge of employee development and training principles, concepts,techniques and guidelines, and a thorough understanding of management objectives and clinical administration systems.
2. Knowledge of procedures , policies, and regulations governing other service elements within the Medical Center, and for maintaining good working relations with them.
3. Ability to project section and service budget needs for appropriate fiscal year and provides workload analysis and projections.
4. Ability to identify developmental and training needs of employees, and providing for needed development and training as it pertains to the services.
Reference: Classification & Qualifications General Schedule Qualifications Standards, Administrative and Management Positions. Miscellaneous Administration and Program, 0301
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html
. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
The Medical Center is smoke free in all areas other than the one designated area for employees
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions
If you are unable to apply online view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Other Veterans Document
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Benefits for federal employees
Pay and leave
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/19/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10110399
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Aleda E Lutz Department of Veterans Affairs Medical Center
1500 Weiss Street
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. Department of Veterans Affairs - Agency Wide
Website : http://www.va.gov/
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.